Site Contracts Specialist II

Syneos Health, Inc.; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading biopharmaceutical solutions organization in Toronto is looking for a candidate experienced in contract management to manage all contract processes for clinical trials. The ideal candidate must have a BA/BS in a relevant field, extensive experience in the pharmaceutical industry, and strong problem-solving skills. Responsibilities include overseeing contract negotiations and ensuring compliance with clinical trial processes. This role offers opportunities for career development within a supportive and engaging work culture.

Benefits

Career development and progression

Supportive and engaged management

Comprehensive training and recognition programs

Qualifications

• High level of contract management experience.
• Strong knowledge of the clinical development process and legal parameters.
• Excellent written and oral communication skills.

Responsibilities

• Administers all contract management processes at a project level.
• May lead multi-country projects with supervision.
• Works with Contract Managers on ongoing contract issues.

Skills

Contract management experience

Project management

Customer focus

Microsoft Office Suite proficiency

Negotiating skills

Interpersonal skills

Organizational skills

Education

BA/BS degree in Business Administration or related field

Advanced degree

Job description

Updated: December 4, 2025
Location: Toronto, ON, Canada
Job ID:25103835

Syneos Health® is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. We translate unique clinical, medical affairs and commercial insights into outcomes to address modern market realities.

Our Clinical Development model brings the customer and the patient to the center of everything that we do. We are continuously looking for ways to simplify and streamline our work to not only make Syneos Health easier to work with, but to make us easier to work for.

Whether you join us in a Functional Service Provider partnership or a Full‑Service environment, you’ll collaborate with passionate problem solvers, innovating as a team to help our customers achieve their goals. We are agile and driven to accelerate the delivery of therapies, because we are passionate to change lives.

Why Syneos Health

• We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program.
• We are committed to our Total Self culture – where you can authentically be yourself. Our Total Self culture is what unites us globally, and we are dedicated to taking care of our people.
• We continuously build the company we all want to work for and our customers want to work with. Diversity of thoughts, backgrounds, cultures, and perspectives creates a sense of belonging for all.

Job Responsibilities

• Administers all contract management processes, including coordination with relevant protocol, informed consent, institution, investigator, vendor, consultant, and customer agreement documents at a project level.
• May lead, with supervision, multi‑country projects including negotiating and preparing contracts, budgets, and related documents for participation in industry‑sponsored clinical trials. Supports SSUL to agree on country template contract and budget, produces site‑specific contracts from the template, and helps submit proposed contract and budget for site. Assists in negotiating budget and contract with site via Site Contracts Service Centre and SSUL with sponsor until resolution. Performs quality control, arranges execution of CTAs, archives documents, and captures metadata. Reviews contracts for completeness and accuracy and ensures corrections are documented. Provides support to business development and represents site contracts at internal or customer meetings.
• Works with Contract Managers and team members on active project management of ongoing contract issues; follows up on all outstanding contract issues.
• Supports generation of amended contract and/or budget documents as necessary, prepares contract management documentation for projects, and streamlines contract/proposal or internal processes. Initiates and introduces creative ideas and solutions.
• Works within forecasted country/site contracting timelines, ensures compliance, and tracks milestone progress in the agreed SSU tracking system in real time. Collaborates with legal, finance, and clinical operations departments, communicating and explaining legal and budgetary issues, and facilitates execution of contracts by company signatories. Maintains contract templates, site‑specific files and databases, trains and mentors less experienced staff on departmental SOPs, and ensures quality of team work products. Maintains and updates training material, acts as liaison between site contract staff and internal and external customers, provides functional guidance, keeps teams aware of status or pending issues, and prepares correspondence as necessary.
• Monitors basic financial aspects of the project and hours/tasks available per contract; escalates discrepancies in a timely fashion.
• Reviews and complies with SOPs and WIs in a timely manner, keeps training records updated, and ensures timesheet compliance.

Qualifications

• BA/BS degree in Business Administration, Public Administration, Public Health, related field, or equivalent combination of education and experience. Advanced degree preferred.
• High level of contract management experience.
• Experience in a contract research organization or pharmaceutical industry essential.
• Strong knowledge of the clinical development process and legal and contracting parameters.
• Strong computer skills in Microsoft Office Suite.
• Customer focused and able to manage challenging priorities with flexibility and adaptability in stressful situations.
• Excellent understanding of clinical trial process across Phases II‑IV and ICH GCP.
• Good understanding of clinical protocols and associated study specifications.
• Excellent understanding of clinical trial start‑up processes.
• Project management experience in a fast‑paced environment.
• Good vendor management skills.
• Excellent written, oral communication, presentation, documentation, interpersonal skills with strong team orientation.
• Strong organizational skills with proven ability to handle multiple projects.
• Quality‑driven in all managed activities; strong negotiating and problem‑solving skills.
• Ability to mentor, lead, and motivate junior staff.
• Demonstrates ability to provide quality feedback and guidance to peers, and contributes to a training and quality assurance plan within SSU and updates SOPs/WI.

Role Summary

Roles within the Site Start‑Up/Site ID job family are responsible for managing and executing the site identification process in accordance with regulations, SOPs, and project requirements. This includes completing and negotiating site confidentiality agreements and site information forms with sites, maintaining, reviewing, and reporting on site performance metrics, serving as the primary point of contact for investigative sites, and tracking the completion of site identification for sites.

We are committed to compliance with the Americans with Disabilities Act, and we provide reasonable accommodations to assist employees or applicants to perform the essential functions of the job.