SME - Program & Project Management

HCL Technologies Limited; Mississauga; On-site; CAD 70,000 - 95,000; Full time

Job summary

HCL Technologies Limited in Mississauga seeks a release communications specialist able to work Wednesday through Sunday, with weekend coverage preferred. Offshore staff is ideal for overnight shifts (9 PM–3 AM or 3 AM–9 AM EST), onshore considered for the right fit.

The role involves coordinating with SRE Surveillance and change teams to monitor DC changes and provide hourly leadership updates. From Wednesday to Friday, you’ll prepare materials for the Command Centre model, consolidate

Qualifications

• Strong communication skills across technical and non-technical stakeholders.
• Excel data tracking and reporting for weekend preparations.
• Ability to quickly grasp complex technical concepts.
• Willingness to coordinate with SRE surveillance and change teams.

Responsibilities

• Collaborate with SRE Surveillance Team and change teams on DC changes.
• Provide hourly updates to leadership during weekends.
• Consolidate information from multiple sources for weekend prep.
• Update ServiceNow change tickets and coordinate logistics.
• Contribute to automation initiatives to improve efficiency.

Skills

Strong communication

Excel proficiency

Ability to understand technical ideas

Coordination across teams

Tools

ServiceNow (SNOW)

Job description

High level, this is a release communication role, and the key requirement is that we\'re looking for someone who can reliably work Wednesday through Sunday. Ideally, every weekend, but 3 out of 4 weekends per month would also work if full weekend coverage is not possible. An offshore teammate would be an ideal fit, as we find it most challenging to staff our overnight shifts (9:00 PM - 3:00 AM EST or 3:00 AM - 9:00 AM EST). However, we do have approval to hire someone onshore if we find the right fit. During weekends, the responsibilities of the role are fairly straightforward: interacting with the SRE Surveillance Team and application change implementation teams to monitor the status and impact of DC changes, while providing leadership with hourly updates on any critical information. Knowledge of Change Managementor Digital Core would be an asset, but we can help bridge any knowledge gaps. Soft skills are more important, particularly strong communication skills and the ability to quickly understand technical concepts. There is also a fair amount of work in Excel, although basic proficiency is sufficient. From Wednesday through Friday, we\'re looking for additional support with preparation activities for the Command Centre model. Information is often spread across multiple sources, so we need help consolidating it ahead of each weekend. This includes updating Excel trackers with information from ServiceNow (SNOW) change tickets, reaching out to leaders to confirm Command Centre availability, setting up bridges, and coordinating logistics. Ideally, we\'d also like this person to contribute to some of the automation initiatives we\'re implementing to make the role more efficient, though that is not essential. To start, this will be a single role, but there is certainly an opportunity for us to work with HCL to support the Command Centre in a broader capacity. My release team currently consists of a mix of vendor partners, and as you may already know, we\'re looking to be more strategic in how we engage with our vendors. Angela and I are discussing what that long-term model should look like for Digital Core, and we\'re hoping to bring HCL along on that journey.

Key Responsibilities

High level, this is a release communication role, and the key requirement is that we\'re looking for someone who can reliably work Wednesday through Sunday. Ideally, every weekend, but 3 out of 4 weekends per month would also work if full weekend coverage is not possible. An offshore teammate would be an ideal fit, as we find it most challenging to staff our overnight shifts (9:00 PM - 3:00 AM EST or 3:00 AM - 9:00 AM EST). However, we do have approval to hire someone onshore if we find the right fit. During weekends, the responsibilities of the role are fairly straightforward: interacting with the SRE Surveillance Team and application change implementation teams to monitor the status and impact of DC changes, while providing leadership with hourly updates on any critical information. Knowledge of Change Managementor Digital Core would be an asset, but we can help bridge any knowledge gaps. Soft skills are more important, particularly strong communication skills and the ability to quickly understand technical concepts. There is also a fair amount of work in Excel, although basic proficiency is sufficient. From Wednesday through Friday, we\'re looking for additional support with preparation activities for the Command Centre model. Information is often spread across multiple sources, so we need help consolidating it ahead of each weekend. This includes updating Excel trackers with information from ServiceNow (SNOW) change tickets, reaching out to leaders to confirm Command Centre availability, setting up bridges, and coordinating logistics. Ideally, we\'d also like this person to contribute to some of the automation initiatives we\'re implementing to make the role more efficient, though that is not essential. To start, this will be a single role, but there is certainly an opportunity for us to work with HCL to support the Command Centre in a broader capacity. My release team currently consists of a mix of vendor partners, and as you may already know, we\'re looking to be more strategic in how we engage with our vendors. Angela and I are discussing what that long-term model should look like for Digital Core, and we\'re hoping to bring HCL along on that journey.

