Software Trainer

Triwill Group; Canada; Hybrid; CAD 65,000 - 95,000; Full time

Job summary

Triwill Group is seeking a Software Trainer based in Canada to own customer-facing training from end to end. You will transform complex product knowledge into engaging learning experiences for both internal teams and external customers, delivering live virtual instruction and developing curricula.

You will tailor training to different configurations and organizational needs while partnering with product leaders and subject matter experts. Travel approximately 25% across the U.S.

Responsibilities

• Own customer-facing training from end to end.
• Transform detailed product knowledge into engaging learning experiences for internal teams and external customers.
• Develop curricula, deliver live virtual training sessions, and provide customer consultation.
• Tailor training to different configurations and organizational needs.
• Collaborate with product leaders and subject matter experts.
• Travel up to 25% across the U.S. and Canada.

Job description

Description:

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Software Trainer based in Canada.

This role offers the opportunity to become a subject matter expert in a complex, highly configurable enterprise benefits administration platform. You'll own customer-facing training from end to end, transforming detailed product knowledge into engaging learning experiences for both internal teams and external customers. The role combines independent learning, curriculum development, live virtual instruction, and customer consultation. You'll tailor training to different configurations, technical abilities, and organizational needs while partnering with product leaders and subject matter experts. With significant ownership and approximately 25% travel across the U.S. and Canada, this is a strong fit for someone who enjoys technology, teaching, continuous improvement, and customer impact.