Site Manager

DoorDash; Vancouver; On-site; CAD 68,000 - 85,000; Full time

Job summary

Join a forward-thinking company as a Warehouse Manager, where you will lead a dedicated team in a fast-paced environment. Your role will involve overseeing daily operations, ensuring exceptional customer experiences, and driving process improvements. With a focus on data-driven decision-making, you will tackle challenges head-on and foster a positive workplace culture. This innovative firm is committed to employee well-being, offering comprehensive benefits and opportunities for growth in a rapidly evolving industry. If you're ready to make an impact in a dynamic setting, this is the perfect opportunity for you.

Benefits

Paid Time Off

Paid Parental Leave

Wellness Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

RRSP with Employer Match

Mental Health Program

Qualifications

• 3+ years experience in Operations, Warehouse Logistics, or Retail Management.
• Proven leadership with teams of 10+ employees.

Responsibilities

• Manage day-to-day operations of a DashMart warehouse.
• Lead a high-performing team to meet quality metrics.

Skills

Team Leadership

Operations Management

Data Analysis

Problem Solving

Warehouse Logistics

Education

College Degree

Professional Work Experience

Tools

Excel

Google Sheets

Job description

About the Team

We’re looking for a people-focused leader and experienced warehouse specialist to lead one of our DashMart facilities. DashMart is a new convenience and grocery store from DoorDash, focused on delivering household essentials, favorite snacks, and light groceries right to our customers’ doorsteps on-demand.

About the Role

In this role, you’ll manage a 5-10k sq ft distribution center, the local warehouse operating team, and be responsible for ensuring we maintain high quality for our customers.

You’re excited about this opportunity because you will…

• Lead: Recruit, lead, coach & retain a high-performing team of Shift Leads (3+) and Operations Associates (6+). Set your team up for success to work safely and productively. As a leader, you will be responsible for building a strong, positive culture and will be accountable for driving strong employee satisfaction scores. You’ll partner with your Shift Leads to effectively delegate daily tasks and ensure high performance from your team.
• Own: You will own the day-to-day operations of one of our DashMart warehouses, ensuring the site processes run smoothly, efficiently and safely. You’ll own scheduling and be responsible for managing a labor budget. You will be responsible for ensuring your warehouse meets site-level metric goals.
• Delight customers: Lead your team in providing our customers with the best possible experience on each and every order. You will be responsible for maintaining key quality metrics including order accuracy and fulfillment speed. Work cross-functionally with central teams including our inventory and training teams to provide your team with the tools and resources to achieve this goal.
• Strategize: Use data to identify pain-points or areas of inefficiency within our warehouse and current processes. Design, build and execute process improvement projects to improve our warehouse operations, quality metrics, and the employee experience.

We’re excited about you because…

• You’re a proven leader. You have managed high-performance teams of 10+ employees
• You act like an owner. You do what it takes to support a 24/7 business across multiple shifts. You’re excited to have ownership over a new and rapidly growing business.
• You solve problems from first principles. You’re excited to solve problems in innovative ways, and you resist “this is how it’s always been done” thinking
• You’re unafraid of ambiguity. Rapid change and learning is exciting to you, and you thrive in ambiguous, startup environments
• You’re analytical. You let data win arguments. You are a data-first problem solver and you have experience using Excel or Google Sheets to analyze data, including using basic formulas and creating pivot tables.
• You have 3+ years’ experience: In Operations, Warehouse Logistics, Retail Management, Fulfillment, or related field
• You have 1+ years of experience managing a team
• You have a college degree, or relevant professional work experience
• You have flexibility in your schedule. As the leader of the site, you will need to ensure your team and the site is fully supported, requiring some late night and weekend availability.

Compensation

Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location.

In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.

DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package for all regular employees, that includes paid time off, paid parental leave, wellness benefit and several paid holidays.

Additionally, for full-time employees, DoorDash offers medical, dental, and vision benefits, disability and basic life insurance, an RRSP including an employer match, and a mental health program, among others.

To learn more about our benefits, visit our careers page here.

The base pay for this position ranges from our lowest geographical market up to our highest geographical market within British Columbia.

$68,000—$85,000 CAD

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

If you need any accommodations, please inform your recruiting contact upon initial connection.

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

If you need any accommodations, please inform your recruiting contact upon initial connection.

We use Covey as part of our hiring and/or promotional process for jobs in certain locations.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144

To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.