Solutions Engineering, Lead

Interac Corp.; Toronto; On-site; CAD 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a Solutions Engineering Lead to drive user growth and enhance product offerings. This role is pivotal in mastering the Interac Digital Wallet product line and providing exceptional client support. As a seasoned professional with over a decade of experience in payments, you will utilize your technical expertise to articulate compelling value propositions and engage in strategic discussions with clients and product teams. Join a forward-thinking company that values innovation and excellence, offering a collaborative environment and opportunities for professional growth.

Benefits

Competitive Pay

Benefits

Development Opportunities

Qualifications

• 10+ years of experience in payments or as a Solutions Engineer.
• Experience in the Payments industry is a plus.
• Understanding of Digital Wallets and In-App Payments.

Responsibilities

• Master the Interac Digital Wallet product line, KONEK.
• Provide training and sales support to clients.
• Engage in discovery sessions with Product Owners.

Skills

Technical Support Skills

Presentation Skills

Problem-Solving Skills

Relationship-Building Skills

Communication Skills

Multitasking

Education

Bachelor’s Degree in Business

Degree in Commerce or Related Field

Tools

CRM Systems

Job description

Solutions Engineering, Lead page is loaded

Solutions Engineering, Lead

Apply locations Toronto | Time type Full time | Posted on Posted 30+ Days Ago | Job requisition id REQ-1683

Solutions Engineering, Lead

At Interac, we design and deliver products and solutions that give Canadians control over their money so they can get more out of life. We lead in real-time money movement, innovative commerce solutions like open payments for transit, and advancements in verification and open banking, shaping the future of Canada's digital economy.

We seek creative thinkers, problem solvers, technical experts, and high-performance developers. If you're interested in making a lasting impact, we want to hear from you.

The Solutions Engineering, Lead — reporting to the Leader, Client Relationships — will play a crucial role in the success of Interac’s products, offering expertise in cross-product use cases and driving user growth.

You’ll be responsible for:

• Mastering the product suite of the emerging Interac Digital Wallet product line, KONEK.
• Providing clients with training, product education, use case articulation, and sales support to demonstrate value.
• Using CRM to gather and share client feedback with product teams and advocate for improvements.
• Reviewing client use of products to identify opportunities.
• Driving solutioning during sales by pitching cross-product use cases.
• Articulating a compelling value proposition to position Interac products favorably.
• Engaging in discovery sessions with Product Owners to explore opportunities and craft solutions.
• Providing detailed pre-sales and post-integration support to meet client needs.
• Collaborating on partner integration solutions.
• Supporting multiple partner projects as a subject matter expert.
• Advocating for customers and conveying insights to product and marketing teams.
• Tracking opportunities using CRM.
• Ensuring partner interfaces meet requirements.
• Staying informed on industry trends, regulations, and competitors to provide strategic advice.
• Maintaining relationships with stakeholders for issue resolution.
• Supporting proofs of concept, tech trials, and providing feedback.

You bring:

• 10+ years of experience in payments or as a Solutions Engineer with technical support skills.
• Eligibility to work in Canada for Interac.
• Bachelor’s degree in business, commerce, or related field.
• Experience in the Payments industry is an asset.
• Understanding of Digital Wallets and In-App Payments.
• Excellent presentation and problem-solving skills.
• Ability to multitask and meet deadlines.
• Strong collaboration and relationship-building skills.
• Effective communication of detailed information.
• Track record of driving improvement initiatives.

Interac requires a background check including criminal record, safety verification, ID cross-check, employment and education verification, and possibly credit and social media checks.

How we work: We foster a culture of excellence, connection, and continuous learning, offering competitive pay, benefits, and development opportunities.

Be aware of fraudulent job offers claiming to be from Interac. We will never ask for money or solicit employment fees. Exercise caution and disregard such offers.

About Us

Interac empowers Canadians to transact digitally with confidence through secure payment and data exchange services. With nearly 300 financial institutions connected and over 20 million transactions daily, we are a trusted Canadian financial brand committed to security, community, and innovation.

For more information, visit In The Know.