Social Service Worker, Medicine Services

St. Joseph's Health Care London; London; On-site; Full time

Job summary

A leading healthcare provider in London, Ontario, seeks a Social Service Worker to support individuals affected by trauma and violence. The role involves direct client support, advocacy, and collaboration with an interdisciplinary team to enhance service delivery and community impact. Candidates should have a diploma in Social Service Work and relevant experience, with a strong commitment to health equity and anti-oppressive practices.

Qualifications

• 1 year experience in social service work practice in a related setting.
• Proficiency in French would be an asset.

Responsibilities

• Provide direct, client-centered support to individuals navigating trauma and violence.
• Contribute to program development, quality improvement, and research activities.

Skills

Communication

Case Management

Advocacy

Education

Diploma in Social Service Work

Tools

Electronic Medical Record (EMR)

MS Suite

Job description

Medicine Services

St. Joseph's Hospital - London, ON

Full Time

Salary Range: $31.74 - $37.35 /hour

St. Joseph's Health Care London's Trauma and Violence Specialized Primary Care Program is a newly developed, interdisciplinary initiative that provides holistic, trauma-and-violence-informed care for individuals impacted by interpersonal, systemic, and structural violence. The program prioritizes the needs of those who have experienced gender-based violence (GBV) and is committed to delivering care grounded in health equity, cultural safety, and anti-oppressive practice. By integrating primary care, mental health, and social supports, the program seeks to address complex health and social needs in a low-barrier, client-centered environment. Research, evaluation, and quality improvement are embedded in the model to ensure responsive, effective, and accountable care.

The Social Service Worker (SSW) will provide direct, client-centered support to individuals navigating trauma, violence, and marginalization, with a strong emphasis on assisting survivors of gender-based violence. The SSW will play a key role in system navigation, advocacy, and care coordination, working collaboratively with the interprofessional team to address social determinants of health and support patients' safety, wellness, and autonomy. In addition to patient support, the SSW will contribute to program development, quality improvement, and research activities that enhance service delivery and community impact.

Essential Qualifications

• Diploma in Social Service Work from an accredited college
• Valid registration in good standing with the Ontario College of Social Workers and Social Service Workers
• 1 year experience in social service work practice in a related setting
• Extensive knowledge of and ability to mobilize community resources and support systems available
• Demonstrated strength in written/verbal communication and case management
• Experience working as part of an interdisciplinary team
• Demonstrated skills in providing education to patients, families, and the healthcare team
• Proficient computer skills with programs including Electronic Medical Record (EMR), MS Suite including MS Teams
• Knowledge of relevant legislation including the Health Care Consent Act and Substitute Decisions Act
• Knowledge of a Safety Culture in a Healthcare Setting in compliance with OHSA

Preferred Qualifications

• Proficiency in French would be an asset
• Experience working in a primary care setting
• Experience working with individuals impacted by gender-based violence, trauma, and systemic barriers
• Interest in contributing to program development, research, and systems-level change
• Strong knowledge of trauma-and-violence-informed care, anti-oppressive practice, and harm reduction
• Experience with advocacy, housing and income supports, crisis response, and community outreach
• Understanding of social determinants of health and their impact on access to care

Teaching and Research

St Joseph's Health Care London, through its affiliation with Western University and Fanshawe College, is a leading research and teaching hospital. As an employee, you will be expected to engage in role-related teaching and research activities in addition to clinical duties.

Immunization Requirements

• Provide vaccination records or proof of immunity against measles, mumps, rubella, varicella (chicken pox), Hepatitis B, COVID-19, and influenza.
• Provide documentation of Tuberculosis skin testing.