Shop Manager — Lead Sales, Team Growth & Customer Experience

Internal Job Board; Montreal; Sur place; CAD 70 000 - 85 000; Plein temps

Avantages offerts par ce poste

50% product discount

Growth from within

Entrepreneurial store structure

Internal promotion

Résumé du poste

Lush North America is seeking a Store Manager to lead a high-energy retail team in Canada. You will drive sales, coach staff, manage budgets, and ensure exceptional customer experiences while upholding Lush's values of ethical sourcing and activism.

You will report to the Market Leader and play a key role in training, development, and daily operations to deliver outstanding results and a vibrant store culture.

Qualifications

• 3-5 years managing in a retail environment.
• Strong HR skills in hiring, scheduling, training, conflict resolution and performance management
• Excellent listening and communication skills
• Excellent analytical, critical thinking and troubleshooting skills.
• Excellent organization and time management skills
• Strong customer service, supervisory and sales skills
• Knowledge and interest in skincare, natural beauty, and ethical business
• Ability to work flexible hours to meet the needs of the shop including holidays, evenings, and weekends.

Responsabilités

• Customer Service: collaborate with your team on plans to exceed daily sales goals and ensure a unique and inclusive customer experience that makes every visitor feel welcome, meets their needs, and makes their day.
• Building the Brand: educate our customers and staff on our brand values, and articulate our position on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging in the shop and through community engagement and other traffic-driving initiatives.
• Product Passion: increase the depth of your product knowledge through constant learning and consistently make informed and product recommendations for every need.
• Driving Sales: demonstrate strong business acumen and understanding of your metrics and reports by developing and executing business plans that align with the American business strategy to achieve both short- and long-term goals that improve KPIs and achieve sales goals.
• Leadership Practices and Staff Development: demonstrate the Leadership Practices and coach and develop your team in their careers by creating development plans, encouraging learning through Lush tools, coaching behaviors as they arise, and providing constructive feedback that inspires and motivates.
• Diversity, Equity, Inclusion, and Belonging: actively committed to maintaining a diverse team and creating an inclusive environment by prioritizing DEIB training and initiatives and actively collaborating with your team on solutions that promote equity and belonging.
• Engagement and Performance: balances analysis, experience, and perspective when making decisions about performance concerns and creates action plans to improve staff engagement, demonstrating empathy and considering personal situations/struggles when approaching performance concerns.
• Recruitment and Selection: forms teams with appropriate and diverse mix of styles, perspectives, and experience and demonstrate equal employment opportunity practices by providing transparency and equity in the interview and promotion process and supporting staff to grow and develop in their retail careers.

Connaissances

Retail management

HR skills

Customer service

Communication

Outils

Excel

Microsoft Office

Description du poste

Lush North America is seeking a Store Manager to lead a high-energy retail team in Canada. You will drive sales, coach staff, manage budgets, and ensure exceptional customer experiences while upholding Lush's values of ethical sourcing and activism.

You will report to the Market Leader and play a key role in training, development, and daily operations to deliver outstanding results and a vibrant store culture.