Site Reliability Engineer

Scotiabank; Toronto; Hybrid; CAD 70,000 - 110,000; Full time

Job summary

Join a purpose-driven team as a Site Reliability Engineer, where you will enhance the reliability and performance of digital banking services. This role offers the chance to lead incident and problem management initiatives, ensuring high availability and operational excellence. You will collaborate with various teams to implement effective monitoring solutions and drive improvements in customer experience. With a focus on innovation and a culture of inclusivity, this position promises a rewarding career path in a leading financial institution. If you are passionate about technology and customer satisfaction, this opportunity is perfect for you.

Benefits

Flexible vacation

Tuition assistance

Competitive rewards program

Community engagement opportunities

Online courses for upskilling

Qualifications

• 2+ years experience in SRE role with a focus on application reliability.
• Hands-on experience with production monitoring and support models.

Responsibilities

• Lead initiatives for application reliability and incident management.
• Enhance operations and monitoring for digital banking services.

Skills

Incident Management

Problem Management

Site Reliability Engineering (SRE)

Automation

Communication Skills

Logical Thinking

Cloud Computing

JavaScript Frameworks

DevOps Tools

Application Security

Education

Post-secondary degree in a related field

Tools

Splunk

Dynatrace

ThousandEyes

NewRelic

Git

Bitbucket

Azure DevOps

Jenkins

Checkmarx

Blackduck

Job description

Requisition ID: 222545

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

As a Site Reliability Engineer (SRE), you will join the Digital Engineering Operations team, responsible for ensuring the operations and reliability of the Bank's non-authenticated web pages. You will have the opportunity to drive the success of Scotia Digital production services by enhancing availability, scalability, performance, and reliability. The team proactively seeks ways to improve application monitoring, address production issues, and assist with customer inquiries. The role will also involve implementing tagging for customer analytics.

Is this role right for you? In this role, you will:

1. Lead initiatives to perform analysis for lasting application reliability.
2. Drive incident management, problem management, and site reliability engineering (SRE) practices.
3. Enhance steady-state operations, alerting, real-time monitoring, and operational visibility.
4. Safely deploy provided code packages utilizing approved application security platform.
5. Create and maintain comprehensive software documentation.
6. Champion a customer-focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
7. Provide end-to-end support as a subject matter expert.
8. Lead, triage, and communicate severity 1 and major incidents, including change management impacting the digital banking channel. Note that this role includes on-call responsibilities outside of traditional working hours.
9. Perform ongoing interaction between various units, including technology partners, customer-facing staff, QA departments, vendors, product groups, business lines, and leadership.
10. Direct day-to-day activities in alignment with our risk culture and relevant risk appetite statements, communicating these throughout the team.
11. Create an environment that promotes effective and efficient operations while ensuring adherence to day-to-day business controls for risk and compliance.
12. Gather and refine specifications and requirements based on technical needs.

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

1. Knowledge about building a highly automated production monitoring and support model, hands-on experience integrating Splunk, Dynatrace, ThousandEyes, NewRelic or equivalents.
2. Experience driving incident resolution through bridge calls and leading root cause analysis with technology partners.
3. Lead initiatives to perform deep analysis into recurring or complex problems.
4. Familiarity with Google SRE practices and ITIL service delivery methodology and previous 2+ years experience in SRE role.
5. Good understanding of how technologies, infrastructure, and processes impact the customer experience.
6. Effective communication and diplomacy skills to liaise between groups of varying technical expertise and interests. Superior verbal and written communication skills with the ability to influence decision-making with stakeholders.
7. Experience with at least one modern JS frontend framework, preferably React; Adobe Analytics or equivalent analytics tag management; devops tools such as Git, Bitbucket, CI/CD (Azure DevOps), and Jenkins; application security platforms like Checkmarx, Blackduck, Webinspect; production-quality NodeJS servers, preferably with Express; REST API design; modern JS toolsets; (ES6+, Webpack, Babel, Jest); deep knowledge of HTML/CSS/SASS; Object-Oriented and Functional Design.
8. Understanding and interest in Cloud computing technologies –Kubernetes/Docker; GKE; Azure PCF is an asset.
9. Strong logical thinking in understanding end-to-end use cases and mapping them to system flows.
10. Curious and experimental mindset to drive innovation amidst uncertainty.
11. Post-secondary degree in a related field (technical or business).
12. Experience building accessible and internationalized web applications (JAWS, Voiceover, Transifex) an asset.
13. Experience working with authenticated applications utilizing OAuth (or similar) an asset.
14. Prior experience in dev ops and or software engineering within a financial services organization an asset.

What's in it for you?

Diversity, Equity, Inclusion & Allyship-We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.

Accessibility and Workplace Accommodations- We value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove, and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.

Upskilling through online courses, cross-functional development opportunities, and tuition assistance.

Competitive Rewards program including bonus, flexible vacation, personal, sick days, and benefits will start on day one.

Community Engagement- no matter where you choose to work from; we offer opportunities for community engagement & belonging with our multiple programs.

Work arrangements: Hybrid

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.