SOLUTION VALIDATION REPRESENTATIVE

City of Toronto; Toronto; On-site; CAD 65,000 - 91,000; Full time

Job summary

The City of Toronto seeks an experienced HRIS and payroll testing professional to support Enterprise Information Systems in Chief Financial Officer's Office. You will validate payroll data, oversee testing of time and attendance, and ensure compliance with legislative and collective agreement requirements.

You will collaborate with business analysts, vendors, and HR teams to implement system changes, maintain documentation, and protect confidential employee information while meeting project

Qualifications

• Experience supporting and validating HRIS, payroll, or workforce management systems.
• Experience with SAP, SAP SuccessFactors, payroll and/or human capital management systems.
• Proven experience in UAT, integration, regression testing and defect tracking.
• Strong payroll processes, scheduling, time and attendance knowledge.
• Knowledge of Employment Standards Act, Income Tax Act, privacy and collective agreements.
• Ability to analyze data, identify root causes and provide solutions.

Responsibilities

• Implements plans and policies to support program requirements and compliance.
• Conducts workforce research and aligns with corporate policies.
• Administers budget within approved limits.
• Executes test cases, UAT, validation, and QA activities for payroll systems.
• Documents defects and tracks issues to resolution.
• Ensures confidentiality of sensitive payroll data and HR information.
• Collaborates with analysts, vendors, and HR teams to deliver enterprise tech solutions.
• Provides regular progress updates on tasks and milestones.

Skills

HRIS testing

SAP SuccessFactors

UAT & validation

Payroll processes

Regulatory knowledge

Confidential data handling

Education

HR/Business/IT degree

Tools

SAP

SAP SuccessFactors

Job description

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• Division & Section: Chief Financial Officer's Office, Strategic Enterprise Integration & Mod
• Job Type & Duration: Full-time, 1 Temporary Vacancy (until December 2027)

Salary Range: $64,529.00-$91,111.00, TM5503 and AOS 2

• Shift Information: M-F, 35 hours/week
• Affiliation: Non-Union
• Number of Positions Open: 1
• Posting Period: 24-AUG-2026 to 8-SEPT-2026

Major Responsibilities:

• Implements detailed plans and recommends policies/procedures regarding program specific requirements to support business objectives, operational requirements, legislative compliance and continuous improvement initiatives.
• Conducts research into assigned area including workforce data ensuring that such research takes into account developments within the field, corporate policies and practices, legislation and initiatives by other levels of government.
• Provides input into and administers assigned budget, ensuring that expenditures are controlled and maintained within approved budget limitations.
• Executes test cases and scripts, user acceptance testing, validation strategies, and quality assurance activities to assess human resource and payroll system functionality, business process integrity, and operational readiness.
• Executes integration and regression activities, identifying risks relating to system readiness and business objectives.
• Documents, logs and tracks defects, inconsistencies, system issues and data anomalies and completes follow up activities.
• Conducts retesting activities, validates corrective actions and system enhancements, evaluates results, confirms issue resolution with management. Validates time and attendance information, scheduling data, payroll inputs and outputs and system generated reports and other confidential workforce management data to ensure compliance with organizational standards and operational accuracy.
• Assists with scheduling workflows, time entry and approval processes and payroll processing flows.
• Validates system functionality against business rules, legislative obligations, organizational policies, and collective agreement provisions and documents issues. Escalates concerns as they arise.
• Supports investigation of system, process or data issues and the determination of root causes.
• Supports discussions with business analysts, service representatives, technical teams, vendors, project partners, and operational leaders to support the successful delivery of enterprise technology solutions. Escalates complex issues.
• Provides regular updates on assigned tasks, milestones and work progress ensuring partners are informed of key developments, timelines, issues and resolutions.
• Maintains testing documentation including test execution results, defect records, validation findings, issue logs and supporting evidence.
• Validates highly confidential information relating to payroll administration, disability management, workforce planning, labour relations matters, compensation programs, organizational restructuring initiatives and collective agreement provisions prior to communication or implementation.
• Exercises discretion and maintains strict confidentiality when accessing sensitive workplace matters and supporting organizational initiatives, including restructuring, workforce planning, position management and other employment‑related changes before finalization.
• Researches information on provisions of the Employment Standards Act, Income Tax Act, OMERS requirements, privacy legislation and collective agreements.
• Gathers position and organization structure information regarding system impacts associated with collective agreement implementation, organizational restructuring initiatives and workforce adjustments.
• Handles confidential testing data in SAP and SuccessFactors that include employee records, compensation and organizational structures.
• Liaises with both People & Equity staff and client divisions when validating organizational structure, position data and labour relations initiatives.

Key Qualifications

• Experience supporting, testing, validating, and implementing Human Resources Information Systems (HRIS), Payroll, Workforce Management, Time and Attendance, or related enterprise business systems.
• Demonstrated experience with SAP, SAP SuccessFactors, workforce management, payroll, and/or human capital management systems.
• Proven experience conducting system testing, including User Acceptance Testing (UAT), integration testing, regression testing, pay comparison testing, defect tracking, and validation activities.
• Strong understanding of payroll processes, workforce management practices, scheduling, time and attendance, organizational structures, and position management.
• Knowledge of applicable legislation and regulatory requirements, including Employment Standards Act, Income Tax Act, privacy legislation, pension administration requirements, and collective agreement provisions.
• Demonstrated analytical and problem‑solving skills with the ability to investigate system and data issues, identify root causes, and recommend solutions.
• Experience interpreting business requirements and validating system functionality against business rules, operational needs, and legislative requirements.
• Strong attention to detail with the ability to accurately analyze, validate, and maintain highly confidential employee, payroll, compensation, and organizational data.
• Excellent organizational and project coordination skills with the ability to manage multiple priorities, meet deadlines, and provide regular progress updates.
• Strong written and verbal communication skills with the ability to collaborate effectively with business analysts, technical teams, vendors, project stakeholders, HR professionals, and operational leaders.
• Demonstrated ability to exercise discretion, maintain confidentiality, and handle sensitive workforce, labour relations, compensation, and organizational information.
• Post-secondary education in Human Resources, Business Administration, Information Technology, Payroll Administration, or a related discipline, or an equivalent combination of education and experience.
• Experience working in a unionized environment and interpreting collective agreements would be considered an asset.
• Professional payroll, HRIS, project management, business analysis, or testing certifications would be considered an asset.

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity .