Social Media Content Specialist - Bilingual English/French

Dentsu Aegis Network Ltd.; Canada; Remote; CAD 30,000 - 60,000; Full time

Job summary

Join a dynamic team as a Social Media Content Specialist at an innovative company committed to delivering exceptional social media expertise. This role offers the unique opportunity to work remotely while engaging with diverse audiences across various social platforms. You will be responsible for crafting creative content, moderating client interactions, and ensuring brand voice consistency. Embrace a collaborative culture that values your contributions and supports your professional growth. If you are passionate about social media and customer engagement, this is the perfect opportunity to thrive in a fast-paced environment.

Qualifications

• Native fluency in English and French is required.
• Experience in moderating and engaging across social media platforms.

Responsibilities

• Monitor and respond to comments on clients' social channels.
• Craft creative content to boost engagement.
• Ensure compliance with safety policies and brand guidelines.

Skills

Bilingual communication

Social media moderation

Content creation

Customer service

Written communication

Tools

Facebook

Instagram

Job description

Job Description:

ICUC is a team of creatives, strategists, content creators, and social media managers working directly with brands to deliver first-class social media expertise, helping our clients bring their brand stories to life. You can become a part of a fast-paced, exciting, and fun work environment, all from the comfort of your own home – ICUC is a fully remote company and has been since day one. Our mission is to remind the world that there are humans behind brands. That does not only apply to our clients and social media communities but first and foremost to the workplace. Our culture is built on a foundation of collaboration, responsibility, and trust, meaning you will be recognized for your hard work and achievements. We believe in supporting a progressive culture that allows you to feel at home, enjoy equal opportunities, and grow with us. At ICUC we achieve things together, as a team.

We are looking for bilingual Social Media Content Specialists that are available to work a combination of shifts, including days - 7AM to 3PM CEST and evenings - 3PM to 11PM CEST throughout the week AND on weekends, to join our growing team.

What awaits you?

• Review, monitor, moderate, and respond to comments posted to our clients’ social channels (Facebook, Instagram, etc.) on behalf of our clients using their unique brand voice.
• Craft creative written content to encourage participation and increase engagement across our clients’ social channels.
• Provide our clients’ audience with an excellent experience through the clients’ social channels.
• Escalate issues, observations, opportunities, and insights through the relevant channels.
• Understand our clients’ social media strategy, tone-of-voice, and brand guidelines, to communicate with their audience efficiently.
• Ensure the online community's safety policies and brand guidelines are being followed by all members.

Qualifications - What You'll Bring:

• Exceptional written communication (spelling, grammar, syntax, etc.) in English AND French. Native fluency in both languages required. Fluency in additional languages an asset.
• Open and flexible availability, with NO limitations, to work a combination of the eight-hour shifts throughout the week AND weekends.
• Professional experience moderating and engaging across all social media platforms.
• Experience writing, editing, and creating engaging content in the social media space using brand voice while following established guidelines.
• The ability to tailor your written tone and voice to match each customer.
• Exceptional customer service skills.
• Knowledge of, experience with, and a genuine interest in content being moderated in multiple industries.
• Reliable high-speed internet with no data restrictions.
• An active Facebook account.

NOTE: Full-time (32-40 hours per week) and part-time (24-32 hours per week) opportunities are available. All shifts are 8 hours in length with the expectation to be available to work a combination of the shifts/days outlined above.

Additional Information:

The hourly pay range for this position is $12 - $17 USD. Actual hourly pay within the hourly range will be based on a variety of factors including location, relevant experience, knowledge, and skills. We know through experience that different ideas, perspectives, and backgrounds foster a stronger and more creative work environment that delivers better business results. We strive to create workplaces that reflect the clients we serve and where everyone feels empowered to bring their full, authentic selves to work. We are committed to working with our candidates from all ability levels throughout the recruitment process to ensure that they have what they need to be at their best. If you need accommodation during the application or interview process, please contact [e-mail] or to begin a conversation about your individual accessibility needs throughout the hiring process. ICUC thanks all applicants; however, only those who qualify for next steps will be contacted.

Location: Paris

Brand: ICUC

Time Type: Full time

Contract Type: Permanent