Showroom Marketing & Sales Support Specialist

California Closets Canada; Oakville; On-site; CAD 30,000 - 34,000; Full time

Benefits offered by this job

Health insurance – Medical, Dental, Vi

PTO days and paid holidays

401K retirement plan with company

Day shift hours

Grow your career with us – many promo

Generous company discounts

Cell phone stipends

Job summary

California Closets Canada in Oakville, ON is seeking a Sales Support & Marketing Coordinator (Showroom) to blend sales administration with local marketing execution. The role supports lead management, client experience, and events to drive showroom traffic and growth.

The position runs Monday–Friday 10am–5pm with flexibility, offering an hourly wage and benefits as listed. Experience in marketing coordination and CRM systems is valued.

Qualifications

• High School Diploma or GED required.
• Associate's or Bachelor's Degree in Marketing, Business Administration, Communications, Sales, or a related field preferred.
• Minimum of 2–3 years of experience in sales support, marketing coordination, customer service, administrative support, or a related role.
• Experience in home improvement, construction, interior design, retail, or luxury consumer brands preferred.
• Experience coordinating local marketing campaigns, events, community outreach, or digital marketing initiatives preferred.
• Proficiency with CRM systems, preferably Salesforce.
• Working knowledge of Microsoft Office Suite, including Excel, PowerPoint, Word, and Outlook.
• Experience managing social media platforms, Google Business Profile, online reviews, and local business listings.

Responsibilities

• Develop and execute local marketing tactics and campaigns designed to increase brand awareness, showroom traffic, qualified appointments, and sales opportunities.
• Coordinate seasonal and promotional marketing campaigns, including: Customer Referral Programs; Client Appreciation Events; Local Home Show and Community Event Participation; Grand Opening and Open House Events; Neighborhood Direct Mail Campaigns; Local Social Media Advertising Campaigns; New Product Launch Promotions.
• Collaborate with Corporate Marketing to localize national campaigns and ensure alignment with company branding standards.
• Maintain a local marketing calendar and coordinate campaign execution across digital, social, community, and direct marketing channels.
• Create localized content for social media channels highlighting completed projects, customer success stories, team members, promotions, events, and community involvement.
• Maintain and update local digital marketing channels, including showroom information, website content, Google Business Profile, Yelp, social media platforms, and other online business listings.
• Maintain Design Consultant biographies, project photography, marketing assets, and showroom content to ensure accurate and engaging brand representation.
• Manage Digideck/Hepburn content and local market assets, ensuring project photography, presentations, and market-specific offers remain current and relevant.
• Coordinate showroom events and educational workshops that showcase products and generate prospective client leads.
• Identify and support sponsorship and community partnership opportunities that increase local brand visibility.
• Respond to incoming phone calls, emails, website inquiries, and showroom requests, providing exceptional customer service and directing inquiries appropriately.
• Manage lead activity through Salesforce CRM, ensuring timely lead assignments, accurate documentation, and effective follow-up processes for Design Consultants.
• Collaborate with Design Consultants to support lead follow-up efforts, pipeline management, and conversion opportunities.
• Generate, analyze, and distribute weekly and monthly reports related to consultations, lead activity, pending opportunities, open projects, and showroom traffic.
• Support sales administration activities including warranty requests, trade program administration, add-on sales support, and customer communications.
• Coordinate showroom events.
• Coordinate major company events, such as our Annual Celebration and holiday party by secure vendors such as catering, equipment rentals, bartending, music, valet, etc.
• Coordinate room set up, hospitality, and logistics for Installer Meetings and Sales Meetings.

Skills

CRM systems

Salesforce

Microsoft Office

Social media management

Education

High School Diploma or GED

Associate/Bachelor in Marketing/Business/Communications/Sales

Tools

Salesforce

Excel

PowerPoint

Word

Outlook

Job description

California Closets Canada in Oakville, ON is seeking a Sales Support & Marketing Coordinator (Showroom) to blend sales administration with local marketing execution. The role supports lead management, client experience, and events to drive showroom traffic and growth.

The position runs Monday–Friday 10am–5pm with flexibility, offering an hourly wage and benefits as listed. Experience in marketing coordination and CRM systems is valued.