Salesforce Solution Engineer

NeuraFlash LLC; Vancouver; Remote; CAD 80,000 - 120,000; Full time

Job summary

NeuraFlash LLC is seeking a Salesforce Solution Engineer to play a key role in pre-sales activities and product demonstrations. You will contribute significantly to innovation in AI and Salesforce solutions while ensuring excellent customer experiences. This mid-senior level position offers flexibility and the chance to work with cutting-edge technology in a dynamic environment.

Benefits

Remote & In-Person Work Flexibility

Travel Opportunities

Culture of Trust and Understanding

Collaboration and Teamwork

Regular Celebrations and Team Engagements

Qualifications

• 2 - 3 years experience selling CRM solutions, preferably Salesforce Service Cloud.
• 2 - 3 years in a customer-facing role, ideally in Pre-Sales.
• Technical degree or equivalent experience required.

Responsibilities

• Demonstrate Salesforce products to customers.
• Lead discovery sessions and create proposals.
• Gather requirements for service transformation projects.

Skills

CRM solutions sales

Customer-facing role

Attention to detail

Communication skills

Team player

Problem-solving

Education

B.S. in Computer Science

Mathematics degree

Engineering degree

Job description

Join to apply for the Salesforce Solution Engineer role at NeuraFlash .

Why NeuraFlash :

At NeuraFlash, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, Amazon, and Salesforce innovation, we craft intelligent solutions—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. From conversational AI to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies.

We are proud to be creating the future of generative AI and AI agents. Salesforce has launched Agentforce, and NeuraFlash was selected as the only partner for the private beta prior to launch. Post-launch, we've earned the distinction of being Salesforce's #1 partner for Agentforce, reinforcing our role as pioneers in this transformative space.

NeuraFlash is growing and hiring a Solutions Engineer! As a member of our Solutions Engineering team, you'll be heavily involved in the pre-sales process for a variety of cutting-edge technology projects primarily with Salesforce, Agentforce, and more! Working closely with and reporting to our Senior Director of Solutions Engineering, you will be responsible for demonstrating and creating value for NeuraFlash services and products for Salesforce, building technical credibility in compelling demonstrations, and creating accurate and competitive proposals for projects.

As a Solution Engineer, you'll also contribute to our product development efforts and Service / Agentforce Product Portfolio through field feedback to our Product Managers. Our Product Managers collaborate closely with our Practice Leads and establish a best-in-class pre-sales process to provide high growth and penetration into key accounts in the Salesforce ecosystem.

YOU'LL HAVE THE OPPORTUNITY TO :

• Demonstrate Salesforce and NeuraFlash products / assets to customers.
• Lead discovery sessions, presentations, and workshops with prospects and customers.
• Gather requirements for large-scale service transformation projects.
• Create compelling demos and deliver to customers and prospects, showcasing the power of the Salesforce platform and the value of NeuraFlash as a Consulting Partner.
• Create and modify Proposals SOW's and create responses to RFP's working alongside the NeuraFlash delivery team.
• Help maintain and update lead management, pipeline & forecasting in Salesforce.
• Be liaison between the sales and the technical team to improve efficiency in customer sales responses and product improvements.
• Learn about Salesforce, Agentforce, Einstein, AWS and our AI products and provide recommendations to customers and internal teams on leveraging Salesforce and AI to meet specific business needs.
• Collaborate closely with delivery to develop project scope & estimates and execute our pre-sales process to the highest degree.
• Provide customer feedback and solutions to product management to continue to advance our portfolio of AppExchange products.
• Continuously ensure the highest possible level of customer experience.
• Drive innovation in the areas of Salesforce capabilities and AI in full partnership with NeuraFlash's Field Service and AI teams.

REQUIRED QUALIFICATIONS :

• 2 - 3 years experience selling CRM solutions / services - preferably Salesforce Service Cloud and Agentforce or a similar technology.
• 2 - 3 years in customer facing role, preference for Pre-Sales / Solution Engineering experience.
• B.S. in Computer Science, Mathematics, Engineering, or similar technical degree or equivalent experience.

PREFERRED SKILLS :

• 2 - 3 years in a consulting role.
• Expert understanding of contact center telephony solutions.
• Solid understanding of the Salesforce Service cloud platform & architecture.
• A keen interest in learning rapidly in the AI Space.
• Attention towards detail with great communication skills.
• Team player.
• Passion to succeed and drive the company forward.

What's it like to be a part of NeuraFlash?

• Remote & In-Person : Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you're one of over half of our NeuraFlash Family who work remotely, we're focused on keeping everyone connected and unified as one team.
• Travel : Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%.
• Flexibility : We build a culture of trust and understanding. We value good work not the hours in which you get it done.
• Collaboration : You have a voice here! Our executive team holds town halls & company meetings where they address any suggestions or questions asked.
• Celebrate Often : We take our work seriously, but we don't take ourselves too seriously.

Location :

NeuraFlash strives to provide you with the flexibility to work in the location that makes the most sense for your lifestyle. This role may be based in any of our hub locations within the United States or accommodate remote locations for our employees based in the United States, British Columbia, Ontario, India, or Colombia.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Engineering and Information Technology

Software Development

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