Software Developer – CRM – Senior - RQ11654

S M Software Solutions Inc; Toronto; On-site; CAD 110,000 - 150,000; Full time

Job summary

S M Software Solutions Inc is seeking a Senior CRM Software Developer to lead development in Microsoft Dynamics 365 and Power Platform for a Ministry project in Toronto, Ontario.

You will translate technical specifications, design Azure solutions, implement Dataverse, and collaborate across IT teams in the SDLC, with Agile methodologies.

Onsite role located in Toronto; 5 days per week with a scheduled start and end date, and potential extension based on project needs.

Qualifications

• Experience with Agile methodologies.
• Strong Dynamics 365, Power Platform, and Azure solution design experience.
• Knowledge of Dynamics Customer Service Workspace and Model-Driven Apps.
• Experience with custom Web API development, ASP.NET, .NET Core, and SQL.

Responsibilities

• Translate technical specifications into tested applications.
• Develop and maintain software solutions.
• Troubleshoot issues across the SDLC.
• Collaborate with IT professionals throughout the project.

Skills

Dynamics 365

Power Platform

Agile methodologies

Azure

C#

Tools

Dataverse

Azure DevOps

ASP.NET

JavaScript

CI/CD

Job description

• Hours: 7.25 hours per day
• Extensive experience developing in Dynamics 365 Customer Service, including:
• Canvas Apps

Client: Ministry of Public and Business Service Delivery and Procurement - RQ11654

We are seeking a highly experienced Senior CRM Software Developer with strong expertise in Microsoft Dynamics 365, Microsoft Power Platform, Azure solution design, Dataverse, .NET, C#, JavaScript, DevOps, and cloud technologies. The successful candidate will be responsible for translating technical systems specifications into working and tested applications, developing and maintaining software solutions, troubleshooting technical issues, and collaborating with IT professionals throughout the Software Development Life Cycle.

The ideal candidate will have extensive experience with Dynamics 365 Customer Service, Customer Service Workspace, Power Platform, Model-Driven Apps, Power Pages, Canvas Apps, custom development, low-code development, Azure, DevOps, CI/CD pipelines, and Agile methodologies.

Role Snapshot

• Job Title: RQ11654 - Software Developer - CRM - Senior
• Client: Ministry of Public and Business Service Delivery and Procurement
• Work Location: Toronto, Ontario, Canada
• Work Arrangement: Onsite - 5 Days per Week
• Estimated Start Date: September 21, 2026
• Estimated End Date: March 31, 2027
• Business Days: 135.00
• Extension: Probable after the initial mandate
• Hours: 7.25 hours per day
• Security Level: No Clearance Required

Must Have

• Experience with Agile methodologies.
• Experience with Dynamics 365, Microsoft Power Platform, and Azure solution design.
• Working knowledge of Dynamics interoperability, integration, and capability with other Microsoft cloud technologies.
• Working knowledge of both low-code development and custom development on Dynamics 365.
• Experience with Dynamics CRM Customer Service Workspace, Agent Experience Profile, Session Templates, Workstream, and Routing.
• Experience with custom Web API development, ASP.NET, .NET Core, Entity Framework, Azure SQL, DevOps, CI/CD Pipelines, etc.

Description

Required to translate technical systems specifications into working, tested applications.

This Includes

• Developing detailed programming specifications.
• Writing and/or generating code.
• Compiling data-driven programs, maintaining, and conducting unit tests.
• Resolves and troubleshoots technical problems which arise during the use and operation of software packages, including technical assistance in implementation, conversion and migrations.

General Skills

• Experience in programming and analysis; specialized software package support at the specified experience level.
• Ability to collaborate with IT Professionals throughout the Software Development Life Cycle.
• Experience in structured methodologies for the development, design, implementation and maintenance of applications.
• Experience in design, code, test, debug and document applications.
• Experience in the use of object and/or third generation language development tools.
• Experience in one or more programming languages.
• Experience in application design, latest design patterns, deployment and troubleshooting.
• Experience with relational and hierarchical database technologies.
• Experience in the use of information retrieval packages using query languages.
• Experience with one or more communications protocols.
• Experience in structured methodologies for the design, development, implementation and maintenance of applications.
• Experience eliciting and documenting information from diverse business area stakeholders and subject matter experts.
• Excellent analytical, problem-solving and decision-making skills; verbal and written communication skills; interpersonal and negotiation skills.
• A team player with a track record for meeting deadlines.

Desirable Skills

• Knowledge and experience with programming Internet-ready applications.
• Knowledge and experience in rapid application development (RAD) methodologies.
• Knowledge and understanding of Information Management principles, concepts, policies and practices.
• Experience with middleware and gateways.
• Experience reviewing, analysing, and modifying product installation scripts including encoding, testing, debugging.
• Ability to provide post-implementation support and resolve any post-implementation technical issues.
• Experience conducting design walkthrough sessions with project team.
• Knowledge and understanding of Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards.
• Ability to provide user and system documentation as required.

Additional Skills For Oracle Software Developer

• Experience in conducting impact assessments on Oracle E-Business application customizations and extensions.
• Strong conversion experience in Account Receivable Collection modules.
• Strong programming skills in Oracle database, PL/SQL, SQL, XML, Unix shell scripts and Oracle Data Integrator.
• Proved business knowledge of General Ledger, Accounts Receivable, Collections, Accounts Payable and Inventory Modules of Oracle E-Business.
• Great knowledge of Oracle E-Business table structure related to GL, AR, Collections, AP, INV and FND.
• Strong knowledge of SQL tuning and using partition tables.
• Demonstrated experience and understanding of data warehouse, ETL methodologies and OBIEE.
• Demonstrated work experience on Java and Oracle Application Development Framework (ADF) will be a great asset.
• Strong verbal and written communication skills and leadership abilities to be able to oversee the quality assurance of the project from technical perspective.

Technical Skills – 40%

• Working knowledge with Dataverse design and development.
• Working knowledge of development in Azure technologies.
• Working knowledge of .NET, C#, JavaScript.
• Working knowledge of DevOps, task boards, pipelines, etc.

Experience – 40%

• Experience with cloud platforms such as Azure, Dynamics 365, Power Platform.
• Proficiency in all cloud service models: SaaS, PaaS, and IaaS.
• Certifications in Dynamics 365 and Azure are preferred.
• Experience with Agile methodologies, including using Kanban/task boards.
• Extensive experience developing in Dynamics 365 Customer Service, including:
• Case Management
• Knowledge Management
• Customer Service Workspace Configuration
• Power Platform
• Power Apps
• Model-Driven Apps
• Power Pages
• Canvas Apps
• Custom PCF Controls
• Development and Server-Side Templating Language Liquid
• Experience with both low-code development and custom development on Dynamics 365.

Communication Skills – 20%

• Strong communication skills to prepare documentation, including but not limited to reports, reviews, assessments.
• Ability to present ideas and suggestions clearly and effectively and in a user-friendly manner; maintain a high level of customer service to both internal and external clients.

This position is listed as Onsite; the resource is expected to work onsite between the standard working hours of 8:00 AM-5:00 PM, excluding lunch breaks, every Monday to Friday inclusive at the identified OPS office location.

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