Skill Requirements

High level, this is a release communication role, and the key requirement is that we\'re looking for someone who can reliably work Wednesday through Sunday. Ideally, every weekend, but 3 out of 4 weekends per month would also work if full weekend coverage is not possible. An offshore teammate would be an ideal fit, as we find it most challenging to staff our overnight shifts (9:00 PM - 3:00 AM EST or 3:00 AM - 9:00 AM EST). However, we do have approval to hire someone onshore if we find the right fit. During weekends, the responsibilities of the role are fairly straightforward: interacting with the SRE Surveillance Team and application change implementation teams to monitor the status and impact of DC changes, while providing leadership with hourly updates on any critical information. Knowledge of Change Managementor Digital Core would be an asset, but we can help bridge any knowledge gaps. Soft skills are more important, particularly strong communication skills and the ability to quickly understand technical concepts. There is also a fair amount of work in Excel, although basic proficiency is sufficient. From Wednesday through Friday, we\'re looking for additional support with preparation activities for the Command Centre model. Information is often spread across multiple sources, so we need help consolidating it ahead of each weekend. This includes updating Excel trackers with information from ServiceNow (SNOW) change tickets, reaching out to leaders to confirm Command Centre availability, setting up bridges, and coordinating logistics. Ideally, we\'d also like this person to contribute to some of the automation initiatives we\'re implementing to make the role more efficient, though that is not essential. To start, this will be a single role, but there is certainly an opportunity for us to work with HCL to support the Command Centre in a broader capacity. My release team currently consists of a mix of vendor partners, and as you may already know, we\'re looking to be more strategic in how we engage with our vendors. Angela and I are discussing what that long-term model should look like for Digital Core, and we\'re hoping to bring HCL along on that journey.

Other Requirements

High level, this is a release communication role, and the key requirement is that we\'re looking for someone who can reliably work Wednesday through Sunday. Ideally, every weekend, but 3 out of 4 weekends per month would also work if full weekend coverage is not possible. An offshore teammate would be an ideal fit, as we find it most challenging to staff our overnight shifts (9:00 PM - 3:00 AM EST or 3:00 AM - 9:00 AM EST). However, we do have approval to hire someone onshore if we find the right fit. During weekends, the responsibilities of the role are fairly straightforward: interacting with the SRE Surveillance Team and application change implementation teams to monitor the status and impact of DC changes, while providing leadership with hourly updates on any critical information. Knowledge of Change Managementor Digital Core would be an asset, but we can help bridge any knowledge gaps. Soft skills are more important, particularly strong communication skills and the ability to quickly understand technical concepts. There is also a fair amount of work in Excel, although basic proficiency is sufficient. From Wednesday through Friday, we\'re looking for additional support with preparation activities for the Command Centre model. Information is often spread across multiple sources, so we need help consolidating it ahead of each weekend. This includes updating Excel trackers with information from ServiceNow (SNOW) change tickets, reaching out to leaders to confirm Command Centre availability, setting up bridges, and coordinating logistics. Ideally, we\'d also like this person to contribute to some of the automation initiatives we\'re implementing to make the role more efficient, though that is not essential. To start, this will be a single role, but there is certainly an opportunity for us to work with HCL to support the Command Centre in a broader capacity. My release team currently consists of a mix of vendor partners, and as you may already know, we\'re looking to be more strategic in how we engage with our vendors. Angela and I are discussing what that long-term model should look like for Digital Core, and we\'re hoping to bring HCL along on that journey.

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026totaled $14.8billion.