Solutions Engineer

Russell Tobin; Toronto; Hybrid; CAD 125,000 - 150,000; Full time

Job summary

An innovative firm is seeking a skilled Solution Designer with expertise in Oracle Siebel CRM and Adobe AEM. This role offers the opportunity to design impactful solutions that enhance user experience and meet business needs. The ideal candidate will thrive in a collaborative environment, leveraging strong communication and analytical skills to deliver high-quality designs and documentation. Join a forward-thinking team that values creativity and technical proficiency, and contribute to projects that make a difference in the public sector. If you're ready to take your career to the next level, this could be the perfect opportunity for you.

Qualifications

• Minimum 3 years of experience with Oracle Siebel CRM or Adobe AEM.
• Strong background in solution design and user experience.
• Ability to create business design documents and functional requirements.

Responsibilities

• Design solutions focusing on user experience and accessibility.
• Conduct user research and usability testing.
• Develop high-level application flows and functional design documents.

Skills

Oracle Siebel CRM

Adobe AEM

User Experience Design

Business Analysis

Communication Skills

Usability Testing

Wireframing

User Research

Accessibility Standards (WCAG/AODA)

Analytical Skills

Tools

Figma

Adobe XD

Job description

1 week ago Be among the first 25 applicants

This range is provided by Russell Tobin. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

CA$60.00/hr - CA$65.00/hr

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Client: Direct Client

Location: Toronto, ON (Hybrid)

Duration: 12+ months Contract with possibilities of Extension

Job Summary

We are seeking a skilled Solution Designer with a minimum of 3 years of experience working with Oracle Siebel CRM or Adobe AEM technologies. The successful candidate will have a strong background in solution design, user experience, and business analysis within enterprise environments. This role demands a combination of technical proficiency, UX knowledge, and strong communication skills, ideally with public sector experience.

Skills & Experience Requirements

Technical Solution and Development Skills – 40%

• Minimum 3 years of experience designing solutions using Oracle Siebel CRM or Adobe AEM.
• Strong experience in:
• Creating business design documents and both functional & non-functional requirements.
• Developing high-level application flows and functional design documents.
• Producing detailed process flows and high-level screen designs.
• Designing solutions with a focus on user experience and accessibility (WCAG/AODA).
• Conducting user research and usability testing.
• Developing user personas and user journey maps.
• Analyzing user feedback and addressing pain points through design.
• Creating wireframes and high-fidelity mockups using tools like Figma or Adobe XD.
• Applying industry best practices in solution design.
• Experience in:
• Developing use cases (business/system) and documenting business rules.
• Risk identification and solutioning.
• Quality assurance planning and writing test cases.
• Experience with change management methodologies.
• 3+ years implementing Oracle Siebel CRM or Adobe AEM solutions.
• Experience in:
• Documenting test strategies, scenarios, and plans for user acceptance testing (UAT).
• Creating and updating business architecture artifacts.
• Working with Rational Unified Process (RUP).
• Developing view visibility and CRUD matrices.
• Designing screen mockups and workflows, translating them into wireframes or prototypes.

Soft Skills – 20%

• Strong written and verbal communication skills.
• Ability to conceptualize new ideas and present innovative solutions.
• Excellent teamwork and interpersonal skills.
• Proven ability to work collaboratively across functional and technical teams.
• Experience working in large team environments.
• Strong analytical and problem-solving capabilities.
• Ability to perform under pressure and adapt to fast-paced changes.
• Effective communicator with the ability to bridge business needs and technical execution.

Public Sector Experience – 5%

• Experience with Public Sector Transfer Payment (Grant) Models is considered an asset.
• Familiarity with maintaining corporate QA standards is also an asset.

#PublicSector #Ministry #GovernmentSector

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Analyst, Information Technology, and Finance

• Industries

  Public Safety, Government Administration, and Public Relations and Communications Services

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