Solutions Designer

Cleo Consulting; Ontario; On-site; CAD 90,000 - 130,000; Full time

Job summary

An established industry player is seeking a Senior Solutions Designer to leverage their extensive AWS cloud expertise. In this pivotal role, you will lead the design and implementation of innovative cloud-based contact center solutions, ensuring optimal performance and security. Your experience with AWS services, technical documentation, and cloud security will be crucial in shaping the future of contact center technology. Join a dynamic team that values collaboration and innovative thinking, and make a significant impact in the public sector. If you are passionate about technology and eager to drive change, this opportunity is perfect for you.

Qualifications

• 10+ years of experience in software development and delivery.
• Extensive experience with AWS cloud and Amazon Connect solutions.
• Proven technical leadership and problem-solving skills.

Responsibilities

• Provide senior level expertise in AWS cloud platform.
• Lead the design and implementation of cloud-based contact center solutions.
• Develop and maintain system design models and technical documentation.

Skills

AWS Services

Amazon Connect

Python

JIRA

Confluence

Microservices

CI/CD Pipelines

Technical Documentation

Problem Solving

Cloud Security

Education

Bachelor's Degree in Computer Science or related field

Tools

AWS CLI

AWS SDK

Docker

Git

Maven

Jenkins

Job description

Assignment: RQ09181 - Solutions Designer - Senior
Job Title: Solutions Designer
Requisition (SS): RQ09181
Start Date: 2025-05-08
Client: Government Services Integration Cluster
End Date: 2026-03-31
Office Location: 222 Jarvis Street, Toronto
Organization: Government Services Integration Cluster
Ministry: Ministry of Public and Business Service Delivery (former MGCS)
# Business Days: 250.00
Hybrid: 3 Days onsite / 2 days remote

Must Haves:

• Experience in AWS cloud using AWS Services and tools, including Lambda, AWS Connect, API Gateway, Amazon Lex, AWS CLI, Kinesis, S3, KMS, Glue, DynamoDB, RDS, Amplify, and other core AWS services.
• Extensive experience in design, development and implementation of an Amazon Connect cloud-based contact center solution.
• Developing and maintaining system design models, technical documentation and specifications.

Description

• Provide senior level expertise in AWS cloud platform.
• Provide design, build and support for cloud environments to create solutions for Contact center domain.
• Develop and maintain system design models, technical documentation and specifications.
• Lead the design, development and implementation of an Amazon Connect cloud-based contact center solution.
• Monitor and assess the performance of applications in a cloud environment to ensure solutions are available.
• Providing recommendations for architecture and process improvements.
• Provide expertise on Integration design and using APIs.
• Designing, maintenance and management of tools for automation of different operational processes.
• Evaluation of new technology alternatives and vendor products.
• Ability to gather client business requirements.
• Ability to participate in the development of solutions and provide advice on short/long term solution service development activities.
• Knowledge of leading edge technologies design criteria, security and recovery procedures.
• Experience applying industry web, architectural and security standards and best practices.
• Participate to create, test and implement safeguards to maintain data integrity and protect against unauthorized access.
• Regularly review production logs, providing analysis & suggestions to implement measures in a proactive manner.
• Hands-on experience with microservices and distributed application architecture.
• Provide detailed documentation for system design, integration, configuration, development and implementation of related activities.
• Produce integration plans, inputs into configuration and development project.

Experience and Skill Set Requirements

Technical Skills 55 points

• 10+ years of experience in software development and delivery track record in a range of technical roles.
• Ideally 5 years of experience in AWS cloud using AWS Services and tools.
• Experience setting up environments and mechanisms using tools such as JIRA, Confluence, Maven and Jenkins.
• Knowledge of AWS cloud and AWS connect ecosystem and integration.
• Creation, management, and maintenance of AWS & related cloud-based production system.
• Deployment and automation of packages for cloud-based system.
• Extensive experience in design, development and implementation of an Amazon Connect cloud-based contact center solution.
• Knowledge of various Amazon Web Services (AWS) technologies.
• Proficiency in AWS CLI and AWS SDK.
• Experience in scripting languages like Python, Bash, PHP, Java, JavaScript, Node, etc.
• Experience in build tools like Git, Ansible, Chef, Puppet etc. for continuous integration.
• Knowledge of container-based virtualization technology like Docker.
• Familiarity with monitoring solutions such as CloudWatch, CloudTrail, etc.
• Experience with CI/CD pipelines for deploying applications on AWS.
• Proven implementation of cloud security models.
• Knowledge of Gitlab or other DevOps tools.
• Ensuring availability, performance, security, and scalability of AWS & related production systems.
• Excellent knowledge in managing AWS resources.
• Provision of critical system security by leveraging best practices.

Core Skills and Experience - 25 points

• 10+ years of experience with:
• Developing and maintaining system design models, technical documentation and specifications.
• Experience setting up environments and mechanisms using tools such as JIRA, Confluence, Maven and Jenkins.
• Knowledge of IVR and Workflow.
• Integration experience in building and using APIs.
• Experience applying industry web, architectural and security standards and best practices.
• Providing recommendations for architecture and process improvements.
• Definition and deployment of systems for metrics, logging, and monitoring on AWS and related platform.
• Designing, maintenance and management of tools for automation of different operational processes.
• Evaluation of new technology alternatives and vendor products.

Contact Center Domain Experience/Public Sector Experience - 10 points

• 5+ years of experience working with implementing Contact center solutions.
• Knowledge of Public Sector Enterprise Architecture artifacts.
• Knowledge and experience with Contact center implementation in Public sector setting.
• Experience adopting and adhering to Public Sector Unified I&IT Project Methodology.
• Experience with large complex IT projects.

General Skills 10 points

• Proven technical leadership skills.
• Exceptional analytical, problem solving and decision-making skills.
• Demonstrated strong interpersonal, verbal and written communication, and presentation skills.
• Proven troubleshooting and critical thinking experience.