SOC Analyst, Junior

Long View Systems; Calgary; On-site; CAD 53,000 - 65,000; Full time

Job summary

Long View Systems is seeking a Security Operations Centre Analyst to protect client environments in Calgary. This onsite role requires shift work and weekend coverage to maintain security, availability and uptime of monitoring tools.

You will monitor incidents through SIEM platforms, manage tickets in ServiceNow, and coordinate with cross-functional teams. Certifications like Security+ or ISC2, CCNA/CCNP, and ITILv4 are advantageous.

Qualifications

• 2+ years in a SOC/NOC or similar IT operations environment.
• Experience with SIEM, security monitoring, vulnerability management, and IT service management.
• Experience with incidents, problems, changes and service requests per ITIL.
• Strong cybersecurity principles, threats, and incident response knowledge.
• On-site at a NE Calgary location and available for 4x4/10h shifts.

Responsibilities

• Monitor, investigate, and respond to security incidents and alerts across client environments.
• Work with SIEM, incident management tools, and ServiceNow lifecycle.
• Serve as first line of defense in ITOC; escalate to technical teams as needed.
• Handle tickets related to security, infrastructure, and network operations.
• Perform real-time threat analysis and coordinate with cross-functional teams.
• Respond to access requests and support CyberArk privileged access.
• Complete vulnerability scans and remediate or escalate findings.
• Execute approved infrastructure changes within change windows.
• Manage server backups and maintenance across client environments.

Skills

SOC/NOC experience

SIEM & security monitoring

ITIL framework

Incident and change management

On-site in NE Calgary

Availability for 4 days on, 3 days off

Cybersecurity fundamentals

Education

Security+ or ISC2 certification

CCNA or CCNP

ITILv4

Tools

SIEM platforms (Sentinel, ArcSight)

ServiceNow

SolarWinds Orion

CyberArk

Job description

Long View. A career that helps you get more out of life.

A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynamic IT providers — and we’re even prouder of our culture that allows our people to live life to its fullest. At Long View, we create an environment of collaboration and support, of innovation and enthusiasm, of inclusion and belonging. As a member of the Long View team, you’ll see how our company’s core pillars — Integrity, Competence, Value, and Fun — resonate through the workplace. And in a recent survey, 89% of Long View team members rated Long View as a good or great place to work!

Do you get excited about monitoring and management tools that keep environments running securely and reliably? Do you have a passion for cybersecurity, threat detection, and operational excellence?

We are looking for a driven and self-motivated Security Operations Centre Analyst for our Calgary team to help ensure the security, availability, and operational uptime of the tools used to monitor, protect, and manage Long View’s clients’ environments! This is an onsite position based in Northeast Calgary and will require working in shifts and on weekends.

A Day in the Life:

• Monitor, investigate, and respond to security incidents, suspicious activity, and operational alerts across client environments

• Actively work in security monitoring, event, incident, and case management tools, including SIEM platforms (Sentinel, ArcSight, etc.), SolarWinds – Orion, and various other monitoring solutions, while managing the incident lifecycle through ServiceNow

• Act as the first line of defense within the ITOC, continuously monitoring network, infrastructure, and security alerts, performing initial analysis, and escalating incidents to appropriate technical teams for resolution

• Respond to tickets related to cyber security, infrastructure, network operations, access management, and application performance

• Monitor security events and alerts in SIEM platforms to identify potential threats, perform initial triage, and escalating incidents based on severity and impact

• Conduct real-time threat analysis and support incident response activities, including log analysis, containment actions, and coordination with cross functional teams

• Respond to access requests and support privileged access management tools such as CyberArk

• Complete vulnerability scans, review findings, and remediate or escalation identified risks in accordance with established procedures

• Complete approved changes of IT infrastructure within change windows such as security patching and system maintenance as outlined by the change calendar

• Manage server backups and maintenance plans across the client environment

What You Bring:

• 2+ years of experience working in a Security Operations Centre (SOC), Network Operations Centre (NOC), or similar IT operations environment supporting on-premise and cloud-connected technologies

• Experience working with SIEM, security monitoring, vulnerability management, and IT service management platforms

• Experience working with and managing incidents, problems, changes and service requests that follow ITIL framework standards

• Strong understanding of cybersecurity principles, threats, vulnerabilities, and incident response processes

• Experience provisioning new client services and working through customer onboarding tasks

• Experience with first-level server technologies (i.e. remoting into servers, implementing patches)

• Proven ability to troubleshoot and resolve technical and procedural issues across security, infrastructure, and network domains

• Ability to be on-site at a NE Calgary location

• Availability to work varying schedules of 4 days on, 3 days off ( with every 4-weeks rotation), for 10-hour work shifts with rotation of days, evenings and overnights

What Makes You Extra Awesome:

• Security+ and/or ISC2 certification

• CCNA or CCNP certifications

• ITILv4

• Previous experience in a 24x7 operations center

Why Work at Long View:

• Great people and culture

• Recognition programs

• Fun is one of our core values

• Interesting work – Be part of exciting projects while accessing all the latest technologies

• Flexible environment – A workplace that values the importance of flexibility for personal/professional growth, happiness and wellness

$52,900 - $65,000 a year

Expected Base Salary Range.

Want to learn more about our culture and life at Long View? Check us out on LinkedIn and Instagram!

Long View’s mission of building the best and most sustainable team-driven organization requires dedicated and ambitious people. Through employee resource groups, impactful and effective conversations, townhalls and various company-wide training, including how to reduce unconscious bias, we are fostering an inclusive environment. We are committed to taking consistent, positive and lifelong action to be a diverse and equitable workplace because we know that the most effective companies are made up of people with varied identities, experiences and backgrounds.

Long View is an equal opportunity employer. If you have any accommodation requests for your interview or the role, please let your friendly Recruiter know