Ski Technician

Alterra Mountain Company; Maple Ridge; On-site; CAD 28,000 - 33,000; Full time

Benefits offered by this job

Alterra Mountain Pass

Discounted lift tickets

Staff meals & Starbucks treats

Staff room rates at Blue Mountain

Access to industry brands

Job summary

Ski Butlers is seeking Ski Technicians to deliver and fit ski and snowboard equipment at Blue Mountain Resort, Ontario. Seasonal roles involve assisting guests with gear, providing on-mountain support, and returning equipment after use. Weekend/holiday availability and a valid driver’s license are required.

No previous experience is necessary, and base pay is $20/hour with tips. Join a customer‑centric team that values service, simplicity, purpose, curiosity, and giving back to the community.

Qualifications

• Weekend and holiday work required.
• No previous experience required.
• Valid Driver's License required.

Responsibilities

• Deliver equipment and fittings to accommodations using three delivery methods: in-accommodation, express, slopeside.
• Provide on-mountain support and assist guests with equipment.
• Prepare and clean returned gear for next guest; charge and restock vehicles.

Skills

Customer service

Communication

Tools

Driver's license

Job description

Seasonal (Seasonal) Job Title: Ski Technician

Location: Ski Butlers Blue at Blue Mountain Resort, Ontario, Canada

Terms: Seasonal, full- and part-time roles available

Pay: $20/hour base wage, plus tips

Requirements Expect weekend and holiday work. Valid Drivers License Required. Daily operations broken into morning and evening shifts. No previous experience required!

About Us Ski Butlers was founded in 2004 to take the hassle out of renting equipment and to bring our shared love for the mountains to customers, partners and team members. We have cultivated an extraordinary team culture over the past 20 years, rallying behind collaboration, teamwork, accountability, and fun above all else. Our mission is to make ski vacations convenient by tapping into our shared passion, culture and fun work environment to create a customer experience unlike any other. Ski Butlers is the global leader in ski and snowboard rental delivery, now servicing over 40 resorts in North America and Europe. This was made possible by embodying our 5 core values: Service | Simple | Purposeful | Curious | Give Delivering exceptional service, being purposeful, keeping it simple, remaining curious and giving back to our communities amounts to the foundation Ski Butlers was built on. As team members, we don’t stop there. Our culture is about being a part of something bigger. Whether it’s contributing to our net zero climate initiatives, building lifelong friendships or making a customer’s vacation memorable, a job at Ski Butlers will be the best decision you make. Ski Butlers is a stand-alone business under Denver based Alterra Mountain Company.

About the Role: Ski Technicians are the face of Ski Butlers. At its core, our technicians interact with customers daily by delivering equipment rentals to their accommodations, completing on-mountain support service and picking up gear at the end of their rental period. We empower our technicians to build confident decision making, accountability, and professional skills in the workplace. Setting each other up for success is what drives us forward at Ski Butlers. Join our team to pursue your passion in the mountains and most importantly, have fun!

Perks and Benefits

• Ability to ski every day with your free Alterra Mountain Employee Pas
• Unlimited access to all AMC owned resorts
• Alterra Mountain Passes for your family
• Ability to upgrade to full Ikon Pass at heavily discounted rate
• Discounts on Blue Mountain Lift tickets
• Free Blue Mountain Resort LP rentals
• Staff priced meals & Starbucks treats
• Staff room rates at all Blue Mountain Resort LP hotels; Retail savings at Burton, Columbia, North Face, Red Devil, Hillside, and more!
• Access to 645+ industry discounted brands through Expertvoice
• Discounted access to Rossignol/Dynastar/Lange equipment

Primary Responsibilities

Delivery: Completing scheduled and reactive ski/snowboard rental fittings in line with our three primary delivery methods:

• Traditional – in-accommodation boot fitting and ski teching
• Express – No contact drop-off delivery
• Slopeside – Skis direct to resort slopeside valet

Continued focus on our three Key Customer Requirements:

• KCR #1: On Time – Arriving within 5 minutes of the agreed upon time
• KCR #2: Communication – Setting clear expectations around the entire scope of service
• KCR #3: Equipment – Choosing the right equipment for each guest given their skills and current conditions at the resort

Support: Provide equipment support to our guests within 45 minutes

Pickup: All scheduled returns are brought back to the shop, sanitized, re-stickered and tuned for their next use

Maintain delivery vehicle cleanliness and fuel levels

Packing orders for future delivery

Setting up the next shift and future team members for success

Secondary Responsibilities

• Basic ski/snowboard tuning, waxing and general equipment maintenance
• Making/Answering customer phone calls with a positive and inviting tone of voice
• Restocking delivery vehicles with extra equipment

We love everything snow. The mountains, the skiing, the passion - it's who we are. It makes up our identity. We are looking for like-minded team members who are excited to spend a winter in the mountains and share their passion with our customers.

Our Values

• Service: Delivering legendary service
• Simple: Keep it simple
• Purposeful: Be purposeful in everything we do
• Curious: Be curious to continue learning and growing
• Give: Give back to our local communities

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