Shop Assistant

Gardens, Libraries and Museums (GLAM), University of Oxford; Town of Oxford; On-site; CAD 23,000 - 34,000; Part time

Job summary

Oxford University Museum of Natural History is recruiting for a part-time shop assistant to join the retail team. The role involves friendly customer service, helping create attractive displays, stock replenishment, and supporting shop operations with till procedures and daily cash reconciliation.

You will work 14.6 hours per week (mainly Thursdays and Saturdays). DBS check is a requirement due to access to museum collections.

Qualifications

• Excellent customer service skills.
• Cash handling and till procedures experience.
• Experience in retail and maintaining profitable trading.
• Familiar with computerised accounts.
• Good organisational and time-management skills.
• Experience in a museum or gallery is advantageous.
• Excel skills or a second language would be advantageous.

Responsibilities

• Provide friendly, professional customer service.
• Maintain creative and attractive displays.
• Replenish stock and support day-to-day shop operations.
• Follow cash-handling and till procedures.
• Assist with stock pricing and coding; complete end-of-day cash reconciliation.
• Contribute to annual stock-takes.
• Additional shifts may be available during busy school holidays; some Bank Holiday working is required.

Skills

Customer service

Cash handling

Time management

Organisational skills

Team player

Independent worker

Second language

Excel skills

Education

General education or equivalent

Tools

Excel

Job description

Company: Gardens, Libraries and Museums (GLAM), University of Oxford

You will join the retail team at Oxford University Museum of Natural History, home to internationally important collections and a welcoming destination for visitors. The Museum shop is an important part of the visitor experience, offering a growing range of distinctive products.

You will provide friendly, professional customer service, help maintain creative and attractive displays, replenish stock and support the smooth day-to-day operation of the shop. Working with the Shop Manager, you will follow cash-handling and till procedures, assist with stock pricing and coding, complete end-of-day cash reconciliation and contribute to annual stock-takes. Additional shifts may be available during busy school holidays, and some Bank Holiday working is required.

This is a permanent part-time post, working 14.6 hours per week. The anticipated working pattern is Thursdays and Saturdays. Due to the nature of this post, the successful candidate will be required to undertake a satisfactory Basic Disclosure and Barring Service (DBS) check due to access to Museum collections.

You will have excellent customer service skills, a good general level of education or equivalent experience, and experience of retail and maintaining profitable trading. You will bring cash-handling experience, familiarity with computerised accounts and strong organisational and time-management skills. You will be a confident, flexible team player who can also work independently, respond to fluctuations in visitor numbers and take a creative approach to developing the Museum shop. Experience in a museum or gallery, an interest in natural history, Excel skills or a second language would be advantageous.