Senior Manager, Marketplace, DashPass Strategy & Operations

DoorDash, Inc.; Toronto; On-site; CAD 184,000 - 230,000; Full time

Job summary

DoorDash is seeking a Strategy & Operations Senior Manager to lead the DashPass Canada business end-to-end, building a world-class membership for engaged users. You will own strategic direction, run retention experiments, and translate insights into actionable plans to hit business OKRs.

The role requires strong product vision, analytical and creative thinking, and proven cross-functional leadership to influence teams across Product, Marketing, Analytics, Finance, and Design.

Qualifications

• 8+ years of experience in strategy, product, analytics, growth operations or related roles.

Responsibilities

• Strategize - Innovate and work on product strategy within the DashPass business.
• Experiment - Use data-driven decision-making and sound business judgment to run tests on features, lifecycle programs and pricing.
• Analyze - Build models to evaluate the costs and benefits of various programs and experiments.
• Influence - Partner with Product, Marketing, Analytics, Finance, Design, etc. to implement ideas.
• Build - Implement ideas into scalable products and provide a world-class operation.

Skills

SQL

Excel

Cross-functional leadership

Data-driven decisions

Job description

About the Team

DoorDash is looking for a Strategy & Operations Senior Manager to help grow DoorDash's International subscription business. We are seeking someone to join our team who can generate insights, conceptualize & test new products, and implement experiences that will reach millions of people around the world. DashPass is one of DoorDash's fastest growing & highest priority businesses, meaning you'll have the opportunity to make a big impact on the company at large.

About the Role

This role will own DashPass Canada business end-to-end, with the goal of building a best-in-class membership for the most engaged users on DoorDash. On a typical day, you might lead a new initiative, run and refine experiments to improve subscriber retention, dive into data to explain market performance at the lowest level of detail, author long-term strategy roadmaps and translate them into actionable plans to hit business OKRs, and make sure we never stop learning & executing.

Our best Strategy & Operations Senior Managers have strong product vision, are equal parts analytical and creative, have exceptional interpersonal and relationship‑building skills, and are willing to roll up their sleeves and do whatever it takes to make their business successful. They are also proven cross functional leaders who excel at influencing up and motivating a team towards a goal.

You're excited about this opportunity because you will…

• Strategize - Innovate and work on product strategy within the DashPass business
• Experiment – Use data-driven decision-making and sound business judgment to run tests on everything from new features to lifecycle programs to pricing
• Analyze – Build models to evaluate the costs and benefits of various programs and experiments
• Influence – Partner with many teams to make your ideas come to life; Product, Marketing, Analytics, Finance, Design, etc.
• Build – Implement your ideas into scalable products and provide a world‑class operation

We're excited about you because…

• You have 8+ years of experience in strategy, product, analytics, growth operations or related; subscription business or retention marketing experience is a plus
• You can solve analytical problems quickly, and are experienced in SQL and/or Excel
• You have a track record of leading cross‑functional initiatives, hitting goals, and succeeding in a team environment
• You have experience defining scope and vision from ambiguous problems
• You enjoy solving different types of problems, and like thinking outside of the box. You like to learn new skills, and can apply them to your work quickly and independently.
• You are an owner, meaning you take responsibility for outcomes, have experience being in the driver's seat, and want to shape the vision and direction of the company
• You have a bias towards action, are scrappy, and can pivot when you learn new information
• You can influence and motivate people at all levels across a variety of job functions

Compensation

Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location.

In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.

DoorDash cares about you and your overall well‑being. That's why we offer a comprehensive benefits package for all regular employees, that includes paid time off, paid parental leave, wellness benefit and several paid holidays.

Additionally, for full‑time employees, DoorDash offers medical, dental, and vision benefits, disability and basic life insurance, an RRSP including an employer match, and a mental health program, among others.

To learn more about our benefits, visit our careers page here.

The base pay for this position ranges from our lowest geographical market up to our highest geographical market within British Columbia.

$184,000—$230,000 CAD

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees' happiness, healthiness, and overall well‑being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

If you need any accommodations, please inform your recruiting contact upon initial connection.