SMB Renewals Specialist (Outbound Sales Representative)

Accenture; St. Catharines; On-site; CAD 23,000 - 33,000; Full time

Benefits offered by this job

Health and wellness benefits

Paid personal time off

Retirement plan options

Sign-on bonus

Training and development

Job summary

Accenture PLC in St. Catharines is hiring a customer-focused SMB Renewals Specialist to manage subscription renewals, respond to inquiries, assist onboarding, and build relationships that support retention.

You will meet quarterly renewal revenue and retention targets, coordinate with cross-functional teams, and leverage AI tools to boost productivity and service quality. On-site role with full-time hours and competitive total rewards.

Qualifications

• 3 years of work experience or 2 years if graduate of Sales/Marketing related courses.
• Minimum six months of hands-on experience with AI tools or platforms.
• Experience in a customer-facing role and Comfort using CRM systems.

Responsibilities

• Own the renewal process for a portfolio of SMB accounts from outreach to completion.
• Meet or exceed quarterly renewal revenue and customer retention targets.
• Maintain ongoing communication regarding subscriptions, pricing, and needs.
• Respond to emails promptly within SLAs and ensure accurate CRM records.
• Proactively engage customers before expiration to secure renewals.
• Identify at-risk accounts and collaborate with internal teams to resolve issues.
• Prepare renewal quotes within established guidelines and assist onboarding.
• Use approved AI tools to support communications and summarize account data.
• Review AI outputs for accuracy and safeguard customer information.
• Share customer feedback and renewal insights with internal teams.

Skills

Attention to detail

Written communication

Verbal communication

Sound judgment

Multitasking

Results orientation

Value communication

AI tools usage

Education

High School Diploma

Tools

CRM systems

Job description

We’re seeking motivated candidates who enjoy taking on new opportunities!

This role is located onsite at our St. Catharines office.

What sets us apart from other employers?

We offer a $20.43 per hour starting wage and a $2,000 sign-on bonus!

We offer full-time permanent positions with a comprehensive total rewards package!

Potential to earn sales bonus in addition to regular earnings.

What can you expect from us?

Here are a few benefits you can expect when working with an exceptional team at Accenture:

• Competitive hourly rate ($20.43 base to start)
• Sign-on bonus of $2,000.
• NOC Code: 62100 (Teer Category 2).
• A comprehensive total rewards package that includes health and wellness benefits (for you and your dependents), parental leave, paid personal time off, and retirement plan options.
• Potential to earn sales bonus in addition to regular earnings.
• Shift premium for hours worked after 9:00pm, 7 days a week.
• Possible Language premiums of $4/hour for bilingual customer inquiries via email, and/or calls. The language premium program is market driven and Accenture may amend, change, alter or discontinue this program at any time as market conditions warrant. To be eligible for the language premium, skilled individuals need to receive a passing score upon completing the standardized Accenture language testing and must be successfully staffed in the bilingual queues.
• Full-time positions scheduled between 35 and 44 hours per week.
• Flexibility to select your assigned schedule every month based on your performance.
• Annual salary increases based on performance.
• Recognition for individual contributions.
• Spacious workstations with updated technology platforms and equipment.
• Supportive environment for individual success and self-development through online courses.
• Professional development including comprehensive paid training from 2 to 8+ weeks upon hire.
• Extensive post-training coaching and support.
• A sense of community! We pride ourselves on our inclusive, open, and engaging work environment with many active ERGs to participate in or support.
• Ongoing opportunities to give back to the community supporting local causes and volunteer efforts.

About the Role

We’re looking for a customer-focused, results-driven SMB Renewals Specialist to support our small and medium-sized business customers. In this role, you’ll manage subscription renewals, respond to customer inquiries, assist with onboarding, and build relationships that support customer retention.

You’ll be responsible for meeting or exceeding quarterly renewal revenue and retention targets while delivering timely, high-quality customer service. The ideal candidate is organized, comfortable managing multiple accounts, and experienced using AI tools to improve productivity and customer interactions.

Key Responsibilities

• Own the renewal process for a portfolio of SMB accounts, from initial outreach through renewal completion.
• Meet or exceed quarterly renewal revenue and customer retention targets.
• Maintain consistent communication with customers regarding subscription questions, renewal timelines, pricing, and account needs.
• Respond to customer emails promptly and professionally, following established service-level agreements (SLAs).
• Proactively engage customers ahead of subscription expiration to reinforce value, address concerns, and secure timely renewals.
• Identify accounts at risk of cancellation or downsizing and collaborate with internal teams to resolve concerns.
• Prepare renewal quotes and coordinate pricing, contract discussions, and approvals within established guidelines.
• Assist with onboarding new customers to ensure a smooth and positive experience.
• Use approved AI tools to support customer communications, summarize account information, and streamline daily workflows.
• Review AI-generated content for accuracy and relevance while following company requirements for handling customer information.
• Maintain accurate customer records, renewal opportunities, and forecasts in the CRM.
• Identify trends and insights from customer feedback and share recommendations with internal teams.
• Collaborate closely with internal teams and clients to stay aligned on best practices.
• Provide daily feedback on customer needs, recurring issues, and workflow opportunities to support continuous improvement.

Basic Qualifications

• Overall Work Experience: 3 years of work experience or 2 years of work experience if a graduate of Sales/Marketing Related Courses.
• High School Diploma or equivalent.
• Minimum of six months of hands-on experience working with AI tools or platforms.
• Experience in a customer-facing role, such as customer support, account management, renewals, customer success, or sales.
• Comfort using CRM systems and other business tools to manage customer interactions and track progress.

Professional Skills

• Strong attention to detail and the ability to follow defined workflows and SLAs.
• Excellent written and verbal communication skills.
• Sound judgment to resolve issues with minimal escalation while recognizing when escalation is necessary.
• Ability to multitask, prioritize effectively, and work independently.
• Results-driven mindset with a focus on speed, quality, customer satisfaction, and quarterly target achievement.
• Ability to communicate product value, address objections, and guide customers toward renewal decisions.
• Confidence using AI tools and reviewing their output thoughtfully.

Preferred Qualifications

• Sales experience or a sales-oriented mindset.
• Experience managing SMB accounts or a high volume of customer interactions.
• Experience working with subscription-based products or services.
• A track record of meeting revenue, retention, or customer service targets.

What Success Looks Like

You consistently achieve quarterly renewal and retention targets, respond to customers within established SLAs, maintain accurate account records and forecasts, and use customer feedback and AI tools to improve the customer experience.

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation, based on full-time employment, for roles that may be hired as set forth below.

The recruiting efforts for this position are intended to fill a brand new position.

The base pay range shown below is intended as a guideline to reflect the majority of offers for this role. It does not represent a maximum limit — in some cases, actual compensation may exceed the range where appropriate.

Information on benefits is here.

Role Location Hourly Salary Range
British Columbia/Ontario/New Brunswick $20.43 to $20.43

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About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.