Software Implementation Specialist

Celayix; Canada; On-site; CAD 73,000 - 82,000; Full time

Job summary

Celayix, a leader in workforce management solutions, is seeking a Software Implementation Specialist to join their Customer Success Team. This role involves delivering solutions, managing project implementations, and training customers. Ideal candidates will have strong software knowledge and a proven track record in customer service, with opportunities for growth within the company.

Benefits

Competitive benefits

Work-life balance

Qualifications

• 2-3 years of experience in software implementations or a similar role.
• Strong business software applications knowledge.
• Outstanding track record of customer service.

Responsibilities

• Deliver and implement solutions for a diverse customer base.
• Conduct solution configuration and training services.
• Assist Business Development with pre-sales activities.

Skills

Customer Service

Project Management

Business Software Applications

Job description

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Direct message the job poster from Celayix

CEO @ Celayix Inc. | Workforce Management for Today's Workforce.

Celayix is a leading provider of workforce management tools for industries varying from Security, Hospitality, and Healthcare. We offer Advanced Scheduling, Employee Communication and Time & Attendance solutions that integrate with leading payroll, HR and financial software to simply the life of our customers.

With the launch of our new products, we are growing rapidly. To help with our growth, we are seeking an experienced Software Implementation Specialist to join our team. This individual will play a key role in delivering our solutions in an efficient manner to our customers. The ideal candidate will enjoy working with customers, enjoy the team work environment and be motivated to self-start initiatives and contribute to the product vision for the company by providing valuable feedback.

The Software Implementation Specialist will be part of Celayix’s Customer Success Team and work closely with other groups, including Business Development & Product Engineering.

The primary responsibilities will be to:

• Successfully deliver and implement Celayix solutions for a diverse customer base.
• Plan, manage, and co-ordinate project implementation activities to ensure efficient and successful delivery of solutions.
• Conduct online and face-to-face solution configuration and training services for customers.
• Develop procedures and documentation, including user, installation, and reference materials as required.
• Assist application support in the resolution of product support issues as requested.
• Assist Business Development during the pre-sales phase with solution configurations, product demonstrations and proof of concepts as required.
• Assist Business Development with RFP/RFI responses as required.
• Assist Product engineering in quality assurance, product testing and feature validation processes as requested.
• Provide important feedback on product, workflow and more to contribute to the overall growth of the company.

In order to succeed in this role you will need to:

• Have strong business software applications knowledge.
• Demonstrate experience of 2 to 3 years in successful software implementations or a similar role.
• Have very clear written, visual, oral expression of ideas with business and technical people.
• Have an outstanding track record of customer service. Demonstrate knowledge and experience of systems development methodologies, system analysis concepts, techniques and tools.
• Work effectively within a project team and in collaboration with peers. Also, facilitate group sessions.
• Be highly organized and work on several projects concurrently.
• Demonstrate knowledge and experience of project planning and project management techniques and tools.
• Be a strong team player.
• Ability to travel occasionally, including to the US.
• Canadian citizenship preferred, but not a requirement.

This is a role with an excellent opportunity for growth for the right individual. Celayix is headquartered in downtown Vancouver and provides competitive benefits and work-life balance.

If you are qualified for this position please email a cover letter and attach your resume with the job title in the subject line.

We would like to thank all applicants for their interest. Due to the volume of applications we receive, only shortlisted candidate will be contacted for an interview.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Software Development

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