Site Performance Manager

CB Canada; Prince George; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading company in mining solutions seeks an Inventory Clerk in Prince George. The role focuses on enhancing customer relationships, driving operational efficiency, and overseeing technological advancements. Ideal candidates have a strong technical background and exemplary leadership skills, enabling them to tackle challenges effectively in a collaborative environment.

Qualifications

• Minimum 4 years in a technical role focused on customer solutions.
• 10 years in mining/construction with strong tech knowledge.
• On-site mine operations experience is a strong asset.

Responsibilities

• Be the customer focal point, enhancing experiences and communication.
• Lead customer expectations and address complex issues.
• Manage site performance metrics and implement improvements.

Skills

Leadership

Communication

Problem Solving

Organizational Skills

Mathematical Skills

Education

Post-secondary education in Mining, Mechanical, or Civil Engineering

Tools

MS Project

Excel

Word

PowerPoint

Job description

Ref ID : 05150-0012422285

Classification : Inventory Clerk

Compensation : DOE

A focus-driven individual who can drive safety initiatives, customer satisfaction, site productivity, and cost-effectiveness in every aspect of the site requirements. This position is responsible for the shared success of our customers.

Job Requirements :

Be the customer focal point and ambassador for all our customer mine sites. Build rapport and enhance our customer experiences by improving communication, site-wide efficiencies, and overseeing the implementation of modern technologies and opportunities. Work collaboratively with internal and external stakeholders to promote product health and performance.

Lead

• Understand customer demands and maintain communication on progress and potential roadblocks. Lead on customer expectations and develop innovative solutions using all available resources.
• Handle complex issues requiring analysis and diagnosis, maintaining calmness and open-mindedness. Review and modify current processes or develop new solutions. Set priorities and establish action plans to meet quality goals such as machine availability, customer satisfaction, continuous improvement, equipment management, efficiency, cost savings, and KPI achievements.

Relationships

• Build and maintain high-level relationships with decision makers and subject matter experts. Develop a relationship strategy across all functional areas.
• Represent the company to customers, building relationships based on trust, integrity, and honesty.

Expectations

• Manage customer service site performance, identify trends, potential issues, and implement corrective actions.
• Be accountable for key operational metrics as provided monthly for the branch scorecard.

Qualifications

• Minimum 4 years experience in a technical role with a focus on customer solutions, with post-secondary education in Mining, Mechanical, or Civil Engineering.
• Minimum 10 years experience in mining or construction operations, with strong computer and technology knowledge.
• Strong leadership and communication skills.
• Exceptional planning, organizational, and problem-solving skills, capable of delivering projects independently.
• Proficiency with MS Project, Excel, Word, and PowerPoint.

Must Haves

• Effective communication skills tailored to the right audience.
• Strong mathematical skills.
• Excellent people skills to foster a collaborative work environment.

Additional Skills

• On-site mine operations experience is a strong asset.
• Consulting and mine planning experience are assets.

To learn more about this role, apply today. We look forward to continuing the conversation with you.

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Questions? Call your local office at 1.888.490.5461. Applicants must be authorized to work in Canada. 2022 Robert Half. Québec permit number AP-2000503. By clicking “Apply Now,” you agree to our Terms of Use.