Software Engineering Director - My Telus

TELUS; Burnaby; On-site; CAD 145,000 - 165,000; Full time

Job summary

Join TELUS as a Software Engineering Director to lead the digital transformation of My TELUS App and Web Experiences. This leadership role focuses on engineering excellence, fostering innovation, and creating exceptional customer experiences for millions of users. The ideal candidate will possess strong mobile technical leadership skills, strategic vision, and experience in building high-performing teams, paving the way for operational excellence across our digital platforms.

Benefits

Mentorship opportunities

Career development programs

Supportive work culture

Competitive salary and benefits

Qualifications

• 8+ years leading digital product development.
• Experience in mobile app delivery and team leadership.

Responsibilities

• Lead the digital strategy for My TELUS applications.
• Guide engineering teams to innovate and improve processes.

Skills

Leadership

Communication

Strategic Thinking

Technical Innovation

Education

Bachelor's degree in Computer Science or related field

Tools

React Native

CI/CD tools

Job description

Software Engineering Director - My Telus

Join to apply for the Software Engineering Director - My Telus role at TELUS

Software Engineering Director - My Telus

3 days ago Be among the first 25 applicants

Join to apply for the Software Engineering Director - My Telus role at TELUS

Get AI-powered advice on this job and more exclusive features.

Join Our Team And What We'll Accomplish Together

At TELUS, we're driving digital evolution through engineering excellence and frictionless customer experiences. As the Director of MyTELUS Digital Experiences, you'll lead the technical strategy and development of our My TELUS App and Web experiences, serving millions of customers monthly. Your leadership will create an environment that promotes excellence in innovation, results and team engagement, working alongside a supportive organization who share your passion for exceptional customer experiences.

In this high-impact leadership role, you’ll define and execute the strategic vision for MyTELUS, leading a technical delivery team of specialists to build frictionless, intuitive, and personalized customer experiences. Your mandate is broad : from championing engineering excellence and platform scalability to embedding agility and continuous improvement across delivery practices.

You will be a key member of our Sales Experience Engineering leadership team, collaborating closely with peers across Product, Operations, Marketing, and the broader CIO organization to ensure our platforms not only meet today’s needs, but are built for what’s next.

You’re someone who brings equal passion for technical innovation, operational excellence, and team development—creating a high-performing, values-driven environment where people do their best work. This role is for a bold leader who’s excited to transform how Canadians engage with TELUS every day.

What You’ll Do

You’ll lead technological innovation and oversee multiple engineering teams; Align technical initiatives with customer experience and business objectives; Collaborate with executives and cross-functional teams to achieve Engineering Excellence; Build high-performing teams and foster a culture of innovation; Balance strategic planning with agile delivery.

Engineering excellence and strategic leadership :

• Develop and execute a comprehensive technical vision for TELUS's digital platforms
• Drive innovation by implementing emerging technologies and methodologies
• Provide senior-level guidance on best practices and architectural standards
• Oversee project portfolios and ensure timely, high-quality delivery
• Lead continuous improvement initiatives in development processes
• Collaborate with Product groups to support a digital roadmap
• Partner with executives to align engineering efforts with business goals
• Establish partnerships with various communities of practice

Lead a global organization :

• Guide global software engineering delivery teams
• Create a highly engaged team and culture that strives for excellence each day
• Design strategies for talent acquisition, retention, and development
• Support and inspire team members through mentorship and career development

Drive operational excellence :

• Establish and monitor KPIs for system reliability and engineering productivity
• Oversee incident management processes and ensure SLA adherence
• Manage budget planning, forecasting, and expenditures
• Develop strategic relationships with vendors and internal partners
• Represent engineering in executive-level meetings and decision-making

What You Bring

• Proven track record in leading teams through digital transformation and enterprise-scale software delivery
• Experience building and leading a high-performance engineering team and culture, distributed globally
• Creative, strategic thinking and thoughtful decision-making skills
• Engaging communication style with ability to connect across all levels of an organization
• Proven experience with React Native development and native Android / iOS mobile applications
• Experience with mobile CI / CD pipelines and automated testing frameworks
• Strong technical decision-making skills with a focus on scalability and performance
• Strong understanding of mobile architecture patterns and best practices
• Deep understanding of mobile app performance optimization and debugging
• 8+ years of experience leading digital product development and supporting team members, 5+ years of experience in mobile technical leadership roles

At TELUS, we believe in the power of technology to connect people and improve lives. Join us in creating exceptional experiences that make a real difference. We're excited to explore how your unique talents can contribute to our mission and drive digital transformation for millions of customers.

Seniority level

Seniority level

Not Applicable

Employment type

Employment type

Full-time

Job function

Job function

Engineering and Information Technology

IT Services and IT Consulting, Telecommunications, and Utilities

Referrals increase your chances of interviewing at TELUS by 2x

Get notified about new Director of Software Engineering jobs in Burnaby, British Columbia, Canada .

Senior Software Engineering Manager (Consumer Platform)

Burnaby, British Columbia, Canada 23 hours ago

Senior Software Development Leader (Manager)

Manager, Electronic Controls Engineering

Assistant / Associate / Full Teaching Professor - Multidisciplinary Graduate Engineering - Vancouver

Director Software Architecture and System Design

Burnaby, British Columbia, Canada $145,000.00-$165,000.00 1 month ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

J-18808-Ljbffr

Create a job alert for this search