Solutions Engineer

Instabase; Toronto; Remote; CAD 125,000 - 150,000; Full time

Job summary

An established industry player is seeking a passionate Solutions Engineer to join their innovative team. This role focuses on crafting end-to-end solutions using a cutting-edge platform, addressing complex customer needs through prompt engineering and Python scripting. You will collaborate with global enterprises, ensuring their success by providing technical expertise and exceptional support. If you thrive in a fast-paced environment and enjoy problem-solving, this is a unique opportunity to make a significant impact while working remotely from Toronto. Join a customer-obsessed team that values creativity and collaboration, and help transform unstructured data into actionable insights.

Qualifications

• Proficiency in prompt engineering and Python scripting.
• Experience with APIs, databases, and technical documentation.

Responsibilities

• Provide technical expertise and deliver exceptional post-sales customer experience.
• Collaborate with customers to design and build customized solutions.

Skills

Prompt Engineering

Python scripting

Problem-solving

Technical documentation

Communication skills

Collaboration

Attention to detail

Tools

RESTful APIs

SQL

NoSQL

MongoDB

Instabase platform

Job description

At Instabase, we're passionate about democratizing access to cutting-edge AI innovation to enable any organization to solve previously unsolvable unstructured data problems in their industry. With customers representing some of the largest and most complex organizations in the world, and investors like Greylock, Andreessen Horowitz, and Index Ventures, our market opportunity is near infinite.

Instabase offers a consumption-based pricing model where customers can pay only for what they use, aligning directly with the value our products deliver. It empowers our clients to explore our AI Hub platform features extensively, enabling them to uncover crucial business insights. This customer-centric model allows Instabase to glean insights from diverse use cases and behaviors, ensuring we deliver top-tier solutions that provide unmatched advantages for everyday business operations.

With offices in San Francisco, New York, London and Bengaluru, Instabase is a truly global company. We are people-first, and we've built a fearlessly experimental, endlessly curious, customer obsessed team who work together and help organizations around the world turn their unstructured data into insights instantly.

“Please note, this isn't a software engineering role. As a Solution Engineer, you'll dive deep into our customers' needs, crafting innovative, end-to-end solutions using the Instabase platform. If you're passionate about blending tech with customer success, this is the role for you!”

Our Solution Engineering Team is the foundation of our customer’s experience and success with Instabase. This founding team will develop custom end-to-end solutions to the most critical and strategic NP-hard problems for our customer’s operations and build apps on the Instabase AiHub platform. As a Solutions Engineer, reporting into Instabase's Professional Services Organization, you will play a massive role in supporting the largest global enterprises as we expand into new sectors and industries. You will also grow alongside the team and help architect new solutions. Using the Instabase AIHub platform, you will solve AI use cases that are fundamental to extending our library of apps, incorporating custom requests and input from our customers.

What you’ll do:

• Provide technical expertise in the post-sales process, outlining the value proposition, clarifying technical requirements, and answering Instabase related questions.
• Deliver an exceptional post-sales customer experience.
• Collaborate with customers to understand their business requirements, design and build customized solutions on the Instabase platform using Prompt Engineering and python scripting.
• Work with APIs and databases to integrate with other systems and technologies.
• Develop and implement production-grade solution within the customer’s environment.
• Assist in troubleshooting and resolving technical issues that may arise during the implementation process.
• Provide technical training and support to customers and team members.
• Stay up-to-date on Instabase features, Machine Learning, LLMs, Python, APIs, and databases.
• Solicit constant feedback on their work from both customers and colleagues, improving our products over time with rapid iteration cycles.
• Collaborate closely with the Product, Engineering, Sales, Solutions Architecture and Customer Success teams to ensure a seamless customer experience.

About you:

• Proficiency in prompt engineering, demonstrating accountability to build, improve, and optimize prompts.
• Experience in requirements gathering, scoping, technical documentation and developing technical solutions by collaborating with customers.
• Experience in Python scripting.
• Experience with APIs and databases, such as RESTful APIs, SQL, NoSQL, and MongoDB.
• Experience in working on the Instabase platform or similar automation platforms.
• Excellent problem-solving skills and ability to troubleshoot technical issues.
• Possess exceptional presentation and communication skills, particularly when engaging with executives and leaders.
• Ability to work in a fast-paced environment and manage multiple projects simultaneously.
• Strong attention to detail and ability to deliver high-quality work.

Instabase is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Research shows that in order to apply for a job, women feel they need to meet 100% of the criteria while men usually apply after meeting about 60%. Regardless of how you identify, if you believe you can do the job and are a good match, we encourage you to apply.

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