shift supervisor - Store# 00130, OAK BAY

Starbucks; Victoria; On-site; CAD 30,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Shift Supervisor, where you will lead a team to deliver exceptional customer service and maintain operational excellence. In this role, you will be pivotal in creating a welcoming atmosphere for customers while ensuring a positive work environment for partners. Your leadership will help foster a culture of integrity and teamwork, making each shift a rewarding experience for everyone involved. This is an exciting opportunity to grow within a company that values its employees and is consistently recognized as a great place to work.

Qualifications

• Experience in customer service within retail or restaurant environments.
• Strong communication and teamwork skills are essential.

Responsibilities

• Assist the store manager in executing operations during shifts.
• Provide legendary customer service and maintain store standards.
• Train new partners and provide feedback on performance.

Skills

Customer service

Oral communication

Teamwork

Interpersonal skills

Ability to learn quickly

Ability to direct the work of others

Job description

As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to create the Starbucks Experience for our customers by providing legendary customer service with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment. You will be responsible for modeling and acting in accordance with Starbucks guiding principles and best of all, you’ll be part of a company that is consistently rated as a great place to work and the people here love what they do.

Summary Of Key Responsibilities

1. Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.
2. Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
3. Anticipates customer and store needs by constantly evaluating environment and customers for cues.
4. Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift.
5. Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
6. Provides feedback to store manager on partner performance during shift.
7. Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.
8. Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance.
9. Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer.
10. Discovers and responds to customer needs.
11. Develops positive relationships with shift team by understanding and addressing individual motivation, need and concerns.
12. Executes store operations during scheduled shifts.
13. Organizes opening and closing duties as assigned.
14. Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
15. Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team.
16. Follows up with baristas during the shift to ensure the delivery of legendary customer service for all customers.
17. Maintains regular and consistent attendance and punctuality.
18. Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.
19. Follows health, safety and sanitation guidelines for all products.
20. Recognizes and reinforces individual and team accomplishments by using existing organizational tools and by collaborating with store manager to find new, creative, and effective methods of recognition.
21. Utilizes operational tools to achieve operational excellence during the shift.

Summary Of Experience

• Customer service experience in a retail or restaurant environment

Required Knowledge, Skills & Abilities

• Ability to direct the work of others
• Ability to learn quickly
• Effective oral communication skills
• Knowledge of the retail environment
• Strong interpersonal skills
• Ability to work as part of a team

Starbucks and its brands are an equal opportunity employer of all qualified individuals. We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of colour, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, provincial and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please email us at [e-mail]