Solution Engineer

Klir; Toronto; Remote; CAD 70,000 - 100,000; Full time

Job summary

A leading company in the water sector, Klir, is seeking a Solutions Engineer to enhance customer success. The role involves leading product demos and supporting cross-functional teams to optimize utility operations. Applicants should have a technical background and excellent communication skills, striving to make an impact in a fast-paced, remote-first environment.

Benefits

Competitive salary and benefits

Opportunities for personal development

Flexible remote work environment

Qualifications

• 3+ years in a technical, customer-facing role.
• Experience in the water sector is a plus, but not required.
• Confident communicator with excellent presentation skills.

Responsibilities

• Lead Product Demos addressing specific prospects' needs.
• Facilitate product Test Drives helping prospects explore capabilities.
• Collaborate across teams to tailor solutions for customers.

Skills

Communication

Presentation Skills

Customer Engagement

Problem Solving

Technical Expertise

Job description

Water, a resource of unparalleled importance, is often deemed the lifeblood of our planet. However, the water industry has long been criticized for its reluctance to innovate and embrace new technologies that could liberate skilled professionals from the tedious, time-consuming administrative work that has burdened their expertise. This reluctance comes at a steep cost, as water prices continue to rise, an aging workforce struggles to adapt, and multi-million dollar infrastructure decisions are made without the benefit of the most accurate and up-to-date data. Our mission at Klir (www.klir.com) is to make water better, and we believe this transformation begins with the individuals positioned at the nexus of all water-related decisions within a community. Klir represents a groundbreaking concept in the industry – the world's first work enablement platform, meticulously designed for the water sector. Our goal is simple: to alleviate the administrative load, allowing experts to dedicate their invaluable time to solving one of the most pressing issues facing our species.

Founded originally in Dublin, Ireland in 2018, Klir is a US-headquartered company. We are a remote-first company and one of the fastest-growing SaaS companies in the water industry. We are venture-backed by some of the highest profile and most reputable funds, including Insight Partners, Bowery Capital & Spider Capital.

We have deep industry knowledge, a world-class product roadmap, the vision and strategy to transform a critically important industry, and high-profile customers who rave about Klir being the best product they have ever experienced. We need you to help deliver the customer success playbook to ensure we execute a world-class customer experience as we continue to scale.

Location: This position is remote and can be anywhere in Canada.

Role Description

At Klir, our mission is simple: make water better. We help utilities modernize the way they work—replacing spreadsheets, siloed systems, and manual tasks with a single platform that supports operational efficiency, regulatory effectiveness, and better decision-making.

We’re hiring a Solutions Engineer to support our fast-growing transactional business and expansion efforts. You'll lead demos, contribute to RFPs, run hands-on product “Test Drives,” and collaborate across Sales and Customer Success teams. Your role is to bring Klir to life—showing how it helps utilities get more done with less, reduce risk, and gain visibility across their water and wastewater programs.

Responsibilities

• Lead Product Demos: Deliver engaging, tailored demos to our transactional business, addressing specific prospects' needs, pains, and challenges.
• Facilitate Test Drives: Guide prospects through hands-on product evaluations, helping them explore Klir’s capabilities.
• Collaborate Cross-Functionally: Partner with Sales, Customer Success, and Product teams to design and tailor solutions that meet the evolving needs of prospective customers.
• Translate Complex Workflows: Work closely with prospects to understand their operations and pain points, and map them to Klir’s capabilities.
• Respond to RFPs: Contribute to the completion of RFPs by tailoring responses to prospect requirements—aligning technical capabilities, identifying and overcoming obstacles, and collaborating with internal stakeholders for accuracy.

Requirements (Sound like you?)

• 3+ years in a technical, customer-facing role (Solutions Engineer, Sales Engineer, Implementation Consultant, etc.)
• Experience in the water sector is a plus but not required—experience working in or selling into the water sector (e.g., utility, vendor, regulator, consultancy) is also valuable.
• You’re a confident communicator—both in writing and in person—with the ability to adapt your message to different audiences.
• Excellent presentation skills—leading engaging and informative demos while effectively addressing objections to identify prospects' underlying needs.
• You are able to simplify complexity and translate technical capabilities into tangible business outcomes for prospects.
• Naturally curious, quick to learn, and proactive—thrives in fast-paced, remote, cross-functional environments.
• Willing to travel as required for prospect engagements and events within North America. Estimated travel: up to 1x per month.
• You consistently contribute to revenue outcomes—helping win deals, accelerating sales cycles, shaping solutions, or becoming a trusted Solution Engineer for high-performing sales teams.

Our Commitment To You

• Our Dedication to Your Well-being: We value your contribution and offer a competitive salary and benefits tailored to your market, ensuring peace of mind.
• Leaving a Lasting Legacy: We provide opportunities to utilize your talents to create a meaningful impact for generations to come.
• Pursuit of Excellence: As part of a Y Combinator market-leading company, you will have opportunities to challenge yourself and strive for personal best.
• Balancing Serious Work with Fun: We foster a team environment that values our mission while maintaining a lighthearted and enjoyable atmosphere.
• Values That Unite Us: We work with honesty, audacity, and unwavering unity to make a difference.
• Supporting Your Success: Our leaders are dedicated to your growth through feedback, personal development, and a culture of transparency.