Slot Supervisor

Gateway-Casinos-; Penticton; On-site; CAD 30,000 - 43,000; Full time

Benefits offered by this job

Employee benefits such as medical andd

Retirement savings plan

Exciting, supportive and fun work

Family and friends discounts on travel

Development and training opportunities

Job summary

The Gateway to Your Future: Gateway Casinos & Entertainment Limited seeks a Slot Supervisor to lead a frontline team, ensuring a safe, welcoming environment for staff and guests in a fast-paced casino setting.

You will supervise, manage slot operations, coach staff, and ensure adherence to policies while driving casino initiatives. The role requires a calm demeanor, cash handling experience, and IGCO licensing eligibility. Attractive benefits accompany this position.

Qualifications

• Minimum two years of supervisory experience, casino/hospitality industry preferred.
• Experience handling cash and working with the public.
• Superior customer service and people management skills.
• Able to work in a fast-paced environment.
• Ability to obtain a license from IGCO.
• SIR certification.

Responsibilities

• Supervise frontline team members and assign work duties.
• Manage slot machine reservations and promote casino initiatives.
• Coach and mentor employees and create an engaging work environment.
• Manage schedules as required.
• Work in compliance with internal controls, company policies and procedures and/or provincial lottery/ gaming policies and procedures.
• Manage or report any violations and elevate to the appropriate level as necessary.
• Acquire and maintain a knowledge of all slot operations policies and procedures.
• Perform other duties as assigned based on operational needs.

Skills

Supervisory experience

Customer service

People management

Slot machines knowledge

Cash handling

IGCO license eligible

Education

Post-secondary education or combination of education and experience

Tools

Slot machine operations knowledge

Job description

Job Type: Casual

Wage Rate: $26.58/hour

The Gateway to Your Future

This is an exciting opportunity for a dynamic individual who thrives in the heart of the casino. Gateway is seeking a hard-working Slot Supervisor with the drive to succeed. In this key role, you are integral to ensuring a safe and welcoming environment for all staff and guests.

If you have a calm, even-handed demeanor and are able to provide direction and guidance to a team of staff, we would like to hear from you. This is your chance to be part of thriving company that offers flexible hours and an impressive benefits package.

The Slot Supervisor responds to concerns, delivers on large jackpot payouts, and helps on our company mission to create memorable and exciting experiences for our guests at Gateway.

We Provide

• Employee benefits such as medical and dental - eligibility based upon hours worked
• Retirement savings plan
• Exciting, supportive and fun work environment
• Family and friends discounts on travel, tech, food, beverage, and fitness
• Development and training opportunities

Key Responsibilities

• Supervise frontline team members and assign work duties.
• Manage slot machine reservations and promote casino initiatives.
• Coach and mentor employees and create an engaging work environment.
• Manage schedules as required.
• Work in compliance with internal controls, company policies and procedures and/or provincial lottery/ gaming policies and procedures.
• Manage or report any violations and elevate to the appropriate level as necessary.
• Acquire and maintain a knowledge of all slot operations policies and procedures.
• Perform other duties as assigned based on operational needs.
• Maintain knowledge of all slot operations policies and procedures.
• Coach and mentor employees and create an engaging work environment.

What You Bring

• Minimum two years of supervisory experience, casino/ hospitality industry preferred.
• Post-secondary education or a combination of education and experience an asset.
• Experience handling cash and working with the public.
• Superior customer service and people management skills.
• Extensive knowledge of slot machine functions is an asset.
• Able to work in a fast-paced environment.
• Ability to obtain a license from IGCO.
• SIR certification.
• A willingness to develop new skills and stay on top of the latest industry news and insights.

Why Work for Us?

Gateway Casinos & Entertainment Limited (“Gateway”) is one of the largest and most diversified gaming and entertainment companies in Canada with 31 gaming properties in British Columbia, Ontario and Alberta. Across its entire portfolio, Gateway currently employs approximately 7,000 people and features approximately 380 table games (including poker tables), 14,204 slots, 76 food and beverage outlets and 564 hotel rooms. A multi-pronged growth strategy has seen Gateway diversify and expand its product offering, including developing proprietary casino and restaurant brands. This has dramatically improved the gaming customer experience and also attracts new gaming and restaurant customers. Some of Gateway’s proprietary brands include Grand Villa Casino, Cascades Casino, Starlight Casino, Playtime Casino, Match Eatery & Public House, Atlas Steak + Fish and Chow Lucky Noodle Bar.

Gateway is a proud Canadian company that strives to choose Canadian products and local services. In 2022, Gateway celebrated 30 years in the business of gaming and entertainment in Canada. Additional information is available at gatewaycasinos.com.

Gateway is a proud equal opportunity employer and dedicates itself to Respect, Integrity, Team-Work and Exceptional Customer Service. We are committed to providing an inclusive and barrier free candidate experience and work environment. If you require accommodation at any point during the recruitment and selection process, please let us know.

This job posting is for an existing vacancy.

Gateway does not utilize any form of artificial intelligence (AI) in the screening, assessment, or selection of applicants.