Shift Supervisor - FullTime

Crazy Carrot; Toronto; On-site; CAD 26,000 - 28,000; Full time

Benefits offered by this job

Hands-on leadership ownership

Brand-new location opening team

50% off food and beverages

20% off merchandise

Job summary

Crazy Carrot in downtown Toronto is seeking a hands‑on Shift Supervisor to run the floor, lead the team, and set the tempo during busy service. You’ll move between kitchen and counter, manage shifts, coach staff, and ensure guest satisfaction while hitting KPIs and maintaining safety standards.

This on‑site role offers growth as our brand opens a brand‑new location. Compensation is $19.00–$20.00 per hour, with 30+ hours per week and flexible evenings, weekends, and holidays.

Qualifications

• Experience in a restaurant or quick-service with FOH and kitchen exposure.
• Proven leadership or team leadership experience.
• Ability to stay calm and focused during high-volume rushes.
• Willingness to work on-site in downtown Toronto and flexible hours.
• Authorized to work in Canada.

Responsibilities

• Lead store operations during shifts across kitchen and counter to ensure smooth operation.
• Deploy team members, delegate tasks, and adjust staffing in real time.
• Provide hands-on customer service and model guest-first behavior.
• Maintain food quality and safety standards.
• Monitor inventory and support ordering and par levels.
• Enforce cleaning, sanitation, and safety protocols.
• Coach team members and support onboarding.

Skills

Leadership

Communication

Customer service

Problem solving

Cash handling

Job description

Crazy Carrot | Downtown Toronto | On-Site

Who We Are

Crazy Carrot exists to make affordable wellbeing a reality for everyone — one meal, one neighbourhood at a time. We believe good food should be fresh, fast, and flavourful: real ingredients, prepared with care, at a price that feels right. That philosophy shows up in our food every day:

• Freshness First — every ingredient is real, crisp, and prepared from scratch
• Integrity in Every Bite — we do what's right for our customers, our communities, and our planet
• Speed with Soul — fast food doesn't have to be mindless; we bring real food, real fast, without compromise
• Sustainability — eco-friendly packaging and a commitment to reducing waste
• Affordability with Purpose — fresh food built to nourish, not overcharge

The Role

As a Shift Supervisor at Crazy Carrot, you'll run the floor, lead the team, and set the tempo for a store built on speed, freshness, and genuine care . Right from opening day at our brand-new downtown Toronto location. You'll be the calm, capable presence guests and teammates count on during the rush, moving easily between the kitchen and the counter to keep both sides of the house running smoothly. You're expected to manage your shift effectively while supporting KPIs and operational excellence. This is a hands‑on leadership role for someone who takes pride in running a tight, guest‑focused shift.

Key Responsibilities

• Lead and execute store operations during scheduled shifts, multitasking across the kitchen (BOH) and counter / customer service (FOH) to keep the full operation running smoothly
• Deploy team members effectively, delegate tasks, and adjust staffing in real time based on business needs and service flow
• Deliver hands‑on customer service by anticipating guest needs, resolving concerns promptly, and modeling guest‑first behaviour for the team
• Support food quality and consistency by ensuring recipe, presentation, and food safety standards are followed and coached in the moment
• Monitor inventory levels, communicate shortages or concerns, and support ordering and par levels as needed
• Enforce established cleaning, sanitation, and safety protocols throughout the store, correcting gaps as they arise
• Provide respectful, timely coaching and feedback to team members, and support the training of new Team Members by reinforcing expectations and recognizing progress
• Follow cash handling, safety, and security procedures to protect both team members and guests
• Support operational excellence by utilizing tools, checklists, and processes to help achieve sales, labour, and service KPIs
• Recognize changes in team morale or performance, and communicate observations, operational issues, and inventory needs proactively to the Store Manager

Requirements & Qualifications

Must-Haves

• Previous experience in a restaurant or quick-service environment, with both front‑of‑house and kitchen exposure required
• Demonstrated leadership or team‑lead experience, even informally
• Able to stay calm, focused, and solutions-oriented during high‑volume rushes
• Proactive mindset — recognizes issues early, takes action, and keeps the manager informed
• Strong communication skills, comfortable coaching and giving feedback to others
• Able to stand, bend, twist, and lift for extended periods, with or without reasonable accommodation
• Operational awareness, including a basic understanding of inventory, labour, food quality, and throughput
• Comfortable with cash handling procedures
• Available to work on‑site at our downtown Toronto location
• Available to work flexible hours, including early mornings, evenings, weekends, and holidays as needed
• Applicants must hold valid authorization to work in Canada at the time of application

Nice-to-Haves

• Food handler certification / Smart Serve or equivalent
• Prior supervisory or shift‑lead title
• Experience opening a new restaurant location
• Experience mentoring or coaching other team members

Our Culture

• Care — we treat each other, our guests, and our community with kindness and respect
• Character — we act with honesty, integrity, and accountability in everything we do
• Contribution — we take pride in our work and support one another's success
• Courage — we stay open to feedback, adapt to change, and step forward to solve challenges
• Commitment — we show up, follow through, and hold ourselves to consistent standards

What You'll Get

• A hands‑on leadership role with real ownership over your shift
• Be part of the opening leadership team at a brand-new location
• 50% off food and beverages, 20% off merchandise and retail items

The Details

Pay:

$19.00 – $20.00 per hour

Hours:

30 hours +

Work Arrangement:

On‑site, downtown Toronto - 555 Richmond St W

Anticipated Start Date:

Early to mid-October 2026 (dependent on our store's construction timeline)

Crazy Carrot is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment where every team member feels welcome and supported.