Software Engineering Director - My Telus

Intello Technologies Inc.; Burnaby, Vancouver, Calgary, Edmonton, Toronto; Hybrid; CAD 145,000 - 217,000; Full time

Job summary

A leading technology solutions provider is seeking a Software Engineering Director to spearhead digital innovations for their MyTELUS application. This high-impact role involves leading multiple engineering teams, ensuring engineering excellence, and driving strategic initiatives to enhance customer experiences. Ideal candidates will have extensive experience in mobile technical leadership and be passionate about cultivating high-performing teams in a dynamic environment.

Benefits

Flexible working arrangements

Comprehensive total rewards package

Company matched pension

Generous vacation policy

Career growth opportunities

Qualifications

• Proven track record in leading teams through digital transformation.
• Experience with mobile CI/CD pipelines and automated testing.
• Strong decision-making in scalability and performance.

Responsibilities

• Lead technological innovation and oversee multiple engineering teams.
• Align technical initiatives with customer experience.
• Drive continuous improvement in development processes.

Skills

Technical Innovation

Operational Excellence

Team Development

Strategic Communication

React Native Development

Mobile App Performance Optimization

Education

Bachelor's degree in Computer Science or related field

8+ years in digital product development

Job description

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Software Engineering Director - My Telus

Location:

Burnaby, BC, CA Qu?bec, QC, CA Calgary, AB, CA Vancouver, BC, CA Edmonton, AB, CA Toronto, ON, CA

Jobs by Category: Technology Solutions

Job Function: Technology

Status: Full Time

Schedule: Regular

Join our team and what we'll accomplish together

At TELUS, we're driving digital evolution through engineering excellence and frictionless customer experiences. As the Director of MyTELUS Digital Experiences, you'll lead the technical strategy and development of our My TELUS App and Web experiences, serving millions of customers monthly. Your leadership will create an environment that promotes excellence in innovation, results and team engagement, working alongside a supportive organization who share your passion for exceptional customer experiences.

In this high-impact leadership role, you’ll define and execute the strategic vision for MyTELUS, leading a technical delivery team of specialists to build frictionless, intuitive, and personalized customer experiences. Your mandate is broad: from championing engineering excellence and platform scalability to embedding agility and continuous improvement across delivery practices.

You will be a key member of our Sales Experience Engineering leadership team, collaborating closely with peers across Product, Operations, Marketing, and the broader CIO organization to ensure our platforms not only meet today’s needs, but are built for what’s next.

You’re someone who brings equal passion for technical innovation, operational excellence, and team development—creating a high-performing, values-driven environment where people do their best work. This role is for a bold leader who’s excited to transform how Canadians engage with TELUS every day.

What you’ll do

You’ll lead technological innovation and oversee multiple engineering teams; Align technical initiatives with customer experience and business objectives; Collaborate with executives and cross-functional teams to achieve Engineering Excellence; Build high-performing teams and foster a culture of innovation; Balance strategic planning with agile delivery.

Engineering excellence and strategic leadership:

• Develop and execute a comprehensive technical vision for TELUS's digital platforms
• Drive innovation by implementing emerging technologies and methodologies
• Provide senior-level guidance on best practices and architectural standards
• Oversee project portfolios and ensure timely, high-quality delivery
• Lead continuous improvement initiatives in development processes
• Collaborate with Product groups to support a digital roadmap
• Partner with executives to align engineering efforts with business goals
• Establish partnerships with various communities of practice

Lead a global organization:

• Guide global software engineering delivery teams
• Create a highly engaged team and culture that strives for excellence each day
• Design strategies for talent acquisition, retention, and development
• Support and inspire team members through mentorship and career development

Drive operational excellence:

• Establish and monitor KPIs for system reliability and engineering productivity
• Oversee incident management processes and ensure SLA adherence
• Manage budget planning, forecasting, and expenditures
• Develop strategic relationships with vendors and internal partners
• Represent engineering in executive-level meetings and decision-making

What you bring

• Proven track record in leading teams through digital transformation and enterprise-scale software delivery
• Experience building and leading a high-performance engineering team and culture, distributed globally
• Creative, strategic thinking and thoughtful decision-making skills
• Engaging communication style with ability to connect across all levels of an organization
• Proven experience with React Native development and native Android/iOS mobile applications
• Experience with mobile CI/CD pipelines and automated testing frameworks
• Strong technical decision-making skills with a focus on scalability and performance
• Strong understanding of mobile architecture patterns and best practices
• Deep understanding of mobile app performance optimization and debugging
• 8+ years of experience leading digital product development and supporting team members, 5+ years of experience in mobile technical leadership roles

At TELUS, we believe in the power of technology to connect people and improve lives. Join us in creating exceptional experiences that make a real difference. We're excited to explore how your unique talents can contribute to our mission and drive digital transformation for millions of customers.

Salary Range: $145,000-$217,000

Performance Bonus or Sales Incentive Plan: 30%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefitssuch as:

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
• Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
• Generous company matched pension and share purchase programs
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunitiestodevelop your skills
• And much more …

Please note that the compensation shown in the job postingmay be subject to change in 2025.

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team memberwill be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

Technology Solutions

We’re into seeing where technology can take us, so if you have ever imagined what the future of supply chain management, cybersecurity, the cloud and Internet of Things will look like, we want you to be part of the team that makes it happen.

We are honoured to be recognized

5G
TELUS’s fastest network. 5G enables a superior experience with fast downloads and richer multimedia applications

6
Innovation centres across Canada that bring our team members together with customers, partners, start ups, universities, hospitals and fellow colleagues to tackle some of the biggest technological hurdles Canada will face in the near future.

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.