Site Security Patrol Agent

signal-careers; Edmonton; On-site; CAD 42,000 - 52,000; Full time

Job summary

Signal Security is seeking a reliable Mobile Patrol Security Officer to join our night crew. You will conduct mobile and foot patrols of courtyards, offices, and high value areas, ensuring access points are secured and property is protected with vigilance.

The position runs permanent night shifts from 6:00 PM to 6:00 AM on a rotating 4-on, 4-off schedule, including weekends and holidays. Applicants must pass background checks and drug testing as part of the hiring process.

Qualifications

• Must be 21 years or older.
• High school diploma or GED.
• Pass background check and drug test.
• Valid driver’s license with a good driving record.
• Reliable transportation.
• Ability to complete training modules within the first month.
• Excellent organization and strong written and verbal communication skills.
• Must lift up to 20 pounds.

Responsibilities

• Will conduct and deliver mobile security services while operating a patrol vehicle and following site-specific post orders.
• Will write detailed and accurate reports using company tech and apps during each shift.
• Arrive on time for shifts, clock in/out, and adhere to dress code and appearance standards.
• Interact with clients and on-site staff to cultivate a professional service relationship.
• Communicate with Branch Patrol Supervisor to report client or property-related information promptly.
• Care for assigned signal equipment, vehicles, keys/cards, and uniforms.
• Meet daily benchmarks and maintain service quality per Branch Supervisor guidance.
• Deescalate issues professionally and promptly through clear communication.

Skills

Visioning

Strategic Planning

Financial Acumen

Team Development

Project Management

Education

High school diploma or GED

Job description

Join Our Growing Security Team!

Signal Security is looking for a reliable, professional, and motivated individual to join our team as a Mobile Patrol Security Officer. As our company continues to grow, we are seeking someone who takes pride in their work and is committed to keeping our clients and communities safe.

Permanent night shifts from 6:00 PM to 6:00 AM on a rotating 4-on, 4-off schedule. Successful applicants must be comfortable working overnight shifts, including weekends and statutory holidays that fall within their scheduled rotation.

Position Summary:

A Signal Patrol Agent will conduct patrols, (foot and vehicle) for courtyards, offices, pools, and other high value areas to ensure all required access points are properly secured and to ensure protection of property and residents with a high degree of attentiveness to details and safety.All duties listed below are minimum requirements – additional duties listed in the site’s Post Orders are requirements as well.

Soft Skills:

• Visioning: Understanding the big picture and requirements necessary to deliver services that reflect company values, goals, and purpose. Can you exhibit our core values, creating peace of mind for our clients?
• Strategic Planning: Effective engagement, communication, planning and execution of daily patrol responsibilities while meeting established deadlines. Can you effectively complete a route in the allotted time?
• Financial Acumen: Understanding company measurements while executing the necessary behaviors to drive performance. Can you manage your time on property which equates with meeting the company benchmark?
• Team Development: Communicate with Clients, team members and management effectively and in a timely manner, receiving and relaying feedback and executing follow up as needed. Can you work cohesively with a team, delivering on key objectives?
• Project Management: Complete understanding and execution of daily tasks and efficiently delivering services that meet the needs of the business.Can you complete your daily assigned tasks and communicate maintenance needs of company assets?

Responsibilities:

• Will conduct and deliver various mobile security services while operating company patrol vehicle that reflect the company’s values, expectations, and consistent service in alignment with site specific instructions/post orders.
• Will write detailed and accurate reports utilizing company technology and web or app-based software during each shift that align with site instruction/post orders.
• The Ability to consistently arrive on time for shifts, clock in and out, meet time commitments, follow instruction, follow dress code and appearance standards and expectations
• Interacting with internal and external customers on site cultivating a customer service relationship striving to provide peace of mind.
• Consistently communicates with the Advanced Patrol Agent and or the Branch Patrol Supervisor to promptly report any customer or property related information and concerns.
• Will be assigned a vehicle that Agent is responsible for during their shift to include fueling, washing, interior cleanliness, and inspecting.
• Responsible for the care of any Signal equipment assigned during shift including radios, access keys/cards, uniforms, and devices, etc.
• Manage daily activities while meeting key benchmarks and expectations set by the Branch Patrol Supervisor such as reporting standards and service quality.
• Consistently deescalate issues through communication in a professional and prompt manner.
• Communicate with the Branch Patrol Supervisor to receive and disseminate information through Branch Supervisor Daily Scrum, such as the client needs, route changes, and post order updates to ensure operational excellence and efficiency.

Requirements:

• 21 years of age or older
• High school diploma or GED
• Pass background check and drug test
• Must have valid driver’s license and good driving record
• Must have reliable transportation
• Complete training modules within first month
• Excellent organization, oral, and written communication skills
• Demonstrate a commitment to service, organization values and professionalism through appropriate conduct and demeanor at all times
• Must be able to move equipment weighing up to 20 pounds