Sr. Systems Administrator

OpenText; Richmond Hill; Vor Ort; CAD 67.200 - 110.400; Vollzeit

Zusammenfassung

OpenText is hiring a Senior Systems Administrator (Cloud) to design, implement, and maintain an enterprise observability and monitoring stack across hybrid and cloud environments. You will drive best practices, high reliability, and AI-assisted troubleshooting while collaborating with NOC, engineering, and leadership.

The role requires hands-on experience with OBM, NNMi, Zabbix, Graylog, New Relic, and Dynatrace, and deep knowledge of NNMi and Zabbix architectures.

Qualifikationen

• Hands-on with enterprise Observability and Monitoring platforms (OBM, NNMi, Zabbix, Graylog).
• Strong NNMi knowledge: topology, polling, SNMP, RCA.
• Deep Zabbix knowledge: templates, event routing, automation.
• SRE experience: SLIs/SLOs, incident management, production operations.

Aufgaben

• Design, implement, and maintain observability stack across hybrid/cloud platforms.
• Lead complex incident resolution and post-incident reviews.
• Drive automation for provisioning, configuration, and remediation using Python, Bash, Terraform, Ansible.

Tools

OBM

NNMi

Zabbix

Graylog

New Relic

Dynatrace

Python

Bash

Terraform

Ansible

Kubernetes

Linux

SRE

Jobbeschreibung

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management.

YOUR IMPACT

Senior Systems Administrator (Cloud) responsible for designing, implementing and maintaining enterprise observability and monitoring stack across hybrid/cloud platforms. This role provides deep technical expertise, drives best practices, improves monitoring quality, and ensures high reliability, actionable alerting, and ITIL-aligned operations in collaboration with NOC, engineering teams, and leadership.

What The Role Offers

• Deploy, configure, and maintain enterprise monitoring platforms including OBM, NNMi, Zabbix, Prometheus, and Graylog.
• Define and implement monitoring strategies, SLIs/SLOs, and alerting standards aligned with business objectives.
• Act as the primary engineering escalation point, leading complex incident resolution, root cause analysis, and post-incident reviews.
• Manage the deployment, upgrades, lifecycle, and overall health of monitoring infrastructure across global environments.
• Drive automation using Python, Bash, Terraform, and Ansible for monitoring provisioning, configuration, and remediation.
• Maintain monitoring data pipelines, exporters, collectors, discovery rules, and ensure platform reliability and performance.
• Provide 24/7 Tier‑3 support, participate in major incident calls, and ensure compliance with ITIL, GDPR, and DPZ standards.
• Leverage AI‑driven capabilities, including anomaly detection, AI‑assisted troubleshooting, and AI copilots to improve operational efficiency.
• Create and maintain high‑quality technical documentation, operational procedures, and runbooks while collaborating with cross‑functional teams.

What You Need To Succeed

• Hands‑on experience with enterprise Observability and Monitoring platforms, including OBM, NNMi, Zabbix, Graylog, New Relic, and Dynatrace.
• Strong expertise in NNMi, including network topology, polling strategies, SNMP, traps, and root cause analysis (RCA).
• Deep knowledge of Zabbix architecture, templates, event routing, automation, and Graylog pipeline design, parsing, and log ingestion.
• Proven SRE experience with SLIs/SLOs, service reliability, incident management, and production operations.
• Strong Linux, Kubernetes, networking, and large‑scale production infrastructure knowledge.
• Expertise in automation using Python, Bash, Terraform, Ansible, and integration with GitLab CI/CD pipelines.
• Solid understanding of ITIL v3/v4, governance, GDPR, data protection regulations, and EMEA data residency requirements.
• Foundational knowledge of AI/ML concepts with the ability to leverage LLM‑based tools for troubleshooting, automation, and documentation.
• Proven leadership, mentoring, and stakeholder collaboration skills, with the ability to influence cross‑functional teams and drive operational excellence.

One Last Thing

OpenText is more than just a corporation, it's a global community where trust is foundational, the bar is raised, and outcomes are owned. Join us on our mission to drive positive change through privacy, technology, and collaboration. At OpenText, we don't just have a culture; we have character. Choose us because you want to be part of a company that embraces innovation and empowers its employees to make a difference.

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

Compensation

At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.

Salary Range

$67,200 - 110,400; depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.

AI Usage Disclosure

As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.