Slot Attendant - Casino Vancouver

Petroglyph Development Group; Coquitlam; On-site; CAD 38,000 - 48,000; Full time

Benefits offered by this job

Health coverage

Pension plan

Family assistance programs

Paid time off

Dining discounts

Job summary

Casino Vancouver in Coquitlam is seeking a dedicated Slot Attendant to provide exceptional customer service while overseeing slot machines. You will assist customers with payouts, maintain game integrity, and ensure adherence to policies and procedures.

If you are detail-oriented, possess strong mathematical and communication skills, and thrive in an energetic environment, we want to meet you. Eligible employees receive benefits like health coverage, a pension plan, and dining discounts.

Qualifications

• Must be available to work a flexible schedule including evenings, weekends, graveyards and holidays.
• Ability to successfully obtain a Gaming License and Serving It Right certification.
• Strong mathematical and communication skills.

Responsibilities

• Provide professional and courteous customer service.
• Verify and process jackpots and payouts.
• Maintain a clean and pleasant environment for customers.
• Perform game integrity checks and resolve inquiries.

Skills

Customer service

Mathematical skills

Communication skills

Problem-solving

Bilingual

Education

Gaming License

Serving It Right certification

Job description

Under the direct Supervision of the Shift Manager, this position will provide excellent customer service while overseeing the slot machines in a specified area of the casino, helping customers with jack pot payouts, and handling problems regarding the machines. Ensures adherence to the Company's policies and procedures, motivates and leads by example and supports the company's learning environment while establishing a safe and welcoming work environment for all team members.

Key Accountabilities

• Adhering to all BCLC, Company, and HR policies as they relate to functions of the position
• Maintain a high level of knowledge of slot machines
• Provide professional and courteous customer service
• Verify and process jackpots, short pays, cancelled credits, and hand-pay
• Comply with policies and procedures for all notable and significant cash / cash equivalent transactions
• Maintain a clean, tidy, and pleasant environment for the customer
• Perform paper fills, clear bill and ticket jams; maintain game integrity; and resolve guest inquiries and disputes
• Every team member will be familiarized with the business process documentation and internal control objectives related to their position, and how their job description aligns with specific internal control activities for which they are responsible
• Ensures compliance with licensing laws, health and safety and other statutory regulations
• Performs other duties as assigned or directed

Education and Qualifications

• Must be available to work a flexible schedule including evenings, weekends, graveyards and holidays
• Ability to successfully obtain a Gaming License
• Ability to successfully obtain Serving It Right certification
• Strong mathematical skills
• Strong verbal and written communication skills
• Second language an asset

Work Environment Considerations

• Regular casino environment, standing for long periods of time and non-traditional work hours.

At Casino Vancouver, nestled in the heart of Coquitlam, we’re proud to be one of the region’s most exciting entertainment destinations — a place where world‑class experiences meet warm, polished hospitality. From the buzz of our gaming floor to the signature flavours of Gordon Ramsay Burger and the energy of our state‑of‑the‑art show theatre, every part of our property is designed to bring people together for unforgettable moments. Our team plays a vital role in creating those moments, delivering service that’s welcoming, professional, and rooted in genuine connection.

Joining Casino Vancouver means becoming part of a high‑performing, supportive community where your growth, your ideas, and your commitment to great service truly matter. Whether you’re helping guests feel at home, supporting fast‑paced gaming operations, or contributing behind the scenes to keep the property running smoothly, you’ll be part of a team that’s continually evolving and proud to represent one of Coquitlam’s premier entertainment venues. If you thrive in energetic environments and want to make a meaningful impact every day, we’d be excited to meet you.

Eligible employees receive a competitive benefits package after completing probation and meeting the required hours threshold, including:

• Extended health and dental coverage
• Company pension plan with matching contributions
• Employee and family assistance programs
• Paid time off
• Dining discounts including at Gordon Ramsay Burger

Our Companies are committed to fostering a diverse, equitable, and inclusive workplace and welcome applications from all qualified team members. Accommodation is available throughout the recruitment and selection process. Team members requiring accommodation are encouraged to contact Human Resources at any stage of the process.

We thank all applicants for their interest; however, only those who meet the requirements will be contacted.