Solution Architect-Chatbot

Kumaran Systems; Toronto; On-site; CAD 110,000 - 140,000; Full time

Job summary

A leading company is seeking an AI Chatbot Architect to design and implement advanced chatbot solutions. This is a pivotal role requiring expertise in AI/ML, large language models, and scalable system design. The successful candidate will work closely with cross-functional teams, delivering context-aware chatbots that meet business needs. Ideal applicants will have extensive experience, strong communication skills, and a commitment to innovation in AI technology.

Qualifications

• 8+ years in AI/ML development and deployment, including 3+ years in an architecture role.
• Experience with RAG and agentic AI, and fine-tuning LLMs.
• Strong analytical skills to translate complex business problems into AI solutions.

Responsibilities

• Lead design, development, and deployment of AI-driven chatbot solutions.
• Collaborate with teams to define chatbot intents and user journeys.
• Ensure compliance with regulatory standards and mitigate AI-related risks.

Skills

AI/ML Development

Large Language Models (LLMs)

Agentic AI

Scalable System Design

Prompt Engineering

API Integration

Strategic Thinking

Communication Skills

Education

Bachelor's degree or equivalent experience

Tools

LangChain

Semantic Kernel

Azure

Google Cloud

Job description

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We are seeking an experienced AI Chatbot Architect to lead the design, development, and deployment of advanced AI-driven chatbot solutions. The ideal candidate will have deep expertise in AI/ML, large language models (LLMs), agentic AI, and scalable system design. You will collaborate with cross-functional teams to deliver context-aware, secure, and high-performance AI chatbots that align with business objectives.

Key Responsibilities:

• AI Chatbot Strategy and Planning:
• Collaborate with business stakeholders to understand chatbot use cases, goals, and requirements
• Identify key user journeys and define chatbot intents, entities, and conversation flows
• Define the AI roadmap and align it with the organization's strategic objectives
• Stay updated on emerging AI trends, technologies, and best practices
• Solution Design and Architecture:
• Design end-to-end AI chatbot architectures
• Ensure scalability, security, and performance of AI solutions
• Select appropriate AI tools, platforms, and frameworks based on project requirements
• Ensure chatbot responses are accurate, context-aware, and aligned with the brand's tone and style
• Collaboration and Leadership
• Work with cross-functional teams (e.g. developers, business, etc.) and provide technical guidance
• Act as a liaison between technical teams, business stakeholders, and clients to ensure alignment
• Compliance and Risk Management:
• Ensure AI solutions comply with regulatory requirements and organisational standards.
• Identify and mitigate risks associated with AI implementations, such as bias or security vulnerabilities.

Requirements:

• 8+ years in AI/ML development and deployment. 3+ years in an architecture/designer role.
• Familiarity with AI best practices and regulatory compliance.
• Strong knowledge of frameworks or tools for agentic AI (e.g., LangChain, semantic kernel, etc.)
• Experience with RAG and agentic AI.
• Experience in fine-tuning and deploying LLMs.
• Understanding of prompt engineering and techniques to reduce hallucinations
• Knowledge of cloud platforms (e.g. Azure, Google Cloud, etc.) and AI services.
• Expertise in designing scalable and distributed systems.
• Familiarity with microservices architecture and API integration.
• Strong ability to analyse complex business problems and translate them into AI solutions.
• Excellent communication skills to convey technical concepts to non-technical stakeholders.
• Strategic thinking and innovation.
• Attention to detail and a commitment to quality.
• Ability to work in a fast-paced, dynamic environment.

Education:

Bachelor’s degree/University degree or equivalent experience

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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