Assistant Manager

Wendy's; Ottawa; In loco; CAD 28.000 - 30.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive wages

Group insurance benefits

On the job training

Advancement opportunities

Discounted food and drink

Descrizione del lavoro

Wendy's in Ottawa, Ontario is seeking a capable restaurant leader to support the General Manager by coaching the team and creating a fun, inviting work environment where staff feel respected and valued. You will identify 5-Star talent and place people effectively through scheduling, while guiding shift Supervisors and Crew with the GM/DM support.

You will manage daily operations, ensure policy execution, and drive restaurant objectives in compliance with guidelines and laws.

Competenze

• Experience leading shift teams in a fast-paced restaurant.
• Ability to coach and develop crew and shift supervisors.
• Strong scheduling and performance analysis skills.

Mansioni

• Analyze restaurant performance data to improve plans.
• Adjust crew schedules based on labour and forecast.
• Analyze talent and staffing goals and adjust as needed.
• Investigate and resolve customer complaints.
• Monitor service quality and adjust guidelines.
• Recommend actions for customer service or performance.

Conoscenze

Coaching

Scheduling

People management

Customer service

Descrizione del lavoro

In this role, you will support the General Manager by providing coaching to the team and creating and supporting a fun, inviting work environment where the team feels respected and valued. You will know how to identify 5-Star talent and how to put the right people in the right places at the right time through effective scheduling.

With the support of a General Manager (GM) or District Manager (DM), you will manage the daily operations and staff of a Wendy's restaurant in your market. You will be responsible for the execution of all Company policies, procedures, programs and systems. In this role, you will ensure the achievement of all restaurant objectives while following all Company guidelines and ensure compliance with all local laws and ethical business practices. You will lead, interview, select, direct, train and develop all Shift Supervisors, Team Trainers and Crew with the support of your GM or DM.

Responsibilities:

• Analyze restaurant performance data to make recommendations regarding restaurant plans to address negative trends.
• Adjust crew schedules as needed (e.g., calling or sending home based on labour, performance and forecast.
• Analyze talent and staffing goals and make recommendations for adjustments to ensure staffing goals are met.
• Investigate and resolve customer complaints within the restaurant.
• Monitor service quality and make adjustments to positioning guidelines as necessary.
• Recommends corrective action related to customer service issues or poor performance of the crew.

As a multi-unit Wendy's franchisee, Quicker Foods Inc. offers some unique benefits and perks, such as:

• Competitive wages
• Quarterly performance-based bonus program
• Company RRSP matching program
• On the job training
• Incentive and recognition programs
• Community involvement opportunities
• Discounted food and drink while working
• Health and dental benefits for qualifying employees
• Advancement opportunities at the restaurant, operations, and head office level
• Opportunities to receive training and development in food safety and health and safety

Planning on moving, but don't want to lose your seniority or look for a new job? With 70 and growing locations, we may be able to find a perfect fit for you, whether you are relocating for personal, educational, or work reasons.

Compensation:

• $20.50-21.50/hr
• Group insurance benefits

In keeping with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA), accommodations are available throughout the recruitment and selection process. If contacted for an employment opportunity, please inform us of any accommodations required.