RQ11499 - Software Developer - CRM - Senior I 1 year+ I Toronto Onsite

Analyst Technical Solutions; Toronto; On-site; CAD 131,000 - 142,000; Full time

Job summary

Government Services Integration Cluster is seeking a Software Developer - CRM to translate technical specifications into robust applications. You will develop, test, and maintain CRM-related software within a government services context, focusing on Oracle and Dynamics 365 technologies.

The role requires strong SQL and PL/SQL skills, experience with Oracle E-Business, and familiarity with Azure and Power Platform integrations. Collaboration with IT teams and stakeholders is essential for success.

Qualifications

• Experience translating technical specs into tested applications.
• Knowledge of Oracle E-Business table structures and data models.
• Strong SQL tuning and data integration experience.
• Experience with Dynamics 365, Azure, and Power Platform is a plus.

Responsibilities

• Translate technical systems specs into working, tested applications; write code, compile data-driven programs, and conduct unit tests.
• Troubleshoot technical problems during use and operation of software packages; assist in implementation, migration and conversions.

Skills

SQL

PL/SQL

Java

C#

JavaScript

Oracle E-Business

Tools

Oracle Database

ADF

XML

Unix shell scripting

Job description

RQ11499 - Software Developer - CRM - Senior

Organization: Government Services Integration Cluster

Ministry: Ministry of Public and Business Service Delivery and Procurement

Pay rate: 95-103/hr incorp

Title: Software Developer - CRM

Description

Responsibilities

• Required to translate technical systems specifications into working, tested applications. This includes: developing detailed programming specifications writing and/or generating code, compiling data-driven programs, maintaining, and conducting unit tests.
• Resolves and troubleshoots technical problems which arise during the use and operation of software packages, including technical assistance in implementation, conversion and migrations.

General Skills

• Experience in programming and analysis; specialized software package support at the specified experience level
• Ability to collaborate with IT Professionals throughout the Software Development Life Cycle
• Experience in structured methodologies for the development, design, implementation and maintenance of applications
• Experience in design, code, test, debug and document applications
• Experience in the use of object and/or third generation language development tools
• Experience in one or more programming languages
• Experience in application design, latest design patters, deployment and troubleshooting
• Experience with relational and hierarchical database technologies
• Experience in the use of information retrieval packages using query languages
• Experience with one or more communications protocols
• Experience in structured methodologies for the design, development, implementation and maintenance of applications
• Experience eliciting and documenting information from diverse business area stakeholders and subject matter experts
• Excellent analytical, problem-solving and decision-making skills; verbal and written communication skills; interpersonal and negotiation skills
• A team player with a track record for meeting deadlines

Desirable Skills

• Knowledge and experience with programming Internet-ready applications
• Knowledge and experience in rapid application development (RAD) methodologies
• Knowledge and understanding of Information Management principles, concepts, policies and practices
• Experience with middleware and gateways
• Experience reviewing, analyzing, and modifying product installation scripts including encoding, testing, debugging
• Ability to provide post-implementation support and resolve any post-implementation technical issues
• Experience conducting design walkthrough sessions with project team
• Knowledge and understanding of Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards
• Ability to provide user and system documentation as required

Additional Skills for Oracle Software Developer:

• Experience in conducting impact assessments on Oracle E-Business application customizations and extensions.
• Strong conversion experience in Account Receivable Collection modules
• Strong programming skills in Oracle database, PL/SQL, SQL, XML, Unix shell scripts and Oracle Data Integrator
• Proved business knowledge of General Ledger, Accounts Receivable, Collections, Accounts Payable and Inventory Modules of Oracle E-Business
• Great knowledge of Oracle E-Business table structure related to GL, AR, Collections, AP, INV and FND
• Strong knowledge of SQL tuning and using partition tables
• Demonstrated experience and understanding of data warehouse, ETL methodologies and OBIEE
• Demonstrated work experience on Java and Oracle Application Development Framework (ADF) will be a great asset
• Strong verbal and written communication skills and leadership abilities to be able to oversee the quality assurance of the project from technical perspective

Skills:

Technical Skills (40%)

• Experience with Agile methodologies
• Experience with Dynamics 365, Microsoft Power platform, and Azure solution design
• Working knowledge of Dynamics interoperability, integration and capability with other Microsoft cloud technologies
• Working knowledge of both low code development and custom development on Dynamics 365
• Working knowledge with Dataverse design and development
• Working knowledge of development in Azure technologies
• Working knowledge of .NET, C#, JavaScript
• Working knowledge of DevOps, task boards, pipelines, etc.

Experience (40%)

• Experience with cloud platforms such as Azure, Dynamics 365, Power Platform
• Experience with Dynamics CRM Customer Service Workspace, Agent experience profile, Session templates, workstream, and routing.
• Experience with custom. Web API development, ASP.NET. .Net Core, Entity Framework, Azure SQL, DevOps, CI/CD Pipelines etc.
• Proficiency in all cloud service models: SaaS, PaaS, and IaaS
• Certifications in Dynamics 365 and Azure are preferred
• Experience with Agile methodologies including using kanban/task boards
• Extensive experience developing in Dynamics 365 Customer Service (case management, Knowledge Management, Customer Service Workspace configuration), power platform, power apps (Model-Driven App, Power Pages, Canvas App), Custom PCF controls, development and Server-Side templating language Liquid.
• Experience with both low code development and custom development on Dynamics 365

Communication Skills (20%)

• Strong communication skills to prepare documentation, including but not limited to; reports, reviews, assessments
• Ability to present ideas and suggestions clearly and effectively and in a user friendly manner; maintain a high level of customer service to both internal and external clients

Must Have:

• Experience with Dynamics 365, Microsoft Power platform, and Azure solution design
• Working knowledge of Dynamics interoperability, integration and capability with other Microsoft cloud technologies
• Working knowledge of both low code development and custom development on Dynamics 365
• Working knowledge of Dataverse design and development
• Working knowledge of development in Azure technologies
• Working knowledge of .NET, C#, JavaScript