Site Administrator

Greenwin; Toronto; On-site; CAD 51,000 - 53,000; Full time

Job summary

Greenwin Corp. is seeking a Site Administrator to support the site team and ensure the smooth daily operations of the property.

The role involves coordinating resident communications, assisting with administration, managing property-related documentation, and delivering a high level of customer service to residents. As a key support to the Property Manager, you will help maintain the rent collection database, manage work orders, schedule contractors, and assist with property inspections to

Qualifications

• Diploma in Business Administration or related field.
• 2-5 years in property management or administrative role.
• Excellent written and verbal communication with a customer-focused approach.
• Proficiency with property management software and Microsoft Office.

Responsibilities

• Serve as first point of contact for residents, addressing inquiries and providing courteous service.
• Maintain and update a rent collection database and address payment issues.
• Coordinate and manage maintenance work orders, ensuring timely documentation and follow-up.
• Schedule and liaise with contractors for maintenance and services, ensuring timely completion and proper documentation.
• Assist with property inspections, including move-in/move-out, and communicate actions to management.
• Provide regular updates to the management team on operations, resident issues, and maintenance requests.

Skills

Customer service

Organizational skills

Communication

Teamwork

Education

Diploma in Business Administration

Tools

Property management software

Microsoft Office

Job description

Summary: The Site Administrator is responsible for providing administrative support to the site team and ensuring the efficient daily operations of the property. This role involves coordinating resident communications, assisting with administration, managing property-related documentation, and ensuring a high level of customer service for residents. The Site Administrator will support the Property Manager in maintaining smooth operations and enhancing resident satisfaction.

Salary Range: $51,000 - $53,000 per year

What you’ll get to do:

Resident Relations:

• Serve as the first point of contact for residents, addressing inquiries, resolving issues, and providing professional and courteous customer service. Handle resident complaints or requests and elevate to MRO when necessary.

Rent Collection Database:

• Maintain and update an accurate database for rent collection, ensuring all records are up to date and payment issues are addressed.

Work Order Management:

• Coordinate and manage work orders for maintenance and repairs, ensuring that all requests are documented, assigned, and followed up on in a timely manner. Ensure proper communication between residents, site team, and vendors.

Contractor Scheduling:

• Schedule and liaise with contractors for maintenance, repairs, and other necessary services. Ensure work is completed in a timely and satisfactory manner, and all relevant documentation is processed.

Property Inspections:

• Assist with property inspections, both routine and move-in/move-out. Document findings and communicate any necessary actions to management and site team.

Customer Service:

• Strive to maintain a high level of customer satisfaction, working closely with residents and Operations to ensure the needs of residents are met and fostering a sense of community.

Team Communication:

• Provide regular updates to the MRO on the status of operations, resident issues, and maintenance requests. Ensure clear communication with residents, contractors, and other stakeholders.

Other Duties:

• Assist with other operational tasks and projects as assigned, including special administrative or organizational initiatives.

Who you are:

• Diploma in Business Administration or related field
• 2-5 years in property management or administrative role
• Strong organizational skills and attention to detail, with the ability to manage multiple tasks and deadlines effectively.
• Excellent written and verbal communication skills with a customer-focused approach.
• Proficiency in property management software and Microsoft Office
• Strong problem-solving skills and ability to handle resident concerns with professionalism and efficiency.
• Ability to work independently, as well as part of a team, with a strong focus on achieving team goals.

Greenwin Corp. is an equal opportunity employer committed to building a diverse workforce representative of the communities we serve and providing an accessible environment. Accommodation is available upon request by contacting [e-mail]. We encourage all qualified candidates to apply. This position reflects a current vacancy within our organization. Our hiring process includes the use of AI-powered tools to help review applications and improve efficiency. These tools support our team but do not make final employment decisions. Human oversight is part of our hiring process, and all final employment decisions are made by our hiring team. We thank all applicants for their interest. Only candidates selected for further consideration will be contacted.