Shopfloor OT/IT Tech (L1.5) - Bilingual, Onsite Shifts

Realign Llc; Mirabel; On-site; CAD 65,000 - 90,000; Full time

Job summary

Realign Llc in Mirabel, QC is seeking a Shopfloor OT/IT Support Technician (L-1.5) to provide hands-on IT support for manufacturing lines and shopfloor endpoints. You will troubleshoot incidents, coordinate with cross-functional teams, and ensure SLA adherence in an onsite environment.

The ideal candidate has 4–6 years of experience in OT/IT or MES/shopfloor environments, experience with ServiceNow or ITSM, and strong communication in both Quebec French and English. Shift work is required.

Qualifications

• 4-6 years of experience in IT endpoint support, manufacturing IT, or shopfloor support.
• Hands-on experience supporting Manufacturing Shop Floor / OT-IT environments.
• Knowledge of MES/Shopfloor systems and manufacturing IT environments.
• Experience supporting production-line IT devices such as printers, scanners, barcode devices, MRTs, and smart devices.
• Working experience with ServiceNow and ITSM processes.
• Strong incident triage, troubleshooting, and coordination skills.
• Understanding of Incident, Problem, Change, Capacity, SLM, and Knowledge Management processes.
• Strong stakeholder and communication skills.
• Ability to coordinate with suppliers, OEMs, IT teams, SMEs, and business users.
• Ability to maintain SLA commitments and service quality.
• Quebec French and English language skills are mandatory.
• Willingness to work in shifts is mandatory.

Responsibilities

• Provide day-to-day L1.5 OT/IT support for manufacturing shopfloor environments.
• Monitor, triage, troubleshoot, and resolve incidents using ServiceNow or comparable ITSM platforms.
• Support production-line IT endpoints and line-side devices, including printers, scanners, barcode scanners, barcode printers, MRTs, and smart devices.
• Support Manufacturing Shop Floor systems and associated IT touchpoints.
• Interact with IT and business users to understand and resolve functional and technical issues.
• Coordinate with cross-functional teams and SMEs for timely incident resolution.
• Follow IT service management processes including Incident, Problem, Change, Capacity, Service Level Management (SLM), and Knowledge Management.
• Maintain agreed SLA levels and ensure quality of service delivery.
• Coordinate communications between suppliers, OEMs, SMEs, and business stakeholders.
• Track and report incident and issue progress to stakeholders.
• Prepare and provide regular operational updates and reports.
• Participate in knowledge sharing, knowledge transition, and continuous learning activities.
• Follow defined shift rotation plans and operational procedures.
• Support functional issue resolution in collaboration with relevant SMEs.

Job description

Realign Llc in Mirabel, QC is seeking a Shopfloor OT/IT Support Technician (L-1.5) to provide hands-on IT support for manufacturing lines and shopfloor endpoints. You will troubleshoot incidents, coordinate with cross-functional teams, and ensure SLA adherence in an onsite environment.

The ideal candidate has 4–6 years of experience in OT/IT or MES/shopfloor environments, experience with ServiceNow or ITSM, and strong communication in both Quebec French and English. Shift work is required.