Shift Supervisor - Full Time

Push Operations; Toronto; On-site; CAD 26,000 - 28,000; Full time

Benefits offered by this job

50% off food and beverages

20% off merchandise

Job summary

Crazy Carrot in Downtown Toronto is hiring a Shift Supervisor to lead the floor, manage the kitchen and counter, and set the pace during rushes at our brand-new location.

You will keep both sides of the house running smoothly, coach teammates, ensure recipe and food safety standards, and uphold guest‑first service.

This on‑site role requires flexibility for early mornings, evenings, weekends and holidays, with a pay range of $19.00–$20.00 per hour.

Qualifications

• Leadership experience in a fast‑paced restaurant environment.
• Ability to manage a shift and coach team in real time.
• Strong communication and guest‑service focus.
• Flexibility to work early mornings, evenings, weekends and holidays.
• Experience with cash handling and safety procedures.

Responsibilities

• Lead and execute store operations across kitchen and counter during shifts.
• Deploy staff, adjust staffing levels as needed for service flow.
• Provide hands‑on customer service and resolve guest concerns.
• Coach team members and support training and onboarding.

Skills

Leadership

Front-of-house experience

Team leadership

Communication skills

Problem solving

Cash handling

Flexible hours

On-site availability

Operational awareness

Tools

POS system

Job description

Crazy Carrot | Downtown Toronto | On-Site

Who We Are

Crazy Carrot exists to make affordable wellbeing a reality for everyone — one meal, one neighbourhood at a time. We believe good food should be fresh, fast, and flavourful: real ingredients, prepared with care, at a price that feels right. That philosophy shows up in our food every day:

• Freshness First — every ingredient is real, crisp, and prepared from scratch
• Integrity in Every Bite — we do what's right for our customers, our communities, and our planet
• Speed with Soul — fast food doesn't have to be mindless; we bring real food, real fast, without compromise
• Sustainability — eco-friendly packaging and a commitment to reducing waste
• Affordability with Purpose — fresh food built to nourish, not overcharge

The Role

As a Shift Supervisor at Crazy Carrot, you'll run the floor, lead the team, and set the tempo for a store built on speed, freshness, and genuine care . Right from opening day at our brand-new downtown Toronto location. You'll be the calm, capable presence guests and teammates count on during the rush, moving easily between the kitchen and the counter to keep both sides of the house running smoothly. You're expected to manage your shift effectively while supporting KPIs and operational excellence. This is a hands-on leadership role for someone who takes pride in running a tight, guest-focused shift.

Key Responsibilities

Key responsibilities include but are not limited to:

• Lead and execute store operations during scheduled shifts, multitasking across the kitchen (BOH) and counter / customer service (FOH) to keep the full operation running smoothly
• Deploy team members effectively, delegate tasks, and adjust staffing in real time based on business needs and service flow
• Deliver hands‑on customer service by anticipating guest needs, resolving concerns promptly, and modeling guest‑first behaviour for the team
• Support food quality and consistency by ensuring recipe, presentation, and food safety standards are followed and coached in the moment
• Monitor inventory levels, communicate shortages or concerns, and support ordering and par levels as needed
• Enforce established cleaning, sanitation, and safety protocols throughout the store, correcting gaps as they arise
• Provide respectful, timely coaching and feedback to team members, and support the training of new Team Members by reinforcing expectations and recognizing progress
• Follow cash handling, safety, and security procedures to protect both team members and guests
• Support operational excellence by utilizing tools, checklists, and processes to help achieve sales, labour, and service KPIs
• Recognize changes in team morale or performance, and communicate observations, operational issues, and inventory needs proactively to the Store Manager

Requirements & Qualifications

Must-Haves

• Previous experience in a restaurant or quick-service environment, with both front-of-house and kitchen exposure required
• Demonstrated leadership or team‑lead experience, even informally
• Able to stay calm, focused, and solutions‑oriented during high-volume rushes
• Proactive mindset — recognizes issues early, takes action, and keeps the manager informed
• Strong communication skills, comfortable coaching and giving feedback to others
• Able to stand, bend, twist, and lift for extended periods, with or without reasonable accommodation
• Operational awareness, including a basic understanding of inventory, labour, food quality, and throughput
• Comfortable with cash handling procedures
• Available to work on‑site at our downtown Toronto location
• Available to work flexible hours, including early mornings, evenings, weekends, and holidays as needed

Nice-to-Haves

• Food handler certification / Smart Serve or equivalent
• Prior supervisory or shift‑lead title
• Experience opening a new restaurant location
• Experience mentoring or coaching other team members

Our Culture

No matter your role or title, everyone at Crazy Carrot works from the same set of core values. This is what guides how we hire, train, and work together, every shift:

• Care — we treat each other, our guests, and our community with kindness and respect
• Character — we act with honesty, integrity, and accountability in everything we do
• Contribution — we take pride in our work and support one another's success
• Courage — we stay open to feedback, adapt to change, and step forward to solve challenges
• Commitment — we show up, follow through, and hold ourselves to consistent standards

As a Supervisor, living these values day-to-day and modeling them for your team, is central to how you lead.

What You'll Get

• A hands‑on leadership role with real ownership over your shift
• Be part of the opening leadership team at a brand-new location
• 50% off food and beverages, 20% off merchandise and retail items

The Details

Pay: $19.00 – $20.00 per hour

Hours: 30 hours +

Work Arrangement: On-site, downtown Toronto - 555 Richmond St W

Anticipated Start Date: Early to mid-October 2026 (dependent on our store's construction timeline)

Crazy Carrot is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment where every team member feels welcome and supported.