Ski Technician

Ski Butlers; The Blue Mountains; On-site; CAD 23,000 - 32,000; Full time

Benefits offered by this job

Free Alterra Mountain Pass

Access to AMC resorts

Staff discounts on gear

Discounted lift tickets at Blue

Employee lodging discounts

Job summary

Ski Butlers is seeking a Seasonal Ski Technician at Blue Mountain Resort, Ontario. You will deliver and fit ski equipment in guest accommodations, provide on-mountain support, and handle gear pickup and tuning when rentals end.

Strong focus on timely service, clear communication, and appropriate equipment selection for guests is required. This role includes morning and evening shifts, potential weekend/holiday work, and an opportunity to enjoy mountains daily with staff benefits and resort

Qualifications

• Weekend and holiday work are required.
• Valid driver's license required.
• Daily operations split into morning and evening shifts.

Responsibilities

• Delivery: ski/snowboard rental fittings in accommodation, on-mountain support, and end-of-rental pickup.
• Maintain three Key Customer Requirements: on time, clear communication, right equipment for guest skill level.
• Provide equipment support within 45 minutes.
• Pickup: returns, sanitization, re-sticker, tuned for next use.
• Maintain delivery vehicle cleanliness and fuel levels.
• Pack orders for future deliveries.
• Prepare next shift for success.

Job description

Seasonal (Seasonal)

Job Title: Ski Technician

Location: Ski Butlers Blue at Blue Mountain Resort, Ontario, Canada

Terms: Seasonal, full- and part-time roles available

Pay: $20/hour base wage, plus tips

Requirements

• Expect weekend and holiday work.
• Valid Drivers License Required.
• Daily operations broken into morning and evening shifts.
• No previous experience required!

About Us

Ski Butlers was founded in 2004 to take the hassle out of renting equipment and to bring our shared love for the mountains to customers, partners and team members.

We have cultivated an extraordinary team culture over the past 20 years, rallying behind collaboration, teamwork, accountability, and fun above all else.

Our mission is to make ski vacations convenient by tapping into our shared passion, culture and fun work environment to create a customer experience unlike any other.

Ski Butlers Is The Global Leader In Ski And Snowboard Rental Delivery, Now Servicing Over 40 Resorts In North America And Europe. This Was Made Possible By Embodying Our 5 Core Values

Service | Simple | Purposeful | Curious | Give

Delivering exceptional service, being purposeful, keeping it simple, remaining curious and giving back to our communities amounts to the foundation Ski Butlers was built on. As team members, we don't stop there. Our culture is about being a part of something bigger. Whether it's contributing to our net zero climate initiatives, building lifelong friendships or making a customer's vacation memorable, a job at Ski Butlers will be the best decision you make.

Ski Butlers is a stand-alone business under Denver based Alterra Mountain Company.

About The Role

Ski Technicians are the face of Ski Butlers. At its core, our technicians interact with customers daily by delivering equipment rentals to their accommodations, completing on-mountain support service and picking up gear at the end of their rental period. We empower our technicians to build confident decision making, accountability, and professional skills in the workplace. Setting each other up for success is what drives us forward at Ski Butlers. Join our team to pursue your passion in the mountains and most importantly, have fun!

Perks And Benefits

• Ability to ski every day with your free Alterra Mountain Employee Pas
• Unlimited access to all AMC owned resorts
• Alterra Mountain Passes for your family
• Ability to upgrade to full Ikon Pass at heavily discounted rate
• Discounts on Blue Mountain Lift tickets
• Free Blue Mountain Resort LP rentals
• Staff priced meals & Starbucks treats
• Staff room rates at all Blue Mountain Resort LP hotels;
• Retail savings at Burton, Columbia, North Face, Red Devil, Hillside, and more!
• Access to 645+ industry discounted brands through Expertvoice
• Discounted access to Rossignol/Dynastar/Lange equipment

Primary Responsibilities

• Delivery: Completing scheduled and reactive ski/snowboard rental fittings in line with our three primary delivery methods:
• Traditional - in-accommodation boot fitting and ski teching
• Express - No contact drop-off delivery
• Slopeside - Skis direct to resort slopeside valet
• Continued focus on our three Key Customer Requirements:
• KCR #1: On Time - Arriving within 5 minutes of the agreed upon time
• KCR #2: Communication - Setting clear expectations around the entire scope of service
• KCR #3: Equipment - Choosing the right equipment for each guest given their skills and current conditions at the resort
• Support: Provide equipment support to our guests within 45 minutes
• Pickup: All scheduled returns are brought back to the shop, sanitized, re-stickered and tuned for their next use
• Maintain delivery vehicle cleanliness and fuel levels
• Packing orders for future delivery
• Setting up the next shift and future team members for success

Secondary Responsibilities

• Basic ski/snowboard tuning, waxing and general equipment maintenance
• Making/Answering customer phone calls with a positive and inviting tone of voice
• Restocking delivery vehicles with extra equipment