Job ID #32191: Business Application Analyst

City Of Hamilton; Hamilton; On-site; CAD 70,000 - 90,000; Full time

Job summary

City Of Hamilton is seeking a Business Application Analyst to support ERP and HRMS Payroll/Pension systems, ensuring security, workflow administration, and successful deployment of new functionalities.

The role requires delivering training, generating operational reports, and collaborating with Public Works, Police, Transit, and libraries to align system capabilities with business needs.

Qualifications

• University degree or college diploma in CS or related field.
• Municipal Financial Services experience preferred.
• Confidential handling of ERP/HRMS data.
• Knowledge of payroll, pension benefits, AR, AP, GL and budgets.
• Experience with FTP, interfaces, relational databases, networking and web tech.
• Familiar with PeopleSoft tools: Application Engine, Security Admin, Scheduler, Query Manager, Report Manager, SQR, App Designer, Query Analyzer and nVision.
• Proficient with Word, Excel, Outlook and database software.
• Strong analytical, organizational and problem-solving skills.
• Knowledge of project management principles; ability to manage changing priorities.
• Excellent presentation and interpersonal abilities.

Responsibilities

• Maintain security for the ERP and AP Automation systems.
• Provide functional support for ERP and HRMS Payroll/Pension system.
• Provide security maintenance and workflow administration on ERP and AP Automation.
• Assist with module implementations and new functionality.
• Participate in fit/gap analyses and document findings.
• Liaise with departments with varying needs and priorities.
• Assist with upgrades, tax updates and maintenance.
• Provide training for AR, GL, AP staff and HRMS Payroll Time Entry users.
• Produce queries and reports for AR, AP, PO, GL, payroll and taxation.
• Support projects to implement system changes and automation.
• Stay current with new technology and processes.
• Perform other duties as assigned.

Skills

Analytical skills

Communication

Project management

Problem solving

Presentation skills

Interpersonal skills

Time management

Education

CS degree or related

Tools

PeopleSoft

SQL & databases

Report Manager

Process Scheduler

FTP / file transfers

Job description

Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometers of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees. Help us achieve our vision of being the best place to raise a child and age successfully. #BeTheReason

• Job ID #32191: Business Application Analyst
• Union: Non-Union
• Job Description ID #: 6851
• Close date: September 2, 2026.
• Duration: Up to 18 months
• Vacancy type: This posting is for an existing vacancy

Summary Of Duties

Reporting to the Manager, Business Applications, Accounts Payable & Accounts Receivable maintains security to the ERP and the AP Automation systems. Provides functional support for the ERP and Human Resources Management System (HRMS) Payroll/Pension Benefit system to all core users.

GENERAL DUTIES

Provides security maintenance and workflow administration on the ERP System, and the AP Automation System.

Assist with the implementation of new modules and new functionality.

Participates in system fit/gap analysis to review various scenarios within the on-line application to demonstrate the degree of the ‘fit or gap’, document findings, prioritize into a ‘must have’ versus ‘nice to have’ grouping and recommends what is within project scope versus out of scope.

Liaises with key players who have multiple demands and varying needs such as Public Works, Long Term Care facilities, Police, Transit, and Hamilton Public Library.

Assists with application upgrades, tax updates and maintenance for the ERP.

Assists with training for financial accounts receivable, general ledger, accounts payable staff, purchase order users and HRMS Payroll Time Entry users as a result of staff turnover, ad hoc training requests and/or special projects.

Provides information queries and reports relating to but not limited to accounts receivable, accounts payable, purchase orders, general ledger, employee earnings and taxation.

Provides product level support to management, key users (internal employees and external interface support staff HANSEN, KRONOS, Transit) and technical staff.

Supports special projects to implement system changes, new features and automated processes.

Keeps abreast of new technology and how it affects business applications.

Perform other duties as assigned which are directly related to the responsibilities of the position.

Qualifications

• Knowledge and experience working with Financial Management and Financial Supply Chain system modules normally acquired by obtaining a University Degree or College Diploma in Computer Science or through a combination of education and relevant work related experience.
• Experience working in a Financial Services department, preferably in a municipal environment.
• Must maintain confidentiality of all information accessed through the ERP and Human Resources Management System (HRMS) Payroll/Pension Benefit system.
• Knowledge of system modules encompassing payroll, pension benefits, accounts receivable, purchase order, accounts payable, general ledger and budgets.
• Experience working with common technologies such as FTP (file transfer protocols) programs, interfaces, relational databases, networking and web technologies.
• Previous experience and familiarity working with Peoplesoft technical tools (Application Engine, Security Administration, Process Scheduler, Query Manager, Report Manager, SQR, Application Designer, Query Analyzer and nVision).
• Must be familiar with a computerized accounting environment. Proficiency in Word, Excel, Microsoft Outlook and database software programs.
• Highly developed analytical, technical, organizational and problem solving skills.
• Thorough working knowledge of project management principles and techniques.
• Must be able to handle multiple changing priorities.
• Excellent presentation, report writing, and interpersonal skills to communicate effectively with all levels of City staff, external consultants and suppliers.

Disclaimer: Be advised that Human Resources frequently audits resumes of internal/external applicants to ensure/validate information provided is consistent and trustworthy. Falsification of information provided at any time throughout the recruitment process may be grounds for disqualification, and for internal applicants, subject to discipline up to and including termination.

Terms: The City is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. Consistent with our Values and Corporate Culture Pillars, the City of Hamilton is committed to providing equitable treatment to all with respect to barrier-free employment and accommodation without discrimination. The City will provide accommodation for applicants in all aspects of the hiring process, up to the point of undue hardship. If you have an accommodation need, please contact Human Resources as soon as possible to make appropriate arrangements.