Social Media Manager

Global Trade Plaza; Vancouver; Remote; CAD 60,000 - 80,000; Full time

Job summary

SOCi, a leading technology company, is hiring a Social Media Manager to join their Professional Services team in Vancouver. This role will focus on managing customer relationships, crafting strategic social media content, and ensuring successful execution of campaigns tailored to client objectives. Ideal candidates will demonstrate strong communication and organizational skills, have a background in social media strategy, and thrive in a fast-paced environment. This position offers the flexibility to work remotely and provides a comprehensive benefits package.

Benefits

Health insurance plans

401(k) plan with employer match

Flexible paid time off

Wellness incentives

Quarterly wellness days

Paid holidays

Qualifications

• Minimum 3 years in a customer-facing role with preference for social media strategy.
• Strong preference for background in SaaS or startup environments.
• Exceptional writing, editing, and storytelling abilities.

Responsibilities

• Manage customer relationships as the main point of contact for social media initiatives.
• Develop social media strategies aligned with customer objectives.
• Ensure timely delivery of high-quality content while adhering to customer goals.

Skills

Communication

Critical Thinking

Collaboration

Organization

Customer Service Orientation

Education

Bachelor’s degree in Communications, Marketing, Journalism, Public Relations

Tools

Social Media Analytics Tools

Canva

Job description

The SOCi Professional Services team grows long-term profitable customer relationships by making strategic, operational, and measurable contributions to customers’ unique business objectives as it pertains to managed social media services.

SOCi is seeking a versatile Social Media Manager with strong organizational and communication skills to join the company’s fast-paced Professional Services team. This role involves managing a defined book of customers and coordinating individual communications to develop multi-channel social content strategies aligned with client business objectives. Acting as a core contributor, the Social Media Manager must possess solid decision-making skills and be able to independently exercise sound judgment within established procedures and practices to determine the best course of action. Responsibilities include collaborating with a team that is writing and designing content, and adapting social campaigns to deliver higher value results while ensuring timely task completion and customer satisfaction. This role requires minimal day-to-day instruction and general to moderate guidance on new assignments, making it a great opportunity for an individual who thrives in a structured yet dynamic environment. Excellent communication, collaboration, and critical thinking skills are essential.

Who We Are

SOCi is one of the fastest-growing technology companies in the country, ranking in the top tier of Inc 5000’s Fastest Growing Companies in America list for the last several years consistently. The builder of an award-winning enterprise SaaS marketing platform, and one of Forbes’ Best Startup Employers, SOCi boasts hundreds of the world’s largest brands as its customers. At SOCi, nothing is more important to us than the clients we service every day. The SOCi platform specifically solves complicated marketing and workflow problems for national and global multi-location brands that want to scale and optimize their presence.

How You Will Make An Impact

• Act as the account manager for key customers’ local users, fostering strong relationships and serving as the main point of contact for their social media initiatives.
• Develop comprehensive social media strategies tailored to key customer objectives, ensuring alignment with overall brand goals.
• Provide oversight for a group of locations within a key account(s), ensuring the content team produces high-quality, targeted content that aligns with and effectively implements the customer’s strategic objectives.
• Collaborate with customers to understand their goals and provide data-driven recommendations to enhance their social media presence and engagement.
• Coordinate cross-functional teams to streamline project workflows and resolve any obstacles to delivering customer content.
• Monitor and update the internal team on the status of all content team delivery tasks for their book of business and communicate this status in regular syncs.
• Stay well-informed of localized social media trends and strategies; proactively recommend actionable ideas that continuously set SOCi as the leader in the space.
• Ensure SOCi is meeting SLA on delivery by quality control checking all posts and occasionally managing or creating posts should the need arise.
• Monitor Facebook boosting and / or ads where needed to ensure proper execution associated with book of business.
• Troubleshoot any customer issues including support on other areas of the SOCi platform.
• Maintain situational awareness of the overall customer and provide top-notch customer service.
• Manage the intake and rollout of monthly corporate-wide event posts across all customer locations, including asset creation when required by customer.

What You Need to Be Successful

• Ability to work 100% remote.
• Minimum of 3 years in a customer-facing role, with a strong preference for roles involving social media strategy, account management, or content oversight. Background in social media marketing, SaaS, or startup environments is highly desirable.
• Education : Bachelor’s degree in Communications, Marketing, Journalism, Public Relations, or a related field preferred.
• Technical Skills : In-depth knowledge of social media platforms (e.g., Facebook, Instagram, LinkedIn, TikTok, X, Pinterest) and emerging trends. Experience with social media analytics tools and familiarity with Canva or other design platforms.
• Communication Skills : Exceptional writing, editing, and storytelling abilities with a proven ability to tailor content to different audiences. Strong presentation skills; public speaking experience is a plus.
• Organizational Skills : Excellent time management and organizational skills, with the ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Customer Service Orientation : Demonstrated ability to build and maintain strong customer relationships, ensuring satisfaction and alignment with customer goals.
• Detail-Oriented : High level of attention to detail, ensuring the quality and consistency of content across deliverables.
• Industry Experience : Background in social media marketing, SaaS, or startup environments is highly desirable.

What SOCi Provides to You

• Comprehensive Benefits Package (non-contract roles only)
• Health insurance plans, dental, and vision
• Wellness incentives
• 401(k) plan with employer match
• Flexible paid time off (non-contract roles only)
• Quarterly wellness days
• Paid holidays
• Empowering Career Growth and Success

What’s Important at SOCi

Led by a team of industry experts, SOCi is leading the pack in Localized Marketing for Multi-Location brands. Our passionate team of SOCialites work from home around the globe! Our collaborative, dynamic culture allows our teams to work cross-functionally and optimize productivity. We are a fast-paced, agile environment where thought leadership and input are encouraged. If you are looking for a place where you can come and make a difference in the way enterprise organizations utilize social technology, then SOCi is for you.

SOCi is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law. Please note that if selected for a position at SOCi, you will be required to complete an E-Verify check to confirm your eligibility to work in the United States (if applicable).

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