Shipping Lead/ Dispatch

EMCO Corporation; Northwestern Ontario; On-site; CAD 40,000 - 60,000; Full time

Job summary

EMCO Corporation is a leading construction wholesale distributor in Canada. The Shipping Lead/Dispatch role coordinates on-time delivery of orders, including picking, packing, and directing drivers and freight partners.

You will plan delivery schedules, maintain safety standards, and uphold our values while ensuring accurate shipping documentation. The position requires 1+ year in warehouse/shipping, strong customer service, and forklift operation.

Qualifications

• Grade 12 diploma or equivalent; College and/or University degree an asset
• A minimum of 1 year of warehouse experience, with preference for shipping/ dispatch
• Outstanding customer service and verbal communication skills
• Able to develop comprehensive product knowledge
• Ability to learn to safely operate a forklift and any other material handling equipment
• Possess a high level of attention to detail
• Able to learn and operate the applicable software system used to process orders
• Ability to multitask
• Experience leading a team/giving direction

Responsibilities

• Follow all Health and Safety rules and legislation while performing job functions
• Load and unload trucks, operate forklift and other material handling equipment
• Picking material for customer orders, counting and comparing items to the shipping documentation
• Assemble material and pack appropriately for shipment to customer
• Complete documentation for any shipments being delivered via third party carrier or requiring Transportation of Dangerous Goods documentation
• Giving direction to material handlers and delivery drivers to ensure on time delivery
• Inform the Supervisor of any inventory discrepancies and damaged/defective material that would impact customer service levels
• Maintain warehouse cleanliness and safety by removing empty cartons, metal banding, pallets, and other debris
• Inform Warehouse Supervisor and/or Profit Centre Manager of any safety issues within the warehouse
• Perform other tasks as requested by the Profit Centre Manager

Skills

Customer service

Verbal communication

Multitasking

Attention to detail

Team leadership

Order processing

Forklift operation

Education

Grade 12 diploma

College/University asset

Tools

Forklift operation equipment

M3, Word, Excel, Outlook

Job description

EMCO Corporation is one of Canada's leading construction wholesale distribution businesses, serving contractors and partners across the country. Backed by more than 115 years of experience, we combine the strength and stability of a national organization with the agility and entrepreneurial spirit of a growing business.

Our purpose is to help build stronger communities by delivering the products, expertise, and service that support critical systems in residential, commercial, industrial, and infrastructure projects across Canada.

What makes EMCO Corporation different is our people and culture.

Our teammates are empowered to make decisions, develop customer relationships, drive growth, and shape the future of their business. We provide the tools, support, and mentorship needed to succeed, while encouraging initiative, accountability, and innovation.

Our culture is built on four core values:

• Fairness & Caring
• Trust & Respect
• Straight Talk

EMCO Corporation is committed to building a diverse and inclusive workplace where every teammate can succeed. We believe that diverse backgrounds, experiences, perspectives, and ideas make us a stronger organization and better partner to our customers.

We actively encourage applications from women, Indigenous peoples, visible minorities, persons with disabilities, members of the LGBTQ2S+ community, and individuals from all backgrounds. We are particularly committed to increasing representation of women in leadership and throughout the construction wholesale industry by creating an environment where talent, performance, and potential drive opportunity.

Why Join EMCO Corporation?

• Learn from experienced leaders and mentors!
• Participate in industry-leading training and development programs.
• Competitive salary, benefits, pension, and profit-sharing programs
• Long-term career growth with one of Canada's most respected organizations
• Team-oriented culture that supports work-life balance.

Job Description

As our Shipping Lead/ Dispatch you will be responsible for coordinating the accurate and on time delivery of customer orders. This includes picking, packing, and coordinating with our delivery drivers and local freight companies. An attention to detail will ensure the highest level of customer satisfaction, along with the ability to multi task.

To experience success in the position, you will:

• Provide a professional atmosphere for our customers
• Have an attention for detail while picking orders and completing shipping documents
• Be able to plan and organize delivery schedules based on geography/ shifting customer demands
• Uphold our core values and ethics with every interaction
• Work safely and effectively as a teammate
• Be comfortable multitasking and giving direction to other teammates to ensure orders are processed accurately and promptly
• Know how to safely operate a forklift and other material handling equipment
• Be courteous, friendly and build relationships with customers and teammates

Job Duties and Responsibilities

• Follow all Health and Safety rules and legislation while performing job functions
• Load and unload trucks, operate forklift and other material handling equipment
• Picking material for customer orders, counting and comparing items to the shipping documentation
• Assemble material and pack appropriately forshipment to customer
• Complete documentation for any shipments being delivered via third party carrier or requiring Transportation of Dangerous Goods documentation
• Giving direction to material handlers and delivery drivers to ensure on time delivery
• Inform the Supervisor of any inventory discrepancies and damaged/defective material that would impact customer service levels
• Maintain warehouse cleanliness and safety by removing empty cartons, metal banding, pallets, and other debris
• Inform Warehouse Supervisor and/or Profit Centre Manager of any safety issues within the warehouse
• Perform other tasks as requested by the Profit Centre Manager

Qualifications

What we are looking for from you:

• Grade 12 diploma or equivalent; College and/or University degree an asset
• A minimum of 1 year of warehouse experience, with preference for shipping/ dispatch
• Outstanding customer service and verbal communication skills
• Able to develop comprehensive product knowledge
• Ability to learn to safely operate a forklift and any other material handling equipment
• Possess a high level of attention to detail
• Able to learn and operate the applicable software system used to process orders
• Ability to multitask
• Experience leading a team/ giving direction

Preferred Skills

• Previous experience with or knowledge of products sold at the Profit Centre
• Experience using M3, Word, Excel, and Outlook

Additional Information

Salary Range - $40,000-$60,000+ (Inclusive of Profit Sharing Bonus)

EMCO is an equal opportunity employer and is committed to maintaining a discrimination, harassment, and barrier free workplace where all employees can contribute to their fullest potential. EMCO is committed to diversity, equity, and inclusion in our workplaces. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, colour, creed, place of origin, sex, sexual orientation, gender, gender identity, gender expression, religion, family or parental status, or any other characteristic protected by the law. We welcome applications from all minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups, neurodiversity, and others who may contribute to the further diversification of ideas.