SME - Azure DevOps, Terraform

HCL Technologies Limited; Calgary; On-site; CAD 90,000 - 130,000; Full time

Job summary

HCL Technologies Limited in Canada seeks a Subject Matter Expert in Support & Operations to drive timely resolution of escalated incidents using IaC and Terraform in Azure. The role emphasizes high-quality service delivery, strategic analysis, and effective communication with stakeholders.

You will mentor teammates on Azure IaaS/PaaS and Kubernetes, develop SOPs, validate change plans, and conduct root cause and trend analyses to inform business decisions.

Qualifications

• Strong understanding of Infrastructure as Code (IaC) principles and hands-on experience with Terraform.
• Proficient in Azure services including IaaS, PaaS, and Kubernetes.
• Excellent analytical skills with the ability to perform root cause and trend analyses.
• Effective communication and presentation skills to liaise with business stakeholders.
• Familiarity with ITIL or similar frameworks for incident management and service delivery.

Responsibilities

• Ensure on-time resolution and quality compliance of escalated incidents using IaC and Terraform within Azure.
• Mentor team members in Azure IaaS, PaaS, and Kubernetes; prepare SOPs and maintain documentation.
• Validate change order plans and ensure human error compliance with Terraform configurations and Azure management.
• Actively engage in customer meetings to address concerns and gather feedback on Azure services.
• Conduct root cause and trend analyses to provide insights through reports for stakeholders.

Skills

Terraform

Azure IaaS/PaaS

Kubernetes

Root Cause Analysis

Stakeholder Communication

ITIL Familiarity

Education

ITIL Foundation Certification

Tools

Azure DevOps

Terraform CLI

Azure Monitor

Job description

The Subject Matter Expert in Support & Operations plays a critical role in ensuring the timely resolution of escalations and incidents while adhering to quality standards. This position emphasizes the application of Infrastructure as Code (IaC) and Terraform in Azure environments to drive operational excellence and enhance customer satisfaction through effective communication and strategic analysis.

Key Responsibilities

• 1. Ensure On-Time Resolution And Quality Compliance Of Escalated Incidents By Utilizing Iac And Terraform Within Azure Environments, Adhering To Agreed Service Level Agreements (Slas).


• 2. Mentor Team Members And Administrators In Best Practices For Azure Iaas, Paas, And Kubernetes, While Preparing Standard Operating Procedures (Sops) And Maintaining Comprehensive Documentation For Operational Processes.


• 3. Validate Change Order Implementation Plans And Ensure Human Error Compliance By Applying Best Practices In Terraform Configurations And Azure Infrastructure Management.


• 4. Actively Engage In Customer Meetings To Address Concerns And Gather Feedback, Leveraging Knowledge Of Azure Services To Enhance Customer Satisfaction.


• 5. Conduct Root Cause Analysis And Trend Analysis To Validate Findings And Provide Insights Through Reports, Facilitating Informed Decision-Making For Key Business Stakeholders.

Skill Requirements

• 1. Strong Understanding Of Infrastructure As Code (Iac) Principles And Hands-On Experience With Terraform.


• 2. Proficient In Azure Services Including Iaas, Paas, And Kubernetes.


• 3. Excellent Analytical Skills With The Ability To Perform Root Cause And Trend Analyses.


• 4. Effective Communication And Presentation Skills To Liaise With Business Stakeholders.


• 5. Familiarity With Itil Or Similar Frameworks For Incident Management And Service Delivery.

Other Requirements

• 1. Certification In Azure Solutions Architect Or Terraform Associate Is Optional But Valuable.


• 2. Itil Foundation Certification Is Recommended

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026totaled $14.8billion.