Shift Supervisor

Wendy's; Ottawa; On-site; CAD 21,000 - 31,000; Full time

Benefits offered by this job

Competitive wages

On the job training

Incentive programs

Community involvement opportunities

Discounted food and drink while work

Health and dental benefits for certain

Advancement opportunities at various/

Job summary

Wendy's in Ottawa is seeking friendly Shift Supervisors to join our restaurant leadership team. You will work with management to provide direction and training on every shift to exceed customer expectations and support daily operations.

Responsibilities include supervising food safety, cash handling, scheduling, staff training, and ensuring high service standards. We offer competitive wages, on-the-job training, incentive programs, and health benefits for qualifying employees.

Qualifications

• Train, monitor and reinforce food safety procedures to crew members.
• Act as Cash Manager, including setting up cash registers at open and verifying cash at close.
• Supervise, coordinate and delegate execution of operations tasks to ensure policy compliance.

Responsibilities

• Oversee and manage a multi-million-dollar operation with excellent customer service.
• Be available to work all shifts—Opens, Midday and Closing Shifts.
• Train, develop and communicate with crew members to maximize retention.
• Ensure quality, production and service standards meet expectations and create a safe, professional environment.
• Maintain crew coverage via schedules to meet customer service standards.

Skills

Customer service

Leadership

Training & development

Cash handling

Scheduling

Tools

Cash register operation

Job description

We're looking for friendly and outgoing Shift Supervisors!

Shift Supervisors are a critical part of our restaurant leadership team. Shift Supervisors work with restaurant management to provide the direction and training required on every shift to exceed our customer's expectations. As a Shift Supervisor, you will be responsible for assisting the execution of daily operations activities.

The following provides an overview of the basic responsibilities of a Shift Supervisor:

• You will oversee and manage a multi-million-dollar operation, provide great customer service and provide leadership in a team-oriented atmosphere.


• You must be available to work all shifts - Opens, Midday, and Closing Shifts.

General Responsibilities:

• Train, monitor and reinforce food safety procedures to crew members.


• Act as Cash Manager as needed, including setting up cash register(s) at open and verifying cash at close.


• Perform walk-through’s to ensure the restaurant is ready to open/close and/or rush-ready.


• Work with Restaurant Management team to train, develop and communicate with crew members and Team in a way that maximizes retention.


• Supervise, coordinate and delegate the execution of operations tasks and ensure compliance with all Company policies and procedures to “Delight Every Customer”.


• Work with the Restaurant Management team to ensure quality, production and service standards are met and to create a safe, efficient and professional environment for customers and other employees.


• Assist the Restaurant Management team in maintaining proper coverage via crew member schedules to ensure that the restaurant attains/exceeds all customer service standards.


• You will partner with other Restaurant Management to identify specific opportunities for optimizing efficiencies and maximizing the profitability of the restaurant.


• Follow up and ensure resolution of guest-related issues as needed.

As a multi-unit Wendy's franchisee, Quicker Foods Inc. offers some unique benefits and perks, such as:

• Competitive wages


• On the job training


• Incentive programs


• Community involvement opportunities


• Discounted food and drink while working


• Health and dental benefits for qualifying employees


• Advancement opportunities at the restaurant, operations, and head office level


• Opportunities to receive training and development in food safety and health and safety

Planning on moving, but don't want to lose your seniority or look for a new job? With 70 and growing locations, we may be able to find a perfect fit for you, whether you are relocating for personal, educational, or work reasons.

Compensation:

• $18.85/hr


• Group insurance benefits

In keeping with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA), accommodations are available throughout the recruitment and selection process. If contacted for an employment opportunity, please inform us of any accommodations required.