Site Manager

Apple Self Storage; Ottawa; On-site; CAD 42,000 - 62,000; Full time

Benefits offered by this job

Bonus payments (monthly/quarterly/annn

Benefits plan after 90 days

RRSP plan with employer match up to 2.

Job summary

Apple Self Storage is seeking a Site Manager to lead the location, drive sales, and ensure a superior customer experience while maintaining safety and security. You will coach a team, manage payments, and coordinate upkeep of the facility.

Ideal candidates bring 2+ years in retail/hospitality sales, strong communication, and comfort with multiple systems. This full-time role reports to the Regional Manager and offers bonuses, benefits, RRSP matching, and facility-wide discounts.

Qualifications

• 2+ years of sales experience in retail, hospitality, or sales.
• Ability to work full-time during site opening hours, with occasional after-hours availability.
• Technical skills to manage multiple systems for site operations and learning.

Responsibilities

• Lead & Develop Your Team – coach and guide your team to success while following company policies.
• Drive Sales & Customer Growth – sell storage solutions, follow up with leads, and stay ahead of competitors.
• Deliver Great Customer Service – ensure positive interactions, handle concerns, and maintain high standards.
• Support the total business – assist Call Centre and other sites as needed.
• Manage Payments & Accounts – process transactions, follow up on late payments, and keep records up to date.
• Keep the Facility Running Smoothly – oversee daily inspections, maintenance, and inventory.
• Prioritize Safety & Security – enforce security protocols and respond to emergencies.
• Stay Organized & Report – track metrics and report to Regional Manager.
• Commercial Space – extra duties for property management.

Skills

Leadership

Sales driven

Customer service

Adaptable

Detail-oriented

Strong communication

Tools

POS/CRM systems

Multi-system operation

Job description

As a Site Manager, you run the show at your storage location. You lead the team, drive sales, and make sure customers have a great experience—all while ensuring the site is safe, clean, and secure.

What You’ll Do

• Lead & Develop Your Team –Support, coach, and guide your team to success while ensuring company policies and procedures are followed.
• Drive Sales & Customer Growth –Sell storage solutions, follow up with leads, and stay ahead of competitors.
• Deliver Great Customer Service –Ensure every customer interaction is positive, handle concerns, and maintain high standards.
• Support the total business– Jump in when needed to assist with the Call Centre with customer inquiries and sales and support other sites occasionally.
• Manage Payments & Accounts –Process transactions, follow up on late payments, and keep records up to date.
• Keep the Facility Running Smoothly –Oversee daily inspections, ensure maintenance is handled, and monitor inventory levels.
• Prioritize Safety & Security – Enforce security protocols, respond to emergencies, and be the first point of contact for after-hours incidents.
• Stay Organized & Report –Track key metrics, report to the Regional Manager, and keep records audit-ready.
• Commercial Space- Extra duties for property management.

Who You Are

You’re a proactive and results-driven leader who thrives in an independent work environment. With experience in customer service, sales, and operations, you’re confident making decisions and keeping things running smoothly with minimal supervision.

• Leadership Mindset & Sales Driven – You know what it takes to close the deal and to meet targets. You lead by example, supporting and developing your team to achieve their best.
• Adaptable & Flexible – You’re comfortable with shifting priorities and can pivot when business needs change. You can take on new technologies as they arise and use these systems to enhance the workplace.
• Strong Communicator – You ensure people on your team are in the loop with everything they need to know when they need to know it. Whether leading your team, assisting customers, or reporting to leadership, you communicate clearly and effectively.
• Customer-Focused – You understand that great customer experiences drive business success and take pride in delivering top-notch service.
• Detail-Oriented & Organized – You stay on top of policies, procedures, safety, and security while keeping things running smoothly.

Qualifications & Requirements

• Ability to work full-time during site opening hours, and occasional after-hours availability as required.
• 2+ years of sales experience in retail, hospitality, or sales.
• Technical skills to manage multiple systems for site operations and learning.

What We Offer

• Salary plus opportunity to earn monthly, quarterly and annual bonuses.
• Employee Benefits Plan after 90 days of employment.
• Group RRSP Plan and employer match up to 2.5% of your earnings.
• Discounted storage for personal use at your facility.

About Us

At Apple Self Storage, we’re a proudly Canadian, family-owned company focused on making storage simple and stress-free. With locations across the country and continued growth, we offer great opportunities for career advancement.

What makes us different? Our team. Many of our employees have been with us for year, and we foster a supportive environment where people feel valued. Our senior management team is accessible, down-to-earth, and invested in the success of every employee.

We’re also committed to giving back to the communities we serve, supporting organizations like The Able Network, The Canadian Olympic Foundation, Rotary4Kids, and Southern New Brunswick Flood Victims.

Joining Apple Self Storage means being part of a company that values its people, encourages growth, and is always looking ahead.