SLOT SHIFT MANAGER DUAL (PART TIME 6 MONTH CONTRACT)

Hard Rock Hotels; Ottawa; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading entertainment venue in Ottawa seeks a Customer Service Manager to oversee operations at their gaming facility. Responsibilities include managing staff, providing excellent customer service, and ensuring compliance with regulations. The ideal candidate will have a University degree or relevant diploma and at least three years of managerial experience in a related field. The position requires strong organizational, communication, and analytical skills. Join the team for an opportunity to thrive in a dynamic environment.

Qualifications

• University Degree or three years post-secondary diploma in Electronics, Accounting or Economics.
• Completion of a management training program is required.
• Managerial experience of three or more years in a related field.

Responsibilities

• Provide excellent customer service and maintain good public relations.
• Manage staff including hiring, training, and evaluations.
• Plan and manage slot projects to optimize revenue.

Skills

Strong organizational skills

Interpersonal skills

Analytical skills

Communication skills

Managerial skills

Education

University Degree or post-secondary diploma

Completion of management training program

Job description

Overview

As the latest jewel in the renowned Hard Rock crown, this exceptional venue is set to redefine entertainment and hospitality in Canada's capital city.

Boasting a prime location, Hard Rock Hotel & Casino Ottawa will be a stunning fusion of contemporary style and timeless rock 'n' roll flair. The moment you step inside, you'll be transported into a world of music, memorabilia and non-stop excitement.

Are you ready to experience the ultimate rock star treatment in the heart of Ottawa? Let the countdown begin!

Responsibilities

You and your team are responsible for providing excellent customer service and maintaining good public relations at our gaming facility. You will be accountable for your staff, assisting with hiring, training, evaluations, recognition and development. You will plan and manage slot projects to optimize revenue and assist with the administration of the departmental budget by monitoring overtime, tracking scheduled hours, and managing operating expenses. You will maintain general awareness of the gaming operation at all times, and comply with security policies and procedures in order to secure company assets. Your strong presence on the gaming floor will be vital to your management of people and interacting with customers, while ensuring compliance with Alcohol and Gaming Commission of Ontario (AGCO) regulations and other applicable laws, policies and regulations.

Qualifications

• University Degree or three (3) years post-secondary diploma in Electronics, Accounting or Economics with related experience.
• Completion of a management training program is also required.
• Managerial experience in the related field of three (3) or more years.
• Demonstrated strong organizational, interpersonal, analytical, communication, and managerial skills.
• Working knowledge of computer software packages and have the ability to make progress on multiple tasks under time constraints.
• The ability to obtain registration as a Category 1 Gaming Assistant with the Alcohol and Gaming Commission of Ontario

Physical Demands

• Ability to stand and sit for extended periods of time.
• Ability to walk distances.
• The employee must frequently lift/push/pull and/or move up to 50 pounds.

Working Conditions

• Duties and responsibilities are typically performed in a highly regulated and controlled environment, but there will be times where you will need to be on the Casino Floor to complete job functions as outlined or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, excessive noise.

Closing

Hard Rock Ottawa values diversity and is an equal opportunity employer. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

If you require accommodation to apply or if selected to participate in an assessment process, please advise Human Resources.

We thank all candidates for their interest, however, only those being considered for an interview will be contacted.

Additional Details

Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL – SERVE ALL, and strive to foster an inclusive workplace culture for every team member.

We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

Please contact Human Resources at [e-mail] if you require accommodation at any time throughout the hire process.