Site Reliability Administrator

OpenText; Waterloo; On-site; CAD 70,000 - 100,000; Full time

Job summary

A global information management leader in Canada is seeking a Site Reliability Administrator to implement and manage cloud infrastructure solutions. The role focuses on enhancing system stability and performance while applying SRE principles. Candidates should have a Bachelor's degree, 4+ years of experience, and strong skills in Docker/Kubernetes, AWS, and cybersecurity concepts. Join a diverse and innovative team dedicated to cybersecurity excellence.

Qualifications

• 4+ years of industry experience required.
• Hands-on experience with cloud infrastructure.
• Strong understanding of cybersecurity concepts.

Responsibilities

• Provide operations support for cybersecurity products and AWS infrastructure.
• Maintain uptime, apply patches, and enforce security.
• Mentor junior team members.

Skills

Docker/Kubernetes support

AWS or similar cloud

Linux/Windows system administration

DevOps tools (Jenkins, Git, Terraform)

Scripting (Python, PowerShell, shell)

Monitoring tools (Zabbix, Grafana, CloudWatch)

English proficiency

Education

Bachelor’s degree in Computer Science or Information Technology

Tools

AWS

Docker

Kubernetes

Terraform

Jenkins

Git

Aurora/Postgres

Job description

Overview

Join to apply for the Site Reliability Administrator role at OpenText.

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

OpenText Cybersecurity SMB & Consumer solutions help organizations protect their most valuable and sensitive information with products, services, and training. The OpenText Cybersecurity portfolio provides a broad portfolio of data security and data protection solutions that help companies prevent, detect, respond, and recover from the latest cybersecurity threats.

As a global leader in secure information management, OpenText empowers businesses to stay ahead of the ever-evolving cyber threats. Our Cybersecurity Enterprise portfolio is formidable, offering innovative solutions that safeguard organizations from malicious attacks, data breaches, and cyber vulnerabilities. By joining our team, you'll be at the forefront of developing and implementing state-of-the-art security technologies, protecting critical assets and sensitive information for clients worldwide.

Your Impact

As a Site Reliability Administrator, you will play a pivotal role in implementing, managing, and troubleshooting cloud infrastructure-based solutions for our organization. Your focus will be on enhancing system stability, scalability, and performance. Your expertise in cloud technologies and SRE principles will drive the success of our cloud initiatives and ensure our systems operate seamlessly.

Responsibilities

• Provide operations support for cybersecurity products and AWS infrastructure, including product configuration and functionality.


• Maintain uptime, apply patches, and enforce security across all cloud environments while ensuring compliance.


• Configure and manage cloud environments using IaC automation tools to provision, scale, and optimize resources.


• Implement SRE principles in incident response, post-incident analysis, monitoring, capacity planning, and resilience improvements.


• Develop and maintain cloud architecture documentation, technical specifications, and best practices for cross-team communication.


• Mentor junior team members while staying current with emerging cloud technologies, industry trends, and SRE methodologies.

What You Need To Succeed

• Bachelor’s degree in Computer Science, Information Technology, or cloud-focused certifications with 4+ years of industry experience.


• 1–5 years supporting Docker/Kubernetes containers, AWS (or similar cloud), and Linux/Windows system administration.


• Hands-on experience with DevOps tools (Jenkins, Git, Terraform), scripting (Python, PowerShell, shell), and modern databases (Aurora/Postgres).


• Strong understanding of cybersecurity concepts/technologies and familiarity with compliance frameworks (ISO 27001, GDPR, FedRAMP/FISMA, SOC 2, PCI DSS).


• Experience with monitoring tools (Zabbix, Grafana, CloudWatch) and knowledge of GitLab/Packer (plus).


• Advanced English proficiency, excellent communication skills, and ability to collaborate with globally distributed teams.

Diversity, Equity, and Accommodation

OpenText is committed to building an inclusive work environment. Our Employment Equity and Diversity Policy provides guidance on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identity, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at [e-mail]. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

Employment details

• Seniority level: Mid-Senior level


• Employment type: Full-time


• Job function: Information Technology


• Industries: Software Development