Shift Supervisor, Shelter

Covenant House Toronto; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

Covenant House Toronto is seeking a Shift Supervisor to lead operations in our shelter. The role involves managing a team, ensuring safety and security, and supporting youth in crisis through direct supervision and case management. This position offers a meaningful opportunity to impact the lives of young people at risk while fostering a supportive and respectful environment.

Benefits

Health, Dental, Vision Benefits

Tuition Reimbursement

Employee Assistance Program

Discounts on gym membership

Qualifications

• Minimum four years experience in a shelter or residential setting.
• Minimum three years experience in a supervisory role.
• Knowledge of adolescent developmental theory and issues related to street youth.

Responsibilities

• Responsible for direct management of the daily shift and supervision of staff.
• Overseeing safety, security, and emergency situations.
• Conducting interviews and evaluating potential employees.

Skills

Excellent verbal and written communication skills

Ability to identify and assess youth in crisis

Education

College or university degree or diploma in child and youth work or equivalent

Job description

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Level 8

Covenant House helps youth ignite their potential and reclaim their lives. As Canada’s largest agency serving youth who are homeless, trafficked or at risk, we offer the widest range of services to hundreds of young people every day.

On site

Level 8

Covenant House helps youth ignite their potential and reclaim their lives. As Canada’s largest agency serving youth who are homeless, trafficked or at risk, we offer the widest range of services to hundreds of young people every day.

More than a place to stay, we provide life-changing care with unconditional love and respect. We meet youth’s immediate needs and then we work together to achieve their future goals. We offer 24/7 crisis shelter transitional housing options on-site and, in the community, health and well-being support, training and skill development, and ongoing care once youth move into the community.

For over 40 years, Covenant House has been dedicated to its mission of serving youth on the street and to protect and safeguard all youth with absolute respect and unconditional love. Since 1982, Covenant House has supported more than 100,000 young people.

Overview:

The Shift Supervisor is responsible for direct implementation of Covenant House’s philosophy, mission statement and policies as they pertain to residential care.

Job Responsibilities:

• Responsible for the direct management of the daily shift and the direct supervision of approximately 5 FT and 8 PT staff.
• Co-coordinating and monitoring training of new team members.
• Overseeing the safety, security, contents and any emergency situations within the entire building.
• Ensuring any threats to the safety of our youth are properly managed by staff.
• Conducting interviews of potential employees, evaluating them on observation shifts and participating in the selection process.
• Ensuring that staff adhere to Covenant House’s policies and procedures.
• Managing and monitoring their team’s work concerning intakes, assessments and discharges.
• Ensuring case management issues are appropriately addressed.
• Overseeing youth discharges and admissions to the shelter.
• Making recommendations for appropriate case action plans.
• Managing petty cash float, presto cards and taxi chits.
• Ensuring they and their staff are engaged with the youth and role model, the Trauma Informed Approach to care.
• Other duties as assigned.
  
  

Qualification, Experience:

• College or university degree or diploma in child and youth work or equivalent.
• Minimum four year’s experience in a shelter or residential setting.
• Minimum 3 year’s experience in a supervisory role
• Knowledge of adolescent developmental theory and specific issues related to street youth.
• First Aid, CPR and basic computer skills an asset.
• Ability to identify, assess and intervene differentially with youth in crisis.
• Excellent verbal and written communication skills.
• Knowledge of community resources.
  
  

What we Offer:

• Meaningful work.
• Competitive compensation.
• Benefits such as Health, Dental, Vision, Personal Days, Employee Assistance Program, Tuition Reimbursement and more.
• Employee perks which include discounts on gym membership, city bike rentals, auto & home insurance and more.
  
  

Interested candidates should submit their cover letter and resume to this posting no later than June 18 2025. Only those candidates selected for an interview will be contacted. No phone calls please.

At Covenant House Toronto we believe in a workplace culture of inclusion that is welcoming, respectful and safe for all staff. It is critical to Covenant House Toronto success to eliminate barriers and promote the inclusion of equity groups. Equity groups have been, and continue to be, underrepresented and marginalized in the workforce, leadership roles, and in some specific occupations. Equity groups include but may not be limited to Indigenous persons, racialized people, gender diverse people, 2SLGBTQIA+ people, and people with disabilities.

In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and Covenant House Policy on Accommodation, a request for accommodation will be accepted as part of the Covenant House recruitment process.

Please visit our careers page to see more job opportunities.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Management and Manufacturing

• Industries

  Non-profit Organizations

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