Solutions Manager

Dash Social; Vancouver; Remote; CAD 70,000 - 100,000; Full time

Job summary

Dash Social is seeking a Solutions Manager for its Customer Success team. This role focuses on post-onboarding success, deep product training, and ensuring continued value delivery for customers. You will partner with Account Management and Product teams to maximize platform adoption and client satisfaction.

Ideal candidates have 2–4 years in customer-facing roles, strong communication, and comfort with AI tools. Travel may be required to deliver in-person training to key clients.

Qualifications

• Experience in customer-facing roles with strong communication skills.
• Ability to collaborate across internal teams and adapt to change.
• 2–4 years of relevant work experience.
• Self-starter who can bring forward ideas and work autonomously.
• Familiarity with AI tools and leading conversations around them.

Responsibilities

• Clearly communicate benefits and best use of the Dash Social product to customers and prospects.
• Provide industry-specific examples and best practices; demonstrate platform expertise.
• Respond to customer questions with accurate, timely information on functionality.
• Monitor usage, report trends, and provide feedback to Product teams.
• Partner with Account Management to train clients and drive retention and expansion.

Skills

customer-facing roles

strong communication

team collaboration

self-start

autonomy

AI tool fluency

ability to adapt quickly

training and coaching

Education

Post-secondary education in business

Tools

Claude

ChatGPT

Gemini

MCP workflows

Job description

About Us

The only tool you need to outsmart social Dash Social is a brand-intelligent AI platform that equips brands for social growth. Through its sophisticated cross-channel insights and workflow tools, Dash Social enables brands to create content that entertains, engages and drives consistent business results. To discover how Dash Social is empowering brands to outsmart social, visit dashsocial.com.

At Dash Social, you will be given the opportunity to take risks, learn, and grow your career. You'll be joining a talented, hardworking team with leading policies and practices recognized as a top employer in Canada.

The Opportunity

As a Solutions Manager on the Customer Success team, your primary function is to work with customers post-onboarding and ensure they continue seeing value in the product. You will be our customer-facing product expert on the Dash Social team, providing our customers with deep dives and general training to increase platform adoption. You will work closely with our Account Management and Account Executive teams to ensure our customers receive the best training. You will also work closely with our Product and Product Marketing teams to stay current on all of Dash Social's product offerings.

Qualifications

Desired Qualifications

• The ideal candidate is experienced in customer-facing roles, with strong technical skills, and the ability to effectively adapt to a fast-paced, rapidly changing industry and company.
• We require exceptional communication skills in order to build and maintain the trust of our existing customers.
• Ability to collaborate well across internal teams and is comfortable expanding their role parameters as needed to get the job done.
• 2-4 years of relevant work experience.
• Ability to self-start and bring forward ideas.
• Work autonomously to identify and complete projects that will make an impact on the wider team.
• Comfortable using and experimenting with AI tools like Claude, ChatGPT, Gemini and leading conversations around them through MCP workflows.
• Exceptional communication skills in order to build and maintain the trust of our existing and prospective customers.
• Ability and desire to collaborate well across internal teams.
• Exceptional organizational skills.
• Learn from mistakes and share with others to improve the team's overall performance.
• Contribute in a positive way to team morale.
• Be invested in personal growth and hungry to learn new skills.
• Experience with virtual meetings is required.
• Post-secondary education in business is an asset.

Don't meet every qualification?

Research shows that equity-deserving groups like women and people of colour are 20% less likely to apply to jobs unless they are 100% qualified. Dash Social is committed to diversity, equity, and inclusion by representing the diverse communities we serve. Our culture values differences and ensures that every current and prospective team member has equitable access to opportunities to succeed. If you are interested and excited about this role but your qualifications don't match up perfectly, we encourage you to still apply. You may be the best candidate for this role.

Responsibilities

What You'll Do

Customer and Prospect Facing

• Clearly communicate the benefits and best use of the Dash Social product and features.
• Provide industry and role-specific examples and best practices.
• Demonstrate a clear understanding of the technical aspects of the Dash Social platform.
• Provide accurate and timely answers to questions from customers regarding the functionality of the Dash Social platform.

Internal Duties

• Monitor and report on the usage of your key areas.
• Track bugs and customer question trends in your key areas.
  
• Strategize new use cases and tactics to increase adoption.
• Provide accurate and detailed customer feedback to the Product team.
• Thrive in an independent work environment, with team members across the country and globe.

Collaboration

• Partner closely with the Account Management team to train current and prospective clients, and drive retention and expansion of customers together.
• Occasional travel may be required to meet with and deliver in-person training for customers.
• Work with the Customer Experience team to assist in difficult bugs and troubleshooting solutions.
• Provide product training, feature demonstrations, and workshops to existing customers.
• Prepare training paths, and use cases for new features in collaboration with the Product Marketing and Product Management teams.
• Work across all internal customer-facing teams to be the translator between product and customer. Deliver high-level overviews to customer-facing teams on how best to communicate about the Dash Social platform.

Work With Us

At Dash Social, we strive to build great solutions that solve real problems for marketers and are unabashed about our unique ability to be the best at what we do. To achieve our goals as a company and provide a service to our customers that is unmatched, collaboration and support among the team is what propels us forward.

Dash Social would not exist without the dedicated employees who contribute their unique skills, voices, and ideas to the company's long-term success. Building a diverse and talented team is an integral part of creating an innovative and well-rounded product and work environment.

Dash Social's hiring practices and company culture does not condone discrimination based on race, religion, colour, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.