Site Reliability Engineer

Tata Consultancy Services Limited; Toronto; On-site; CAD 100,000 - 120,000; Full time

Job summary

Tata Consultancy Services Canada Inc. is seeking a Site Reliability Engineer to join our production operations team.

You will enhance reliability, monitoring, and automation across cloud and on‑prem environments, with a focus on Dynatrace-based observability and proactive incident response. You will define SLIs/SLOs, drive automation for health checks and self‑healing, and collaborate with application, infrastructure, and cloud teams to improve resiliency 24x7.

Qualifications

• Strong hands-on experience with Dynatrace and observability/APM concepts.
• Experience with scripting/automation using Python, PowerShell, Bash, or Ansible.
• Proven ability to operate in a 24x7 production/support environment.
• Experience monitoring Linux and Windows, cloud, infra.

Responsibilities

• Monitor and improve reliability, availability, and performance of production systems.
• Implement and manage observability solutions using Dynatrace, including dashboards, alerts, metrics, logs, traces, and APM.
• Define and monitor SLIs, SLOs, availability, latency, and other reliability metrics.
• Drive automation for monitoring, health checks, incident response, self-healing, and repetitive operational activities.
• Support major incident troubleshooting, root cause analysis, and problem management.
• Work with application, infrastructure, cloud, and engineering teams to improve system resiliency and operational readiness.
• Identify recurring operational issues and implement permanent fixes and reliability improvements.

Skills

Observability

Monitoring

Automation

Dynatrace

Linux

Windows

Cloud

Python

PowerShell

Bash

Ansible

Tools

Dynatrace

PowerShell

Bash

Ansible

Job description

Tata Consultancy Services (TCS) is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity is reflected in our people stories across our workforce and implemented through equitable workplace policies and processes.

Tata Consultancy Services (BSE: 532540, NSE: TCS) is the technology partner of choice for industry-leading organizations worldwide. Since its inception in 1968, TCS has upheld the highest standards of innovation, engineering excellence and customer service.

It has set an aspiration to become the world's largest AI-led technology services company and is enabling its clients to transform themselves across the full AI stack, from infrastructure to intelligence.

Rooted in the heritage of the Tata Group, TCS is focused on creating long term value for its clients, its investors, its employees, and the community at large. With a highly skilled workforce spread across 56 countries and 194 service delivery centers across the world, the company has been recognized as a top employer in six continents. With the ability to rapidly apply and scale new technologies, the company has built long term partnerships with its clients. Many of these relationships have endured into decades and navigated every technology cycle, from mainframes in the 1970s to artificial intelligence today.

Required skill set

"Skills and Responsibilities"

Site Reliability Engineer (SRE)Role Summary:

• Seeking a Site Reliability Engineer with strong experience in production operations, observability, monitoring, and automation to improve application and infrastructure reliability, performance, and availability.
• Monitor and improve reliability, availability, and performance of production systems.
• Implement and manage observability solutions using Dynatrace, including dashboards, alerts, metrics, logs, traces, and application performance monitoring.
• Analyze incidents, performance degradation, and system behaviour to proactively identify potential issues.Define and monitor SLIs, SLOs, availability, latency, and other reliability metrics.
• Drive automation for monitoring, health checks, incident response, self-healing, and repetitive operational activities.
• Support major incident troubleshooting, root cause analysis, and problem management.
• Work with application, infrastructure, cloud, and engineering teams to improve system resiliency and operational readiness.
• Identify recurring operational issues and implement permanent fixes and reliability improvements.
• Strong hands‑on experience with Dynatrace and observability/APM concepts.
• Experience with metrics, logs, traces, dashboards, alerting, and event correlation.Good knowledge of Linux, Windows, cloud, application, and infrastructure monitoring.
• Experience with scripting/automation using Python, PowerShell, Bash, or Ansible.
• Understanding of SRE principles, SLI/SLOs, incident management, RCA, capacity, and performance management.Experience working in a 24x7 production/support environment.

Salary Range - CA$ 100,000 - CA$ 120,000 Per Year

Tata Consultancy Services Canada Inc. is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodation during the recruitment and selection process, please inform Human Resources.